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Best Western Ebbw Vale

3.0 star property

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Photo gallery for Best Western Ebbw Vale

Breakfast, lunch and dinner served
Reception
Premium bedding, free WiFi, bed sheets
Exterior
Reception

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
7 Bridge Street, Ebbw Vale, Wales, NP23 6EY
  • Parc Bryn Bach
    ‪7 min drive‬
  • Big Pit National Coal Museum
    ‪13 min drive‬
  • BikePark Wales
    ‪17 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, 1 Single Bed, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, free WiFi, bed sheets

Standard Room, 1 Double Bed, Accessible, Non Smoking (Walk-in Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Best Western Ebbw Vale

Hotel with free parking, in the vicinity of Parc Bryn Bach
A restaurant, a 24-hour front desk, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Change of towels is available on request.
Best Western Ebbw Vale offers 37 accommodations with complimentary toiletries. Beds feature premium bedding. Digital television is provided.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Best Western Ebbw Vale. During your stay, you'll be close to Parc Bryn Bach. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • English breakfast served daily for a fee
  • Amenities include an elevator
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 8 minutes by car from Parc Bryn Bach and 15 minutes from Big Pit National Coal Museum
There's a restaurant on site. WiFi is free in public spaces. Self parking is free.

This 3-star Ebbw Vale hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 7:00 AM to 10:00 AM.
Level Inn - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 10:00 AM for a fee: GBP 8.99 for adults and GBP 8.99 for children
  • A restaurant

Restaurants on site

  • Level Inn

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 7 per stay.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 20 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 8.99 for adults and GBP 8.99 for children
  • Rollaway bed fee: GBP 7 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Level Inn
Best Western Ebbw Vale Hotel
Best Western Ebbw Vale Ebbw Vale
Best Western Ebbw Vale Hotel Ebbw Vale

Best Western Ebbw Vale Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 90 out of 191 reviews
Rating 8 - Good. 52 out of 191 reviews
Rating 6 - Okay. 32 out of 191 reviews
Rating 4 - Poor. 8 out of 191 reviews
Rating 2 - Terrible. 9 out of 191 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Barry

Liked: Cleanliness
Disliked: Property conditions & facilities

Too many problems!

Our room was changed by the hotel shortly after arrival. On arrival we were told that our room rate did not include breakfast. Fortunately we had PRINTED our booking, which confirmed we were entitled to this. In the room that we were moved to one of the bulbs in the main light fitting buzzed loudly and flickered. The wall lights above the bed did not work and the table lamp had a loose wire in the flex, which meant that it only connected if it was moved to a 'good' position! We reported the problems to the reception staff but they were not resolved. They did offer to change our room but, given that we had been moved once already, we decided not to. We will not be returning!
Stayed 3 nights in Apr 2025

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is located in a residential area a short walk from the town centre and a great location for the visiting the Brecon Beacons and Black Mountains for day trips A freshly cooked breakfast was cooked to order each morning served by friendly staff
Stayed 4 nights in Apr 2025

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service

review MS

Room was ok staff were very courtoius surrondings were dubious but not much else in that arround
Stayed 1 night in Apr 2025

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Clive

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Motorcycle tour

First time weve stopped here. Great base for our tour of the breacons and beyond. Friendly staff and reasonable prices. Will definitely stay again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We really enjoyed our stay

Hotel is really organised and clean. Breakfast was very good as well. We really enjoyed our stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Rory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size and clean. The receptionist was welcoming and helpful. The hotel is not somewhere where you would want to spend a holiday, and is a little awkward to access, but good for overnight travellers wanting a clean, quiet stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Stayed 1 night in Mar 2025

4/10 Poor

Mark

The hotel itself and stay would have been good if it wasn't for a faulty alarm at 3am and the poor guest experience and management of the situation which last almost an hour. Clearly technology failure but could have been handled more efficiently with guests. The property shows clear signs of age but actually not bad and would stay again.
Stayed 1 night in Mar 2025

4/10 Poor

C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not book this hotel

Arrived at hotel to find a small narrow car park. Best western taken over hotel 2 weeks ago from level up hotel. No hair dryer in bedroom. Carpet in bedroom was stained. Staff in own clothes. Even the manager serving in a pair of gym shorts and tshirt. Returned from breakfast Saturday morning to knock on door you haven't paid for breakfast even though website said free breakfast. Could of put the breakfast on the room tab and pay on exit. At breakfast no jam, marmalade, pepper. Saturday night 3am fire alarm went off all guests between car park and reception as it was minus 3. One person on night shift. No communication to guests what was going on. No list to check all guests out of rooms. Two guests left the hotel after hour and half. The firm who deals with the alarm informed hotel it was fault on system to disconnect from mains as it take the engineer hour to arrive and the alarm would of been going for 2 hours. Short staffed trying to cover all areas of the hotel not great. Worst best western hotel i have stayed in. Water machine over flowed had to ask for mop and clean it up. No sign to put up wet area. Would not recommend to stay.
Stayed 2 nights in Mar 2025

6/10 Okay

Kirstie

Stayed 1 night in Mar 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service

Fire alarms

Very disappointed with the 2 fire alarms that went of twice in the night, 1 at 10pm and the other at 320am both false alarms with they could not turn for an hour. We traveled up last night from Sussex so I didn’t have so I didn’t have to get up early to visit bike park wales. which turned out to be a waste of tome
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and decent breakfast
Stayed 2 nights in Feb 2025

8/10 Good

gemma

Stayed 1 night in Nov 2024

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly environment. Very pleased with this hotel. Would highly recommend
Stayed 3 nights in Feb 2025

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Vic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Luke

Stayed 1 night in Jan 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel in a good location for town centre with free on site parking (or nearby)
Stayed 1 night in Jan 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thoroughly recommend.

Stayed for two nights as was attending a family funeral. The staff were excellent and very helpful. The bed was comfortable and the room and toilet were clean. Hotel was warm throughout, breakfast was very good and the bar prices were very reasonable.
Stayed 2 nights in Jan 2025

6/10 Okay

David

Business traveller
Liked: Staff & service, room comfort
On arrival the electrics to the hotel had gone down, we received a complimentary hot drink The room we stayed in had no heating so was freezing cold, I suppose if I had of mentioned it I would have got some portable heaters It won't put me off staying here again though, Thank you
Stayed 1 night in Jan 2025

8/10 Good

Ukaashah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Iain

Stayed 1 night in Dec 2024

6/10 Okay

Greg Austin S

Stayed 2 nights in Nov 2024