Verified
2/10 Terrible
JANA
18 Jul 2026
Disliked: Staff & service, property conditions & facilities
I am extremely disappointed with my recent stay and the unacceptable service provided by this hotel. We had a confirmed booking for a specific room type and bed configuration. However, upon arrival, we discovered that our booking had been altered, and we were transferred to a completely different hotel branch without any prior notification or consent.
To make matters worse, the management acknowledged the mistake and promised a 50% refund as compensation. Despite these assurances, no refund has been processed, and our follow-ups have been completely ignored.
The lack of transparency, poor communication, and failure to honor the agreed-upon refund show a total absence of professionalism. I highly advise other travelers to avoid booking here, as this establishment cannot be trusted to uphold their reservations.
JANA
Stayed 2 nights in Jul 2026




















