4/10 Poor
Catherine
Travelled with family
6 Mar 2025
I'll do bullet points since I had too many complaints for the space allowed...
Dirty toilet; toilet seat badly scratched and damaged.
TV not working; handyman who came to fix it did not wait for me in the hallway (I was walking behind him); used his master key to enter the room WITHOUT knocking even though I had told him my son was in there. When left the room, he violently slammed the door because he didn't like that I was unhappy about the front desk comment about the TV.
Did not receive an accessible room as requested because was told none were available, but my friend was moved to an accessible room after first being given an occupied room!!!!
The issue with the TV continued every single time the tv was turned off.
Breakfast was mediocre at best and the coffee was horrendous.
The ice machine on the 3rd floor did not work and there was a blanket with human fecal matter next to it for several hours.
My friend got an OCCUPIED room when she checked in; then was moved to an accessible room which she refused; the 3rd room she got had a defective key card reader and was locked out of her room; a front desk staff spent hours taking it apart in the evening. Eventually had to remove it completely and wait for the handyman to fix it in the morning.
Room was roomy enough for wheelchair even though would have liked to be given the available accessible room AS REQUESTED. Did not have the energy to fight the front desk or move stuff.
DANGEROUSLY SCOLDING HOT WATER IN BATHROOM.
Catherine
Stayed 1 night in Feb 2025