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Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

Exterior
Exterior
Exterior
Exterior
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • 24/7 front desk

Explore the area

View in a map
18520 100 Avenue Northwest, Building 2, Edmonton, AB, T5S 0K6
  • Place, West Edmonton Mall
    ‪3 min drive‬
  • Place, Fantasyland
    ‪3 min drive‬
  • Place, Galaxyland
    ‪4 min drive‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪27 min drive‬

Room options

View all photos for Room (Specialty)

In-room safe, desk, blackout curtains, soundproofing

Room (Specialty)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower)

9.8 out of 10
Exceptional
(16 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(130 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Accessible (Communications, Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Suite, Multiple Beds, Accessible (Communications, Roll-In Shower)

8.6 out of 10
Excellent
(20 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, blackout curtains, soundproofing

Suite, Multiple Beds

9.4 out of 10
Exceptional
(61 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

9.2 out of 10
Wonderful
(20 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Walk-In Shower)

Suite, 1 King Bed (Walk-In Shower)

Suite, 1 King Bed (Walk-In Shower)

9.6 out of 10
Exceptional
(48 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Room, Multiple Beds (2 Queen and Sofa Bed, High Floor)
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  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, 2,746 reviews
The price is €104
includes taxes & fees
11 Jan - 12 Jan 2026
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About this property

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

Hotel with free breakfast, near West Edmonton Mall
Along with an indoor pool, this smoke-free hotel has a fitness center and a hot tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite.
Holiday Inn Express & Suites West Edmonton - Mall Area by IHG offers 137 air-conditioned accommodations with MP3 docking stations and safes. A pillow menu is available. Cable television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

Our customers tell us they can't get enough of the free breakfast at Holiday Inn Express & Suites West Edmonton - Mall Area by IHG. During your stay, you'll be close to West Edmonton Mall. Features include free WiFi in public areas and free self parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the proximity to shopping and the location
  • Just a 3-minute drive from West Edmonton Mall and 7 minutes from TELUS World of Science-Edmonton
Holiday Inn Express & Suites West Edmonton - Mall Area by IHG offers its guests an indoor pool, a hot tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is available daily. A vending machine, an arcade/game room, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express & Suites West Edmonton - Mall Area by IHG. Free self parking is available.

This Edmonton hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 4 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express West Edmonton Mall Area Hotel
Holiday Inn Express West Edmonton Mall Area
Holiday Inn Exp Stes W At Mall
Holiday Inn Express Suites West Edmonton Mall Area
Holiday Inn Express Suites West Edmonton Mall Area by IHG
Holiday Inn Express Suites West Edmonton Mall Area an IHG Hotel

Reviews

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 925 out of 1437 reviews
Rating 8 - Good. 350 out of 1437 reviews
Rating 6 - Okay. 83 out of 1437 reviews
Rating 4 - Poor. 32 out of 1437 reviews
Rating 2 - Terrible. 47 out of 1437 reviews

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating and super friendly staff
Stayed 1 night in Sep 2025

6/10 Okay

Joseph

The staff at the registration counter said there was the last room available for the evening .. later I found out he told every walkin guest without booking with the same comment.
Stayed 1 night in Sep 2025

10/10 Excellent

Frances

Travelled with family and small children
Liked: Amenities
Liked the breakfast and pool
Stayed 4 nights in Sep 2025

10/10 Excellent

Mikwan

Stayed 2 nights in Sep 2025

10/10 Excellent

Sarah O

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They have the latest pancake machine, you don't do anything but press a button and wait one minute for 2 hot fluffy and light pancakes to fall out and the best tasting too. Very comfortable breakfast area. They have tea and coffee available anytime. If ever you ask for anything they are really great at responding rapidly. I had a great time with my family and would choose this hotel again. I highly recommend this place and it is literally 2 minutes drive to West Edmonton Mall...and so many other stores near by.
Stayed 6 nights in Sep 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and clean with excellent breakfast and good staff.I would recommend it to anyone 👌
Stayed 2 nights in Sep 2025

8/10 Good

Shamik

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
I have stayed in Holiday Inn Express before, so it follows a certain format. Not a bad stay, just that you can't call it a value for money for a city like Edmonton.
Stayed 2 nights in Aug 2025

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
While most of the facility was fine, the hot tub never worked, and the breakfast had issues such as old stale muffins and such, and the bed was quite stiff This by no means a bad review. Everything else was great, I will highly consider using them again
Stayed 4 nights in Sep 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, very nice. unfortunately no hot tub was working though
Stayed 3 nights in Sep 2025

10/10 Excellent

Rachelle

Stayed 2 nights in Sep 2025

8/10 Good

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel looks like it was recently renovated so it was very clean. Parking can be difficult to find if you come back later at night. There is underground parking but with an SUV we found it difficult to manoeuvre as the spaces are tight. We were told coffee and tea were available in the dining area early mornings, but this morning the breakfast started at 6:30 and there was no coffee available. We were leaving early this morning and wanted a quick breakfast and coffee before we left, but nothing available. We were told the pool and hot tub were open until 10pm, but the pool closed at 9pm and the hot tub was so crowded we weren’t able to use it. The staff were very friendly and were there to help if you needed them.
Stayed 3 nights in Sep 2025

8/10 Good

Yong

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Sep 2025

10/10 Excellent

Amna

Travelled with family
Liked: Amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Sep 2025

10/10 Excellent

Jamaica, High Level

Stayed 2 nights in Aug 2025

8/10 Good

Alexander, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here often when visiting the area for work. This time my mattress was very worn, very clear where people sit down on it, and ultimately uncomfortable. Everything else was good and as you'd expect for a Holiday Inn Express.
Stayed 2 nights in Sep 2025

6/10 Okay

Alfred

Stayed 3 nights in Aug 2025

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 2 nights in Jul 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

jared

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay for 2 days, very comfortable beds and nice flat pillows was a bonus!
Stayed 1 night in Aug 2025

8/10 Good

Harry

Convience to mall
Stayed 1 night in Sep 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities
Enjoyed our stay and the pool is kid friendly
Stayed 2 nights in Aug 2025

10/10 Excellent

Adaobi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facility, friendly staff and great breakfast
Stayed 3 nights in Aug 2025

10/10 Excellent

leia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Merrell Dow

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility,but hard to find parking
Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and hallway,
Stayed 1 night in Aug 2025