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Mercure Hotel Düsseldorf Neuss

4.0 star property

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Photo gallery for Mercure Hotel Düsseldorf Neuss

Bar (on property)
Superior Double Room, Multiple Beds
Property amenity
Lobby sitting area
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
Am Goldberg - Am Derikumer Hof 1, Neuss, NW, 41469
  • Place, Hummelbachaue
    ‪19 min walk‬
  • Place, Battle Kart Düsseldorf-Neuss
    ‪3 min drive‬
  • Place, Cologne Cathedral
    ‪36 min drive‬
  • Airport, Düsseldorf (DUS-Düsseldorf Intl.)
    ‪28 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Privilege, Room, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Multiple Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Double Room, Multiple Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Mercure Hotel Düsseldorf Neuss

Along with a restaurant, this hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.
Mercure Hotel Düsseldorf Neuss offers 115 accommodations with safes and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with hydromassage showerheads, and complimentary toiletries.

This Neuss hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the overall property condition at Mercure Hotel Düsseldorf Neuss. During your stay, you'll be within walking distance of Battle Kart Düsseldorf-Neuss. You'll find features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • 10 minutes by car from Rhine Promenade and 10 minutes from Classic Remise Duesseldorf
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and 6 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3789 square feet (352 square meters) and includes conference space. A library, a terrace, and a vending machine are also featured at the business-friendly Mercure Hotel Düsseldorf Neuss. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Neuss hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Mercure Hotel Düsseldorf Neuss has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 100 metres
  • Street parking available
  • Covered parking on site (EUR 6 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library
  • Shopping

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,789 square feet of conference space
  • 6 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during July, August, September, and October:
  • Bar/Lounge
  • Business center
  • Dining venue(s)
  • Fitness facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day, plus a deposit of EUR 10 per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Covered self parking fee: EUR 6 per day (in/out privileges)
  • Pet deposit: EUR 10 per night
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Duesseldorf Neuss
Mercure Hotel Duesseldorf Neuss
Mercure Hotel Neuss
Accor Duesseldorf Neuss
Mercure Hotel Düsseldorf Neuss
Mercure Düsseldorf Neuss
Mercure Dusseldorf Neuss Neuss
Mercure Hotel Düsseldorf Neuss Hotel
Mercure Hotel Düsseldorf Neuss Neuss
Mercure Hotel Düsseldorf Neuss Hotel Neuss

Mercure Hotel Düsseldorf Neuss Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 131 out of 521 reviews
Rating 8 - Good. 240 out of 521 reviews
Rating 6 - Okay. 101 out of 521 reviews
Rating 4 - Poor. 34 out of 521 reviews
Rating 2 - Terrible. 15 out of 521 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Ideal 2 nights for our needs.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay with lovey breakfast.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
it is an excellent option for staying near dusseldorf at a better rate excellent breakfast and room confort
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Andréa

Liked: Cleanliness, property conditions & facilities
Hotel in a cute residential area with a park and supermarket nearby
Stayed 5 nights in May 2023
Verified

8/10 Good

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location seems quiet but only a 10 minute walk to Norf station and then direct to Dusseldorf or Cologne in 30 mins. Clean hotel and quiet too.
Stayed 5 nights in Jun 2024
Verified

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. There was no refrigerator iron in the room, but the staff was very accommodating.
Stayed 5 nights in Mar 2025
Verified

8/10 Good

Elhadi Gafar

Liked: Cleanliness
Good
Stayed 3 nights in May 2025
Verified

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was good !!!!

It was good !!!!
Stayed 4 nights in Jun 2024
Verified

8/10 Good

YongLong

Liked: Staff & service
Water are not reprenish daily, Even after request. Breakfast is good with many varieties. Staff on floor is friendly.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Klaas

Liked: Cleanliness, staff & service, property conditions & facilities
Price quallity combination
Stayed 1 night in Jan 2024
Verified

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Property good,swimming pool not in use.Rooms would benefit from air conditioning.Bar & restaurant seldom open and little else around.
Stayed 3 nights in Jun 2024
Verified

6/10 Okay

Ulas

Liked: Cleanliness
Die Betten waren sehr hart, wir hatten nur eine Flasche Wasser 0,5l für 2 Nächte
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Ilhan

Gut
Stayed 1 night in Jan 2026
Verified

6/10 Okay

giacomo

Liked: Staff & service
Struttura datata
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Muzaffer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wände bemalen Fensterdecken Farbe blättert ab wenn überhaupt 2 sterne.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Fred

Liked: Cleanliness, staff & service, room comfort
Fas Personal war sehr freundlich und das Zimmer sauber. Parkplätze gab es auch genug und es gibt auch eine Tiefgarage. Über Das Frühstück kann ich nichts berichten weil ich bei einem Freund gefrühstückt habe. Insgesamt war es ein schöner Aufenthalt im Hotel.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Oliver

Liked: Staff & service, amenities
Zimmer sind gut, Frühstück ist reichhaltig und gut, sehr freundlicher Personal das Hotel müsste außen und der Fahrstuhl renoviert werden. Preis Leistung ist sehr gut
Stayed 1 night in Aug 2025
Verified

8/10 Good

Johan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fijn hotel, in de buurt is verder niet veel vertier. Zet je navigatie wel op huisnummer 8, anders kom je voor een afgesloten weg en wordt parkeren echt een drama.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Das Zimmer entspricht einer Hotelkategorie von 2 Sternen. Schmuddeliger Teppich, schmutzige Zimmer (vom Vorgänger waren noch Essensreste auf dem Boden). Im Bad funktionierte die Entlüftung nicht, immense Feuchtigkeitsschäden an den Fenstern, keine Klimaanlage, Zimmerzutrittskarte funktioniert mehrmals nicht, keine Utensilien im Bad. Das Personal ist sehr freundlich und das Essen gut. Von einem 4 Sterne Hotel ist dieses Objekt sehr weit entfernt.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Thomas

Liked: Staff & service, amenities, property conditions & facilities
alles okay
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Frühstück und Service
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saubereres, zweckmäßiges Hotel
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ich bin sehr zufrieden mit dem Hotel

Ich habe das erste mal in dem Hotel übernachtet weil das Gästezimmer der befreundete Familie, nicht zur Verfügung stand. Aus diesem Grund kann ich auch nichts über das Frühstück und dem Restaurant berichten. Ansonsten war ich sehr zu Frieden. Nettes Personal was auf die Wünsche eingeht. Ausreichende Parkplätze und der Preis ist fast unschlagbar. Das Zimmer war groß genug, das Bett sehr gut nur die Dusche etwas klein. Alles sehr sauber und über kleine Gebrauchspuren auf dem Teppich und an der Wand sehe ich hinweg, weil sie mich nicht stören. Insgesamt gefällt mir das Hotel sehr gut und wenn ich bei einem meiner nächsten Besuche in Neuss, wieder ein Hotel besuche werde ich es mit Sicherheit wieder buchen.
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

Ruben

Liked: Staff & service
Habe schon bessere 4 Sterne Häuser von Mercure gesehen. Badezimmer Boden hatte irgendein Belag nach dem Putzen. Vom Vorgänger war noch Duschzeug im Bad. Sehr laut wegen den Türen beim Schließen und sehr hellhörige Räume/Wände!
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Schon okay, bis auf fehlenden Internet-Zugang

Das Hotel ist in Ordnung und entspricht dem Preis. Leider gibt es in der dritten Etage kein WLAN, was bei einer Dienstreise ziemlich schlecht ist.
Stayed 1 night in Oct 2024