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West Edmonton Mall Inn

2.0 star property

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Photo gallery for West Edmonton Mall Inn

Water park
Property amenity
Restaurant
In-room safe, desk, blackout curtains, iron/ironing board
Free daily continental breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
17504 90 Ave Nw, Edmonton, AB, T5T6L6
  • Place, West Edmonton Mall
    ‪3 min walk‬
  • Place, Fantasyland
    ‪9 min walk‬
  • Place, World Waterpark
    ‪12 min walk‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(138 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

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About this property

West Edmonton Mall Inn

Family-friendly hotel with a water park and free breakfast
This smoke-free hotel features a water park (surcharge), dry cleaning, and a 24-hour front desk. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, express check-out, a lobby fireplace, and a front-desk safe are onsite.
West Edmonton Mall Inn offers 88 accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a water park (surcharge).

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of West Edmonton Mall Inn's great location. During your stay, you're just a quick walk from West Edmonton Mall. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Splash around at the water park
  • Amenities include a front-desk safe, an elevator, and a lobby fireplace
  • Guests have great things to say about the proximity to shopping and the location
  • Just a 2-minute walk from West Edmonton Mall and 10 minutes by foot from Fantasyland
  • Cats and dogs welcome for a fee (restrictions apply)
West Edmonton Mall Inn offers its guests a water park (surcharge). WiFi is free in public spaces. Free breakfast is served daily. The family-friendly West Edmonton Mall Inn also features a fireplace in the lobby, dry cleaning/laundry services, and express check-out. Self parking is free.

This Edmonton hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Bowling alley
  • Water park

Family friendly

  • Bowling alley
  • In-room refrigerator
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

West Edmonton Inn
West Edmonton Mall Inn Alberta
West Edmonton Mall Inn
West Edmonton Mall Hotel Edmonton
West Edmonton Mall Inn Hotel
West Edmonton Mall Inn Edmonton
West Edmonton Mall Inn Hotel Edmonton

West Edmonton Mall Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 518 out of 1464 reviews
Rating 8 - Good. 446 out of 1464 reviews
Rating 6 - Okay. 259 out of 1464 reviews
Rating 4 - Poor. 137 out of 1464 reviews
Rating 2 - Terrible. 104 out of 1464 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast area was overcrowded and many patrons turned away due to lack of space to move and limited seating
Stayed 1 night in Jul 2025

6/10 Okay

chris

Travelled with family
Liked: Staff & service, property conditions & facilities
A lot of homeless in the area and very limited and tight parking.
Stayed 2 nights in Aug 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always nicc c e and convenient

Stayed 1 night in Jul 2025

4/10 Poor

Jacquilou

Stayed 1 night in Aug 2025

4/10 Poor

Martine

Stayed 1 night in Jul 2025

10/10 Excellent

JOVEN JR

Liked: Cleanliness, staff & service
None
Stayed 5 nights in Jun 2025

10/10 Excellent

Hassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and welcoming Customer service. The lady named Bushra was on the reception and she was very professional and great customer service.
Stayed 1 night in Jul 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
If you have 150 people cramming into a 20by 20 room for breakfast it does not work.Tried to get in twice the room was full and the line up horrendous. WILL not return,shame.
Stayed 1 night in Aug 2025

8/10 Good

Mary

Travelled with family
Great location. That's why we booked here. However, I was disappointed with the late breakfast time start 7:30-10am everyday, including weekdays. The breakfast area is very small. Really like how close it is to the mall, and there is 24h McDonald's in walking distance when we had to get early breakfast.
Stayed 4 nights in Aug 2025

4/10 Poor

Clayton

Travelled with partner
Disliked: Cleanliness, amenities
Close to the mall. Limited parking close by for large trucks and no microwave. Only one hot chocolate instead of two.
Stayed 1 night in Jul 2025

10/10 Excellent

Eret

Travelled with family and small children
Liked: Amenities
Great place to stay. Great location
Stayed 3 nights in Jul 2025

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting hole. Avoid at all costs

Void at all costs. This hotel was digusting. Sticky floors, pervasive smell of stale tobacco, old beds, toilets that don’t flush, drains that are slow. Nasty nasty nasty! And to top it off, it’s next to a homeless shelter, so you have a lot of guests. It’s also a major catfish as the photos are nothing of this hotel. It’s a drive to the waterpark.
Stayed 2 nights in Jul 2025

