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Hotel Palm Premium

3.5 star property

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Photo gallery for Hotel Palm Premium

Buffet breakfast on weekdays (EUR 15 per person)
Reception
Reception
Exterior
Panoramic Single Room | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Business services
  • Housekeeping

Explore the area

View in a map
Karlstrasse 4, Düsseldorf, NW, 40210
  • Place, Konigsallee
    ‪7 min walk‬
  • Place, Düsseldorf Christmas Market
    ‪17 min walk‬
  • Place, Marktplatz
    ‪17 min walk‬
  • Airport, Düsseldorf (DUS-Düsseldorf Intl.)
    ‪12 min drive‬

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About this property

Hotel Palm Premium

Along with a business center, this smoke-free hotel has a hair salon and ATM/banking services. WiFi in public areas is free. Other amenities include multilingual staff assistance.
Hotel Palm Premium offers 39 accommodations with complimentary newspapers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch Smart televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

This Düsseldorf hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Hotel Palm Premium. During your stay, you're just a quick walk from Konigsallee. Free WiFi in public areas, a business center, and breakfast (surcharge) are available.
  • Free WiFi
  • Buffet breakfast served weekdays for a fee
  • Amenities include a business center, a multilingual staff, and an elevator
  • 7 minutes by foot from Konigsallee and a 3-minute drive from Rhine Promenade
Public spaces have free WiFi. You'll find a business center on site. Hotel Palm Premium also features multilingual staff, a hair salon, and an ATM.

This 3.5-star Düsseldorf hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Weekday buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 per person

Family friendly

  • Soundproofed rooms

Conveniences

  • ATM
  • Hair salon
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Portable fan
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Air conditioning is not provided
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Novum Hotel Plaza Düsseldorf Zentrum
Novum Hotel Plaza Düsseldorf Zentrum Duesseldorf
Novum Plaza Düsseldorf Zentrum
Novum Plaza Düsseldorf Zentrum Duesseldorf
Novum Hotel Plaza Düsseldorf Zentrum Düsseldorf
Novum Plaza Düsseldorf Zentrum Düsseldorf
Novum Plaza Düsseldorf Zentrum
Hotel Novum Hotel Plaza Düsseldorf Zentrum Düsseldorf
Düsseldorf Novum Hotel Plaza Düsseldorf Zentrum Hotel
Hotel Novum Hotel Plaza Düsseldorf Zentrum

Hotel Palm Premium Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 62 out of 110 reviews
Rating 8 - Good. 36 out of 110 reviews
Rating 6 - Okay. 11 out of 110 reviews
Rating 4 - Poor. 0 out of 110 reviews
Rating 2 - Terrible. 1 out of 110 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't Take Breakfast, All staff very Good, Great Location Modern and Clean Hotel.
Stayed 4 nights in Dec 2025

2/10 Terrible

Balint

Business traveller
Liked: Cleanliness, staff & service, amenities
So the hotel itself was great. The staff was really nice, the room was fine for the price, the bed was comfy, everything was very clean. However, there is a club right next to the hotel, the Mazaga Club which is open and plays music until 5am on Saturday. So while I was hoping for a quiet night, I couldn't sleep because of the bass reverberating around the building. Maybe on other days this is not a problem or if you can sleep in noisy environments - sadly, I'm not one of them.
Stayed 1 night in Oct 2025

8/10 Good

Cecil

Business traveller
Liked: Cleanliness, staff & service
Close to main station and choices of restaurants in walking distance.
Stayed 2 nights in Oct 2025

10/10 Excellent

terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Close to everything, lots of food options especially Japanese. Really friendly staff, super clean hotel and a bargain for the price
Stayed 4 nights in Aug 2025

8/10 Good

Briony Sue, Sarnia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice. Unfortunately no coffee pot in room. No ice available
Stayed 1 night in Jul 2025

10/10 Excellent

Voranan

Liked: Cleanliness
Great location
Stayed 1 night in Apr 2025

10/10 Excellent

kevser

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Alistair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues with the property but had to ask for coffees and milk for the room as they werent replenished daily.Area near the hotel didnt inspire confidence at night but had no issues during our 4 nights there.Not the cleanest German city and we have been to a few but still enjoyed our time there.
Stayed 4 nights in Dec 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service
The hotel is close enough to Little Tokyo so that you can walk easily throughout the neighborhood.
Stayed 2 nights in Oct 2024

8/10 Good

Takako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Ernesto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and modern. The bathroom a Little small but efficient. The front desk personnel were helpful and clear
Stayed 2 nights in Sep 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Super close to everything
Stayed 2 nights in Aug 2024

6/10 Okay

Paul

Stayed 2 nights in Jun 2024

8/10 Good

Gareth

Liked: Cleanliness, staff & service

Good value

Hotel currently being upgraded so made it good value for money stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 3 nights while in town for the Euros. Originally booked for 2 nights but added a third once we got there and they were very accommodating! The front desk was very friendly and offered suggestions for sightseeing. I believe the hotel was fully booked but it was super quiet, I couldn’t tell that anyone else was staying on our floor. The room was a good size and the kitchenette was useful. Very walkable to train station, restaurants, nice coffee shop, and not too far from old town area. Felt self late at night. Only issue was the air conditioning wasn’t super strong in the room, but I may not have set it correctly.
Stayed 2 nights in Jun 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, hotel is very convenient for the train station or just as a base for going to other places or sports watching. Great value for money too!
Stayed 3 nights in Jun 2024

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Walking distance to everything

Older hotel well maintained clean friendly staff
Stayed 1 night in May 2024

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff

A nicer room than in the picture, which was a pleasant surprise. The people on reception were incredibly helpful and very lovely. There was some noise outside my room in the night but I think this was another guest, which can't be helped.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value and service

Given the relatively low price i was sceptical about all the excellent reviews but they are warranted. Really excellent service, friendly staff, good location, spotless room, excellent value.
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option in the center

Great staff. Fully equipped kitchen. Good bed and temperature. Windows have great sound insulation. The only thing is missing - washing machine. There was also some old carpet smell but overall I would definitely come back.
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great friendly reception

Near by Dusseldorf HBF. Studio type that was very spacious you can place luggage anywhere, and had everything required. Modern and clean bathroom. Just wish the heated dry rack worked though.
Stayed 1 night in Jan 2024