2/10 Terrible
Colleen
Travelled with family and small children
25 Sept 2025
Disliked: Cleanliness, staff & service, amenities
I’m absolutely disgusted by the so called service this hotel offered. In the city for my son to have a procedure at the Stollery. Booked one night as we live 2 hours from the city, needed to be at the hospital for 6 am prep. On booking the hotel, sent a message through Expedia to request a crib or playpen. I never heard back. The day of check-in, called the hotel to request one. The lady said no problem, they’d have it ready for us. On arrival (8pm approx.) Ester, the front desk, said didn’t have a crib, that the other staff member would have to call another guests room and see if they still needed their crib… Thank goodness other staff knew where cribs available, and able to bring one directly to our room. (Had I known it was going to be such a hassle, I could have brought our own playpen).Once in the room we had a late supper and I put him to bed. I noticed a tuft of fake eyelashes on the ground. Disgusting, but I brushed it off. The next morning I took a shower. On the inner door handle I found a huge clump of fake eyelashes… absolutely disgusting, very obviously room NOT cleaned. We checked out less than an hour later. Told the front desk I was disgusted and she gave me an email to send pictures to. I waited for a response by email, to which I got today saying I should have called when I noticed the filth, not waiting to check out… I WILL NEVER RETURN. STAY SOMEWHERE ELSE.
Colleen
Stayed 1 night in Sep 2025
