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West Edmonton Mall Inn

2.0 star property

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Photo gallery for West Edmonton Mall Inn

Water park
Restaurant
Property amenity
Free daily continental breakfast
Interior entrance

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
17504 90 Ave Nw, Edmonton, AB, T5T6L6
  • Place, West Edmonton Mall
    ‪5 min walk‬
  • Place, Galaxyland
    ‪5 min walk‬
  • Place, Fantasyland
    ‪9 min walk‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪32 min drive‬

Room options

View all photos for Queen Room-Accessible

In-room safe, desk, blackout curtains, iron/ironing board

Queen Room-Accessible

  • Sleeps 2

View all photos for Standard King Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard King Room

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(170 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

A hotel room with a large bed, a desk, a chair, a nightstand, and a lamp.

Room, 1 Queen Bed, Accessible

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

West Edmonton Mall Inn

This smoke-free hotel features a water park (surcharge), dry cleaning, and a 24-hour front desk. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, express check-out, a lobby fireplace, and a front-desk safe are onsite.
West Edmonton Mall Inn offers 88 accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a water park (surcharge).

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of West Edmonton Mall Inn's great location. During your stay, you're just a quick walk from West Edmonton Mall. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Splash around at the water park
  • Amenities include a front-desk safe, an elevator, and a lobby fireplace
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute walk from West Edmonton Mall and 10 minutes by foot from Fantasyland
  • Cats and dogs welcome for a fee (restrictions apply)
West Edmonton Mall Inn offers its guests a water park (surcharge). WiFi is free in public spaces. Free breakfast is served daily. The family-friendly West Edmonton Mall Inn also features a fireplace in the lobby, dry cleaning/laundry services, and express check-out. Self parking is free.

This Edmonton hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Bowling alley
  • Water park

Family friendly

  • Bowling alley
  • In-room refrigerator
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

West Edmonton Inn
West Edmonton Mall Inn Alberta
West Edmonton Mall Inn
West Edmonton Mall Hotel Edmonton
West Edmonton Mall Inn Hotel
West Edmonton Mall Inn Edmonton
West Edmonton Mall Inn Hotel Edmonton

West Edmonton Mall Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 548 out of 1563 reviews
Rating 8 - Good. 467 out of 1563 reviews
Rating 6 - Okay. 296 out of 1563 reviews
Rating 4 - Poor. 140 out of 1563 reviews
Rating 2 - Terrible. 112 out of 1563 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Ian

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was gross not clean dirty floors and whe you walk into the hotel your grewted with a discgusting smell
Stayed 1 night in Feb 2026

4/10 Poor

Morgan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The room was very run-down, hair dryer didn’t work properly, continental breakfast was super basic. We could hear noise from the floor above us and the rooms beside us. The only upside to this hotel is the proximity to WEM
Stayed 2 nights in Jan 2026

6/10 Okay

Stephen

Check in was a slow process
Stayed 1 night in Jan 2026

6/10 Okay

Hanna Mae

Business traveller
Liked: Amenities, property conditions & facilities
-
Stayed 2 nights in Jan 2026

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Jan 2026

10/10 Excellent

Arlene, Oshawa

Stayed 4 nights in Jan 2026

2/10 Terrible

Donna Vee, Jasper

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I do not recommend this hotel based on my 4-night stay. I chose this hotel for its location across the mall, but the overall experience was disappointing. During check-in, I witnessed front desk staff (Odessa) speaking to a guest in an unprofessional manner. During my own check-in, little to no information was provided about the stay or amenities. The shower drain was clogged and was not repaired promptly. We were woken by loud noise at 3:00 AM on the first night and again at 4:30 AM the following night. When I reported the second disturbance, the overnight staff (Arra) was hesitant to inspect the room and instructed me to unplug the refrigerator myself instead of resolving the issue professionally. Parking is available but was full. Front desk staff advised parking on the side of the hotel; however, this area was clearly marked as private property with no overnight parking. This left only paid underground parking at $10 CAD per night. Only two sets of toiletries were initially provided for a 4-night stay, and requesting additional items was handled poorly. No management followed up, apologized, or offered any resolution. I reported this stay to Expedia. The hotel later claimed I was offered a room transfer, which is not true. The hotel’s representative (Patricia) informed Expedia that no compensation would be provided despite the inconvenience. Breakfast was acceptable but basic. Overall, poor communication, lack of accountability, and unprofessional service.
Stayed 3 nights in Jan 2026

2/10 Terrible

Sofiia

Stayed 1 night in Jan 2026

4/10 Poor

Christopher

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2026

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness, property conditions & facilities
We got the "worst" room you can get, right below the open breakfast room ( which is on third floor ) and the front desk made it seem that it was because we booked through Expedia. I had asked about purchasing Waterpark passes and they stated " Well since you booked through Expedia.... no ". Therefor each morning at 7:30am it was a continuous stream of chair noises and stomping. Location was very optimal, steps away from entrance too mall - breakfast was limited options but what you needed to get your day started. Beds and room was clean, but did have a few hand towels that had small, dark visible residue that created a Ick factor.
Stayed 2 nights in Jan 2026

6/10 Okay

kevin

Liked: Staff & service, amenities
Check-in staff were very nice
Stayed 2 nights in Jan 2026

10/10 Excellent

murray

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very good
Stayed 2 nights in Jan 2026

8/10 Good

April

Stayed 2 nights in Jan 2026

8/10 Good

April Patricia-Ann

Stayed 1 night in Jan 2026

2/10 Terrible

Clyde Rhett, Dawson Creek

The facade is good but the rooms are old.
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Stayed 3 nights in Jan 2026

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room wasnt stocked woth shampoo or soap. But everything else was great
Stayed 2 nights in Jan 2026

8/10 Good

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was great.
Stayed 2 nights in Jan 2026

6/10 Okay

Ruth

Stayed 1 night in Jan 2026

6/10 Okay

Brittany

Liked: Staff & service
Disliked: Property conditions & facilities
Front desk staff were lovely. But once in the room, toilet didn’t flush, toilet paper roll holder was broken, fresh towels had hair on them.
Stayed 3 nights in Jan 2026

8/10 Good

Rance

Clean room staff was nice.
Stayed 1 night in Jan 2026

2/10 Terrible

Cathy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I will leave an honest review so people can make a decision..... The hotel was right by the LRT and accross from the Mall, almost no parking, and it was sketchy. Its close to the mall yes...but the amount of garbage outside, the hotel was not clean, and the sketchy people....inside just hanging out, and outside noooo good. Breakfast was boiled eggs and kids cereals. Beds...low to the floor and not comfortable. Its cheep for a reason. The staff was the only good thing, friendly and quick at the check in.
Stayed 1 night in Jan 2026

10/10 Excellent

Boldsukh

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good breakfast
Stayed 1 night in Jan 2026

10/10 Excellent

Gansukh

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good location
Stayed 2 nights in Jan 2026

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in and out. Clean room.
Stayed 2 nights in Jan 2026