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Hotel Indigo El Paso Downtown by IHG

3.5 star property

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Photo gallery for Hotel Indigo El Paso Downtown by IHG

Exterior
Restaurant
Exterior
Bar (on property)
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
325 N. Kansas Street, El Paso, TX, 79901
  • Place, Plaza Theater
    ‪5 min walk‬
  • Place, Abraham Chavez Theater
    ‪7 min walk‬
  • Place, Judson F. Williams Convention Center
    ‪9 min walk‬
  • Airport, El Paso, TX (ELP-El Paso Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(83 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible

7.2 out of 10
Good
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(16 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Desk, iron/ironing board, cots/infant beds, free WiFi

Suite, 1 King Bed

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(12 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, iron/ironing board, cots/infant beds, free WiFi

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Indigo El Paso Downtown by IHG

Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking.
Hotel Indigo El Paso Downtown by IHG offers 119 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with satellite channels and pay movies. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel Indigo El Paso Downtown by IHG. During your stay, you're just a quick walk from San Jacinto Plaza. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute drive from Paso del Norte International Bridge and a few minutes from Sun Bowl Stadium
  • Pets welcome for a fee (restrictions apply)
Hotel Indigo El Paso Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and a meeting room. A library, a terrace, and a vending machine are also featured at the business-friendly Hotel Indigo El Paso Downtown by IHG. Parking is available for a fee.

This 3.5-star El Paso hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Hotel Indigo El Paso Downtown by IHG has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 21 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Meeting room

Outdoors

  • Free pool cabanas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Weight limit: 75 lbs per pet
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 25.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Covered valet parking fee: USD 21 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo El Paso Downtown

Indigo El Paso Downtown

Indigo El Paso By Ihg El Paso

Hotel Indigo El Paso Downtown

Hotel Indigo El Paso Downtown by IHG Hotel

Hotel Indigo El Paso Downtown an IHG Hotel

Hotel Indigo El Paso Downtown by IHG El Paso

Hotel Indigo El Paso Downtown by IHG Hotel El Paso

Hotel Indigo El Paso Downtown by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 665 out of 1001 reviews
Rating 8 - Good. 143 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 53 out of 1001 reviews
Rating 2 - Terrible. 67 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Eva

Stayed 1 night in Feb 2026

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Mattress was soft and comfortable. Staff was good, nice pool area, but really just wanted that soft bed.
Stayed 4 nights in Feb 2026

8/10 Good

Nancy

Stayed 1 night in Feb 2026

10/10 Excellent

Lorenzo

Stayed 1 night in Jan 2026

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2026

10/10 Excellent

Julia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless staff was friendly and the restaurant Mamacitas was delicious
Stayed 1 night in Feb 2026

6/10 Okay

Jenny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was beautiful but walls/door are thin. You can hear everything. I kept waking up because of loud noises other guest kept making.
Stayed 1 night in Feb 2026

10/10 Excellent

Isaura

Stayed 1 night in Jan 2026

10/10 Excellent

Veronica

Stayed 1 night in Feb 2026

6/10 Okay

Trey

Liked: Cleanliness, staff & service, amenities
The club music beginning at 0730 is a nuisance
Stayed 3 nights in Jan 2026

6/10 Okay

Ruben

Liked: Staff & service
Disliked: Amenities
No running hot water Impossible to connect to front desk about issues No microwave or mini fridge Not worth the price for the stay
Stayed 1 night in Jan 2026

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and the staff was super helpful and welcoming. The amenities were also a nice bonus.
Stayed 1 night in Jan 2026

2/10 Terrible

Keith

Business traveller
Disliked: Cleanliness, staff & service, amenities
Did not have the opportunity to stay there due to flight delays and missing connecting flights
Stayed 1 night in Jan 2026

10/10 Excellent

Rodolfo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel great service
Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2026

8/10 Good

Clayton

Stayed 1 night in Jan 2026

10/10 Excellent

Sharon

Stayed 1 night in Jan 2026

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Jamal

Stayed 2 nights in Jan 2026

2/10 Terrible

Delilah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk was rude when we were trying to check in. Literally had to wait for them to get off their phone and finish whatever they were doing to help us. The room overall was nice, but the walls are so thin you can literally hear everything - from doors closing to the elevators ding.
Stayed 1 night in Jan 2026

4/10 Poor

Joseph

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was very friendly however our rooms view was terrible. All we could see was a brick wall.
Stayed 1 night in Dec 2025

10/10 Excellent

Joshua

Stayed 1 night in Jan 2026

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the
Stayed 2 nights in Jan 2026

10/10 Excellent

mateo cisneros

Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location. Easy valet parking. Nice clean room with comfortable bed.
Stayed 1 night in Dec 2025