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Comfort Suites Elgin

2.5 star property

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Photo gallery for Comfort Suites Elgin

Pillow-top beds, desk, blackout curtains, iron/ironing board
Lobby
Indoor pool
Lobby
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping
  • Laundry

Explore the area

View in a map
2480 Bushwood Drive, Elgin, IL, 60124
  • Place, Presence Health
    ‪2 min drive‬
  • Place, Woodfield Mall
    ‪21 min drive‬
  • Place, Naval Base Great Lakes
    ‪54 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite (2 Queen Beds)

Pillow-top beds, desk, blackout curtains, iron/ironing board

Suite (2 Queen Beds)

8.2 out of 10
Very good
(32 reviews)
  • Sleeps 5
  • 2 Queen Beds OR 1 Double Sofa Bed

View all photos for Suite

Pillow-top beds, desk, blackout curtains, iron/ironing board

Suite

8.2 out of 10
Very good
(25 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(23 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Pillow-top beds, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

7.4 out of 10
Good
(6 reviews)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

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Comfort Suites Elgin Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 472 out of 1003 reviews
Rating 8 - Good. 249 out of 1003 reviews
Rating 6 - Okay. 126 out of 1003 reviews
Rating 4 - Poor. 83 out of 1003 reviews
Rating 2 - Terrible. 73 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Aileen

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Hunter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Jeffery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the price

I stayed a lot of places and stayed here 6 years ago they fixed it up and changed it a little for the better. In good area
Stayed 1 night in Aug 2025

6/10 Okay

Adrianna, Lexington

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
This hotel was just fine for my family to stay a few nights in the area for the weekend. However, the elevators and certain parts of the facility were not cleaned very well. The continental breakfast had very few options. Additionally, there is a bar right next door that generates a lot of noise at night- so I don't recommend this place if you have children needing to sleep through the night. Even some of the guests were loud outside of our window, up late talking and laughing. We did report the noise and it lessened after about an hour. In general, it was fine for a weekend trip to be near our other family in the area. But I do not recommend for another stay due to cleanliness and noise.
Stayed 2 nights in Aug 2025

10/10 Excellent

James

Liked: Cleanliness
Both garbage cans near front entrance were full and not emptied during our stay. Unsightly. But everything else was very clean.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family. Very clean. Breakfast well tended with plenty of good food. Nice business center with working printer.
Stayed 1 night in Aug 2025

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sports Bar next door, Starbucks next door. Less than 15 minutes from Santa's Village
Stayed 1 night in Aug 2025

4/10 Poor

Michael

Travelled with family
Disliked: Amenities
Next to a bad/loud restaurant, rookies. Granted it was Saturday night, but low class people kept making noise until well past 3am outside due to the adjacent parking lot. The sound of drunk chicks, police, and barking dogs persisted until the early morning on Sunday.
Stayed 1 night in Aug 2025

10/10 Excellent

Cathy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so helpful, anything you need help with they are there for you. Their customer service is 10 out of 10.
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wouldn’t go back

There was dirt on the walls. Very loud atmosphere. Beds were uncomfortable. The bedding for the pull out couch had to be given to us at the front desk. My pillow smelled like hair oil.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

jacob

Stayed 1 night in Jul 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
nothing else to add
Stayed 1 night in Jul 2025

6/10 Okay

Bob

Travelled with family
Liked: Staff & service, property conditions & facilities
Abc
Stayed 2 nights in Jul 2025

2/10 Terrible

Anallanse

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel review

Brilliant staff and nice hotel
Stayed 5 nights in Jun 2025

4/10 Poor

Amar

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property itself was clean and well-located, which I appreciated. However, I found some of the internal policies to be unnecessarily rigid and frustrating. Housekeeping: I stayed for just two nights and requested housekeeping on the second day, but was told it wouldn’t be provided due to a “once-every-three-days” policy. I explained that I would be checking out before the third day and that this was not a long stay, but was still refused service. Ironically, the posted Choice Hotels policy clearly states that while rooms are cleaned every three days for extended stays, guests can request earlier service—yet this was denied. Towel Exchange: Since housekeeping wasn’t an option, I asked for fresh towels and soap. I was told I needed to “trade in” my used towels first. I complied, but despite having four people in the room, I was initially given only three towels. It took repeated requests and some back-and-forth before they finally provided a fourth towel. While the cleanliness and location met expectations, these internal policies and the way they were enforced detracted significantly from the overall experience. I hope management reconsiders how they implement brand standards.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great and comfortable. Had a convenient room to take out dog out.
Stayed 13 nights in Jul 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort

8 of 10

Facility seemed to be updated. I has several cracks in my walls includimg the shower. Sounds could be heard from both above and through the walls. When having breakfast I was told I could not take my dish to my room which i found a bit odd as this seems to be isolated to this comfort in and had to finish some work before my meeting.
Stayed 2 nights in Jul 2025

10/10 Excellent

juan

Stayed 1 night in Jul 2025

10/10 Excellent

Angela, laporte

Stayed 2 nights in Jun 2025

10/10 Excellent

William

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jun 2025

10/10 Excellent

Octavia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Dolya

Travelled with family
Liked: Cleanliness, amenities
Breakfast buffet was nice and had good variety. My room was nice and clean. A/c and water pressure were perfect. I would have given 5 stars but my room was missing some items when checking in. i didn't have shower curtain and phone was not even hooked up to phone jack (phone didn't work). This hotel was also in great location. restaurants, gas stations, and even starbucks within walking distance. i would definitely stay here again
Stayed 3 nights in Jul 2025

10/10 Excellent

cherie

Stayed 1 night in Jun 2025