2/10 Terrible

Ryan

Travelled with family
Disliked: Staff & service, property conditions & facilities
We booked a 3 night stay at the inn to explore the mall for a few days. We were given a room on the top floor beside the breakfast room. Wifi wouldn't connect in the room and the receptionist recommended we use wifi in the lobby. I recommended they check the router on that floor. Problem was never resolved. The breakfast room door slamming woke me up when it opened and the yogurt machines buzzing kept me up. The cold war era cot we rented for $20 was unusable and I had to go get it myself as the front desk forgot. No discounts or refunds were offered for anything. Oh, and if you book through a third party, i.e. Expedia, I was told we were ineligible for the attraction discounts at the mall. Parking is limited so the majority of guests have to park in the overflow lot across the street which is sketchy at best. Our 3 night stay became a 1 night stay pretty quick.
Stayed 3 nights in Jul 2025

2/10 Terrible

harparamjot

Disliked: Cleanliness, staff & service, property conditions & facilities
Three days out for a small trip and I had to spent more days in the hotel then I spent exploring Edmonton, Found something yuck on the hair dryer in the first hotel room within first two hours, got changed into room 2nd (not before getting a expedia agent), got locked in there within the first five minutes, After sobbing for 20 minutes requesting them to charge one night’s money out of my prepaid booking and refund me rest, I even offered to leave my deposit, they won’t let me leave even with me taking a huge loss but was transferred to a better room and was given complimentary water park tickets also the help desk lady showed a lot of compassion gave me hug understanding how overwhelmed and tired I was. It was great for one whole day, I explored west Edmonton mall, I liked my new room but when I arrived back the light in my washroom went out, I informed help desk and assured them I can survive the night and would appreciate being helped the next morning, left another call in the morning as a reminder, called again in the afternoon, after no help for another half an hour went to the help desk myself, The lady told me someone will. come around 2:30, At this point half of my day is gone but planned where I might still be able to go and 2:30 rolls around and no one’s here called again at 2:45, she tells me she’ll send somebody now, waited until 3:30 and called again Had to explain the situation again to the new person, she sends someone right away and he fixes my problem
Stayed 3 nights in Jul 2025

8/10 Good

Stacy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the mall.
Stayed 2 nights in Jul 2025

6/10 Okay

Domonic

Liked: Cleanliness, staff & service, property conditions & facilities
88 rooms 6 tables in the dining room!!! The dinning room is very small on the 3rd floor. It is ONLY open from 730-10. Everyone was there at 7:30 no surprise. 3 couples left as there was a line at the toaster and pancake station. We traveled 11 hours and of course needing restrooms. There are NO RESTROOMS in the Lobby. We had to wait to check in to use ours!! 2 other family’s w/kids arrived needing restrooms!!! Ooops. WIFI is not secure!!! Parking is limited at the Hotel but they do have an overflow lot nearby. The room was spacious and beds were nice. Our room rate was $92 and directly across from the Mall and that was awesome.
Stayed 2 nights in Jul 2025

8/10 Good

Emmett

Liked: Cleanliness
Great location for the mall
Stayed 1 night in Jul 2025

8/10 Good

Geoff

Stayed 2 nights in Jul 2025

8/10 Good

Shauna Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great for access to the WEM and all activities. The staff were friendly and helpful, and the interior had recently been renovated and was kept quite clean. It is a smaller property, and an older build, so the hallways were noisy. Our room was also designed to be an adjoining family room, where another family was staying. Given that the door separating the rooms was thin, it offered little to no noise barrier. Given we weren't at the hotel other than to sleep, this wasn't a major issue and the convenience and cost made up for this.
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2025

8/10 Good

Jillian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to mall. Only receive discount on west Ed mall activities (50% off) if booking through hotel directly
Stayed 2 nights in Jul 2025

8/10 Good

Jeffrey, Red deer

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, room was bigger than I thought. View if the park and breakfast was good.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rosemarie

Stayed 1 night in Jul 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious and clean and close to the mall. Very convenient.
Stayed 1 night in Jun 2025