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West Edmonton Mall Inn

2.0 star property

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Photo gallery for West Edmonton Mall Inn

Experience the thrill of our expansive indoor water park with multiple levels of slides and pools.
Experience the thrill of our amusement park with a winding roller coaster, spinning ride, and a rocket-shaped play structure.
Two queen-sized beds with white linens and decorative pillows, a desk with a lamp and chair, and a window with a view.
Shop and dine under a stunning glass-domed ceiling amidst a variety of stores and seating areas.
Enjoy a self-service breakfast with a variety of bread, condiments, and beverages.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
17504 90 Ave Nw, Edmonton, AB, T5T6L6
  • West Edmonton Mall
    ‪3 min walk‬
  • Fantasyland
    ‪9 min walk‬
  • World Waterpark
    ‪12 min walk‬
  • Edmonton, AB (YEG-Edmonton Intl.)
    ‪33 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible

Relax in comfort with a large bed, nightstand, and chair, plus a desk for work and a window with curtains.

Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Two queen-sized beds with white linens and a flat-screen TV are featured in this stylish room.

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(109 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Relax in comfort with a large bed, flat-screen TV, and convenient workspace.

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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About this property

West Edmonton Mall Inn

Family-friendly hotel with a water park and free breakfast
This smoke-free hotel features a water park (surcharge), dry cleaning, and a 24-hour front desk. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, express check-out, a lobby fireplace, and a front-desk safe are onsite.
West Edmonton Mall Inn offers 88 accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a water park (surcharge).

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of West Edmonton Mall Inn's great location. During your stay, you're just a quick walk from West Edmonton Mall. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Splash around at the water park
  • Amenities include a front-desk safe, an elevator, and a lobby fireplace
  • Guests have great things to say about the proximity to shopping and the location
  • Just a 2-minute walk from West Edmonton Mall and 10 minutes by foot from Fantasyland
  • Cats and dogs welcome for a fee (restrictions apply)
West Edmonton Mall Inn offers its guests a water park (surcharge). WiFi is free in public spaces. Free breakfast is served daily. The family-friendly West Edmonton Mall Inn also features a fireplace in the lobby, dry cleaning/laundry services, and express check-out. Self parking is free.

This Edmonton hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Bowling alley
  • Water park

Family friendly

  • Bowling alley
  • In-room refrigerator
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

West Edmonton Inn
West Edmonton Mall Inn Alberta
West Edmonton Mall Inn
West Edmonton Mall Hotel Edmonton
West Edmonton Mall Inn Hotel
West Edmonton Mall Inn Edmonton
West Edmonton Mall Inn Hotel Edmonton

West Edmonton Mall Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 500 out of 1396 reviews
Rating 8 - Good. 427 out of 1396 reviews
Rating 6 - Okay. 239 out of 1396 reviews
Rating 4 - Poor. 127 out of 1396 reviews
Rating 2 - Terrible. 103 out of 1396 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is in need of a facelift.
Stayed 2 nights in May 2025

8/10 Good

maryse

Stayed 1 night in May 2025

6/10 Okay

Cassie, Edmonton

Stayed 1 night in Apr 2025

10/10 Excellent

Serhii

Stayed 2 nights in May 2025

4/10 Poor

Payton

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedding smelt of urine, I originally asked for a cot Friday night, didn’t receive. Had to ask 3 more times Saturday, finally had to send my child to ask as she was needing one for bed. Bathtub was splattered with either coffee or blood. Room telephone didn’t work.
Stayed 2 nights in May 2025

6/10 Okay

Dorothy

Stayed 3 nights in Apr 2025

8/10 Good

Yohannes

Travelled with family
Liked: Amenities
Nothing
Stayed 2 nights in May 2025

4/10 Poor

Kathleen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our room was very clean, however on the third floor, we were placed right across from the dining hall and right beside the ice machine and microwave. To say we didn’t sleep was an understatement. We had to listen to the microwave and ice maker at all hours of the night, people running through the hallways yelling, and overall was a very rough night.
Stayed 1 night in May 2025

10/10 Excellent

Nashaat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2025

8/10 Good

Cassandra

Nice and close to the mall and good breakfast!
Stayed 3 nights in Mar 2025

6/10 Okay

Lori

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Long wait to check in

Check in was wayyy too long. There was only one attendant at the front desk. The room itself was good. Comfortable beds. Check out you are also waiting in line, again, only one attendant at the front desk. Would be nice if there was a key drop off for checking out.
Stayed 2 nights in May 2025

10/10 Excellent

Sam

Stayed 2 nights in Apr 2025

4/10 Poor

Antonio

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

Could do better

It was very noice room, room temperature varies, bed not comfortable and pillows were poor One key didn’t work didn’t bother to look into it. Desk reception didn’t know the area around the hotel. All in all disappointing While booking wanted pool, hot tube and breakfast. One out of three sad. Breakfast was good to bad about pool and hot tube
Stayed 1 night in May 2025

4/10 Poor

Laura Megan

Travelled with family
Disliked: Cleanliness, staff & service
Our bed was covered in hair, and a towel in our bathroom had a big dirt stain across it. I asked the staff if they could change it out. They said they would send someone to clean it up. Only, they didn’t. They just remade the bed, leaving all of the hair, on the last day I noticed that the dirty towel was gone. Breakfast there consisted of an uncovered large bowl of cold hard boiled eggs and pancakes. We spent four nights there. Would not recommend
Dirty towel
Hair on blanket
Hair on blanket
Hair on blanket
Stayed 4 nights in Apr 2025

2/10 Terrible

Casandra

Travelled with family
Disliked: Staff & service
Took over half hour to check in. Staff refused to provide me a receipt stating they couldn't find the information. After waiting over twenty minutes while they served another client in the middle of my check out, they insisted they would call that afternoon and email me the receipt. They did not. I have no receipt for this stay despite my credit card showing THREE pending charges from them.
Stayed 1 night in Apr 2025

8/10 Good

Dion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easter weekend

Really a nice place just parking is at a minimum so get there early
Stayed 3 nights in Apr 2025

4/10 Poor

Krismer

Stayed 2 nights in Apr 2025

2/10 Terrible

isaac

Stayed 1 night in Apr 2025

8/10 Good

Darla

Liked: Property conditions & facilities
Convenient
Stayed 1 night in Apr 2025

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities
It’s an average hotel, nice it’s across from Bourbon street at WEM. Close to all amenities.
Stayed 1 night in Apr 2025

8/10 Good

Adrienne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only complaint was thw wifi, it sucks!
Stayed 1 night in Apr 2025

10/10 Excellent

ADRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

Stayed 2 nights in Apr 2025

10/10 Excellent

Rhoda

Travelled with family
Liked: Cleanliness, staff & service
It was great proximity to WEM
Stayed 1 night in Apr 2025

8/10 Good

Meghan, kamloops

Liked: Cleanliness, staff & service
The stay was great for going to west Edmonton mall. Older hotel but it was clean and friendly
Stayed 3 nights in Apr 2025

6/10 Okay

Shannon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bath tub didn't drain , bed hard, sheets scratchy, wall paper peeling. Not great
Stayed 4 nights in Apr 2025