2/10 Terrible
Douglas
Business traveller
26 Jun 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful place
So im a travel nurse. I had called 3 weeks prior to my stay if they allow early check ins at morning. After my shift. Moat hotels accomadate me. Some dont. The ones that dont, its no big deal. As ill politely go sonewhere else that does. Well, i get told that i can check in early if there is room available. Totally understand if they are sold out. So the day of check in, i get told by said lady who is owner that i cant check in early . I asked her in a nice way why did she tell me i could a few weeks ago. Then she tokd me she does have a room , but i have to pay an extra night. Mind you its 8 am at this time. An extra night? Not when she told me i can check in early .. she insisted no hotels do that. I travel to city to city. Most hotels let me do it. Some dont. Thats why i call ahead of time. I told her econo lodge let me do this. She gave me an attitude and said i can stay at econo lodge then. I told i will ... do i call hotels.com. saying i dont want to get charged for cancelling reservation late. Hotels.com called owner. Kind of smoothed things over and she said she wont charge me an extra night if i come back... so i come back and she had the nerve to tell me i had an attitude when i walked in. I absolutely did not. Only have she told me i can go somewhere else, did i give an attitude . Issue 2- i didnt expect a 10 percent fee sign if booking reservations.
I have never paid extra 10 percent fee after booking through hotels.com. ridiculous
Douglas
Stayed 6 nights in Jun 2025
