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TRU BY Hilton Edmonton Windermere

2.5 star property

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Photo gallery for TRU BY Hilton Edmonton Windermere

Dining
Lobby
Room, 2 Queen Beds
Business centre
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • 24/7 front desk

Explore the area

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6025 Andrews Way, Edmonton, AB, T6W 1A4
  • Place, Currents of Windermere
    ‪8 min walk‬
  • Place, South Edmonton Common
    ‪7 min drive‬
  • Place, West Edmonton Mall
    ‪13 min drive‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.6 out of 10
Excellent
(95 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Handicap)

Room, 1 King Bed, Accessible (Handicap)

Room, 1 King Bed, Accessible (Handicap)

10.0 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.6 out of 10
Excellent
(51 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Handicap)

Room, 2 Queen Beds, Accessible (Handicap)

Room, 2 Queen Beds, Accessible (Handicap)

7.6 out of 10
Good
(5 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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Exterior
Holiday Inn Express & Suites Edmonton SW - Windermere by IHG
  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, 1,026 reviews
The price is €77
includes taxes & fees
9 Nov - 10 Nov
Holiday Inn Express & Suites Edmonton SW - Windermere by IHG

About this property

TRU BY Hilton Edmonton Windermere

Hotel with free breakfast, in the vicinity of South Edmonton Common
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and a 24-hour front desk.
TRU BY Hilton Edmonton Windermere offers 90 accommodations with safes and bathrobes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at TRU BY Hilton Edmonton Windermere. During your stay, you'll be within walking distance of Currents of Windermere. Enjoy features like free breakfast, free WiFi in public areas, and free self parking. This property offers pet-friendly amenities like food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and an elevator
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 8 minutes by car from South Edmonton Common and 12 minutes from Snow Valley Ski Club
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
TRU BY Hilton Edmonton Windermere offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi.

There's an onsite 24-hour business center. The business-friendly TRU BY Hilton Edmonton Windermere also features an arcade/game room, a front-desk safe, and an elevator. Free self parking is available.

This Edmonton hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Cot (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Dressing gowns
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for CAD 25.00 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
  • Service animals are exempt from fees
  • Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
  • Crib (infant bed) fee: CAD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.
  • Children may not be eligible for complimentary breakfast.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Hilton Edmonton Windermere Hotel
TRU Hilton Windermere Hotel
TRU Hilton Edmonton Windermere
TRU Hilton Windermere
TRU BY Hilton Edmonton Windermere Hotel
TRU BY Hilton Edmonton Windermere Edmonton
TRU BY Hilton Edmonton Windermere Hotel Edmonton

TRU BY Hilton Edmonton Windermere Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 613 out of 1238 reviews
Rating 8 - Good. 334 out of 1238 reviews
Rating 6 - Okay. 144 out of 1238 reviews
Rating 4 - Poor. 74 out of 1238 reviews
Rating 2 - Terrible. 73 out of 1238 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm breakfast, clean shower, nice staff
Stayed 1 night in Aug 2025

4/10 Poor

ally

Liked: Cleanliness, staff & service
I wanted to like this place, coming in it was great but our room just got worse and worse. We arrived late at night and I thought it was nice the blind was down - turns out it was broken and only stayed down, no natural light available. Our room was an accessible one for my 82 yr old parent, but it was over the laundry room and even with the AC on the vibration of the machines was on and off all night. It was also very hot in the room from this so the AC didn't keep up. The tap in the bathroom had zero water pressure, I did not want to risk a shower. The breakfast was standard Hilton and nice, but not accessible really, drinks not even visible from the food - on the other side of the room, super crowded and not a lot of tables for the size of the hotel. Another room may have left us with a better impression but things looked and felt like they were just barely keeping things together there.
Stayed 1 night in Aug 2025

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
A lot of immigrants have run down this once beautiful property like many others. The location is great for those seeking medical care or want shopping.
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place to stay. God bless.
Stayed 1 night in Aug 2025

10/10 Excellent

Rochelle

Stayed 1 night in Aug 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth from check in to checkout
Stayed 1 night in Aug 2025

6/10 Okay

Tanisha

Liked: Staff & service
Disliked: Cleanliness

Not the usual comfy stay

I usually enjoy staying at this establishment but this last stay was not the best as the shower curtain was not clean it was yellow at the bottom and there was stains all over. There was also a small leak coming from the fire alarm pipe above the fridge. This was in room 411
Stayed 1 night in Aug 2025

10/10 Excellent

jiaqi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

chantel

Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

David

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the easy access to the property and the parking. Rooms were clean. The only issue I had was with breakfast but mainly has to concern the patrons not the staff. I noticed many patrons touching the food (bread) with their hands instead of the tongs which ruined my breakfast experience for the week. I am very sensitive to hygiene and seeing that made me not want to eat after the 1st night. It’s not the hotels fault but I’m not sure how this could be managed for the future.
Stayed 1 night in Jul 2025

8/10 Good

chantel

Liked: Cleanliness, staff & service
It was a nice place to stay. It was clean and nicely decorated. The room didn't have a microwave or coffee pot though. The staff were great. However.our room was not cleaned once and we were there for 5 days so that was disappointing. Great location and clise yo all amenities.
Stayed 1 night in Jul 2025

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, not a fan of the shower cause water gets all over the floor. Breakfast is sufficient for free. I thought the pool was bigger but still a fair size, and I like that it is one depth the entire way across. Sad there was no hot tub though.
Stayed 4 nights in Jul 2025

2/10 Terrible

Ahmed

Travelled with family
Disliked: Cleanliness
There was urine stains on toilet seat
Stayed 1 night in Jul 2025

6/10 Okay

DANIELLE

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The elevator was broken, our keys didn’t work, the coffee was ice cold, like literally not turned on. Paper thin walls and loud neighbours….
Stayed 2 nights in Jul 2025

6/10 Okay

Meena

Stayed 1 night in Jul 2025

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room , decent breakfast but having the currents of Windermere a five minute walk away was worth its weight in gold. Our recommendation is trying the scoop n roll creamery for an after supper treat.
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Darcy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, clean, and had a wonderful selection of free breakfast!
Stayed 2 nights in Jul 2025

10/10 Excellent

Darcy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and the breakfast had so many choices!

8/10 Good

Gilles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. Staff are kind. Just bathroom shower a bit dirty at the corners and leather chair, the leather is getting old. But otherwise i will come back!
Stayed 1 night in Jul 2025

2/10 Terrible

Claude, Belleville

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Not suitable for multiple day trips. Bed sheets and comforter and pillows are discussing. In the middle of the night we wake up with the sheets off the edge and our bodies directly touching the mattress…. Never again
Stayed 6 nights in Jul 2025

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Sowjanya, Edmonton

Disliked: Staff & service
Review: I stayed at Tru Hotel recently, and while the overall experience was okay, I am very disappointed with how they handled my lost charger. I am certain I left my charger in the room, but when I contacted the hotel, they insisted it wasn’t found. This was frustrating as I know it was there. I expected better honesty and support from the staff in such situations. I hope the hotel improves its lost and found process to help guests in the future
Stayed 2 nights in Jul 2025

10/10 Excellent

Satnam Singh

Stayed 1 night in Jul 2025