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Hilton Garden Inn El Paso / University

3.0 star property

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Photo gallery for Hilton Garden Inn El Paso / University

Outdoor pool, pool loungers
Terrace/patio
Meeting facility
Meeting facility
1 bedroom, in-room safe, desk, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Hot tub
  • Breakfast available
  • Free airport shuttle

Explore the area

View in a map
111 W University Ave, El Paso, TX, 79902
  • Place, University of Texas at El Paso
    ‪1 min walk‬
  • Place, Sun Bowl Stadium
    ‪9 min walk‬
  • Place, Don Haskins Center
    ‪9 min walk‬
  • Airport, El Paso, TX (ELP-El Paso Intl.)
    ‪12 min drive‬

Room options

View all photos for Room

1 bedroom, in-room safe, desk, iron/ironing board

Room

8.8 out of 10
Excellent
(24 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Two Queens

1 bedroom, in-room safe, desk, iron/ironing board

Standard Two Queens

9.0 out of 10
Wonderful
(30 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 56 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room

1 bedroom, in-room safe, desk, iron/ironing board

Room

9.6 out of 10
Exceptional
(22 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible

8.8 out of 10
Excellent
(9 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Parlor)

1 bedroom, in-room safe, desk, iron/ironing board

Room (Parlor)

  • 37 sq m
  • Sleeps 2
  • 1 Twin Murphy Bed

Similar properties

Exterior

Holiday Inn El Paso West - Sunland Park by IHG

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.1 out of 5, Very good, 1,274 reviews
The price is €87
includes taxes & fees
13 Oct - 14 Oct
Holiday Inn El Paso West - Sunland Park by IHG

About this property

Hilton Garden Inn El Paso / University

Hotel in El Paso with airport shuttle service and area shuttle service
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a bar/lounge, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available on request.
Hilton Garden Inn El Paso / University offers 153 accommodations with safes and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This El Paso hotel provides complimentary wired and wireless Internet access. 36-inch LCD televisions come with premium cable channels. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hilton Garden Inn El Paso / University. During your stay, you're just a quick walk from University of Texas at El Paso. Free WiFi in public areas, a free roundtrip airport shuttle, and a free area shuttle are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Just a 4-minute drive from Paso del Norte International Bridge and 9 minutes from Sunland Park Mall
  • Free airport and local-area shuttle service
  • Cats and dogs welcome for a fee
Hilton Garden Inn El Paso / University offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 3 meeting rooms are available. A rooftop terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Hilton Garden Inn El Paso / University. An area shuttle within 3 mi and a roundtrip airport shuttle during limited hours are free. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star El Paso hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Great American Grill - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6 AM to 10 PM
  • Free area shuttle up to 3 mi
  • Secured, covered parking on site (USD 10 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 17 for adults and USD 8 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Bicycle repair station
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 36-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 17 for adults, and USD 8 to 17 for children
  • Covered self parking fee: USD 10 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Hilton Garden Inn El Paso / University offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Hilton Garden Inn El Paso / University El Paso
Hilton Garden Inn El Paso / University Hotel El Paso

Hilton Garden Inn El Paso / University Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 619 out of 1004 reviews
Rating 8 - Good. 222 out of 1004 reviews
Rating 6 - Okay. 76 out of 1004 reviews
Rating 4 - Poor. 52 out of 1004 reviews
Rating 2 - Terrible. 35 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Iris

Stayed 1 night in Jul 2025

10/10 Excellent

Rebeca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was
Stayed 1 night in Jul 2025

10/10 Excellent

Lauren

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Fly in for a skills day at UTEP, location was very convenient!
Stayed 1 night in Jun 2025

2/10 Terrible

Kirsten

I
Stayed 1 night in Jun 2025

10/10 Excellent

Olga

Liked: Amenities
Loved it
Stayed 1 night in Jun 2025

10/10 Excellent

Ida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

ANNA

Stayed 1 night in Jun 2025

10/10 Excellent

Xin

Liked: Property conditions & facilities
Great experience
Stayed 1 night in Jun 2025

4/10 Poor

Robert

Business traveller
Liked: Amenities, property conditions & facilities
Had some gunk on the floor of our room. When I booked it said complimentary breakfast but when we went to breakfast and started eating they came up and charged us 18.50 per person. Was not worth it at all as the breakfast supplied was very very minimal and not very good
Stayed 1 night in Jun 2025

6/10 Okay

Theyant

Stayed 1 night in Jun 2025

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Yaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, very nice room, fastest check -in I've ever had at any hotel, cute little bar with special drinks for the concert I went to at Sun Bowl Stadium.
Stayed 1 night in Jun 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing and clean
Stayed 1 night in May 2025

2/10 Terrible

Liz

Stayed 1 night in Jun 2025

4/10 Poor

Amanda

Travelled with partner
There was no exhaust fan in the bathroom😭 What started out as a honeymoon quickly ended in disgust as we had no choice but to endure lingering bathroom odor Please address and save future relationships
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra, Balmorhea

Travelled with family
Liked: Cleanliness, amenities
We stay here visiting my son and grandson it’s very nice and convenient
Stayed 1 night in May 2025

10/10 Excellent

Sandra, Balmorhea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 1 night in May 2025

6/10 Okay

Minerva

Liked: Cleanliness, amenities, property conditions & facilities
Male Desk clerk seemed he had lack of training. Also didn’t like the inconvenience of having to return the expired or rancid chocolate bars sold. Don’t mind the price for a FRESH product. Everything else was good.
Stayed 2 nights in Jun 2025

10/10 Excellent

Susan J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. Loved the room without carpet covering the entire floor for a person with pets its a grand gesture as a "pet friendly hotel" thank you!
Stayed 1 night in Jun 2025

6/10 Okay

Dominique

Disliked: Cleanliness
The best part of our stay was the convenient location—close to plenty of restaurants and just a short drive to Mesa. Unfortunately, that was the only highlight. Housekeeping never came to clean our room during our 3-night stay, despite us making two separate requests at the front desk. We also had to repeatedly ask for basic necessities like towels, which were never replenished. We even ran out of toilet paper and body wash. On top of that, the sink was clogged and had poor drainage every time we used it. Overall, the hotel was not clean, and our requests for housekeeping and essentials were ignored. Given these issues, we will not be returning and cannot recommend this property.
Stayed 3 nights in Jun 2025

6/10 Okay

Wendy

Stayed 3 nights in Jun 2025

8/10 Good

Lori

Stayed 1 night in Jun 2025

4/10 Poor

Mequella

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bedding in the room smelled like sweat. It was obvious the sheets had not been changed. Staff was very friendly and changed our room.
Stayed 1 night in May 2025