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The Erzurum Hotel

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Photo gallery for The Erzurum Hotel

A multi-story hotel with a modern design, featuring a row of uniformly lit windows and a flat roof.
Property video
A hotel room with two single beds, a wooden chair, a small table with breakfast, and a wall-mounted aquarium.
A dimly lit restaurant with tables and chairs arranged for dining.
A modern hotel room with a large bed, a desk, two chairs, and a large abstract wall art piece.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
Ibrahim Polat Cd. 53, Erzurum, Erzurum, 25080
  • Place, Forum Erzurum
    ‪14 min walk‬
  • Place, Ataturk University
    ‪3 min drive‬
  • Place, Erzurum Museum
    ‪3 min drive‬
  • Airport, Erzurum (ERZ)
    ‪19 min drive‬

Room options

View all photos for Comfort Double Room

A modern hotel room with a large bed, a desk, a chair, a TV, and a wall with a textured design.

Comfort Double Room

9.6 out of 10
Exceptional
(16 reviews)
  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

A hotel room with two beds, a seating area with chairs, a large wall-mounted aquarium, and a window with curtains.

Superior Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Superior Triple Room

A hotel room with two beds, a desk, chairs, a TV, and a large wall mural.

Superior Triple Room

9.0 out of 10
Wonderful
(12 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Double or Twin Room

A hotel room with two beds, a desk, a chair, a television, and a wall with a textured design.

Superior Double or Twin Room

9.8 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Superior Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Comfort Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

The Erzurum Hotel

The Erzurum Hotel offers a convenient ski shuttle service; those who skip the slopes can take advantage of a bar/lounge, ski passes, and a complimentary reception. Change of towels is available on request.
The Erzurum Hotel offers 72 accommodations with minibars and safes. Select Comfort beds feature premium bedding. 42-inch LED televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Erzurum hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at The Erzurum Hotel. During your stay, you'll be within walking distance of Forum Erzurum. You'll find features like free WiFi in public areas, free valet parking, and a free manager's reception.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free valet parking and extended parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and a bar/lounge
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • 14 minutes by foot from Forum Erzurum and a 3-minute drive from Erzurum Museum
  • Free ski shuttle service
For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Valet parking is free.

Smoking is allowed in designated areas at this 3.5-star Erzurum hotel.

The hotel hosts a free manager's reception daily.
The erzurum restoran - This restaurant serves breakfast, lunch, dinner, and light fare. Open 24 hours. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 5 metres
  • Free ski shuttle
  • Free extended parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • the erzurum restoran

Things to do

  • Ski lift privileges
  • Ski passes
  • Snow sports gear
  • TV in common areas

Family friendly

  • Baby bath
  • High chair
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,507 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Low-height bed
  • Low-height desk
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • Chef service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
Property Registration Number 19420
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at The Erzurum Hotel.

Property is also known as

The Erzurum Hotel Hotel
The Erzurum Hotel Erzurum
The Erzurum Hotel Hotel Erzurum

The Erzurum Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 148 out of 214 reviews
Rating 8 - Good. 49 out of 214 reviews
Rating 6 - Okay. 11 out of 214 reviews
Rating 4 - Poor. 1 out of 214 reviews
Rating 2 - Terrible. 5 out of 214 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Ru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel is awesome
Stayed 2 nights in Dec 2022
Verified review

8/10 Good

Basar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jan 2024
Verified review

6/10 Okay

Ali Reza Namadmalian

Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms were too cold when the surrounding was snowy Staff dont know English thus the communication was hard
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in Erzurum

Very warm rooms
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Haris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a great experience. Amazing breakfast and authentic Turkish hospitality. I would definitely love to come back and stay and recommend to others visiting Turkey. The hospitality of the staff especially Zeynep Sultan, Efendi Mitat and Efendi Firat was amazing.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

FARIBORZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and excellent location. Service is fantastic and Ms Zeinap and Mr Firat were very helpful. Extremely happy with our choice
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Atefeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying at this hotel and everything was as described on the hotels.com Very clean, spacious and nicely decorated room. Breakfast was superb and spoiled by the choices. Staffs were very polite and helpful. Definitely will be back again.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Farzad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so pleased to stay at the Erzurum Hotel. It was an astonishing experience. I liked the quietness of the surroundings, cleanness and the friendliness of the staff. Looking forward to give a second visit.
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our this is our third stay here. We love the value and cleanliness of this property. Great breakfast buffet. Staff is friendly and make you feel at home. The rooms are spacious and well decorated. They need to put safes in the rooms.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay in Erzurum

Hotel is new and rooms are big and comfortable. Beds are also very comfortable and large. Staff is kind and speak english (it doesn't happen often in Turkey out of turistic places). Breakfast offers a full range of food and drinks of good quality. It is located out of the city center, so it is more quiet and no problems for the parking
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Erdem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is quite nice. Bathrooms could be improved! Other than that everything else was nice.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Zeshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place and quit. Great breakfast

Bed was fine. Clean room. Big room. Big bathroom. Great and quiet area. Free parking in front of hotel. 5 min away from the city by car.
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Hakan

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was very dirty, staff and owner was rude and very unprofessional, never stay there again
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

erkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, large rooms, delicious buffet, helpful and well trained staff. Hotel is so nicely decorated like design hotel. Hotel is very convenient for winter sports. It is only 2 minutes away of Palandoken Ski center. Free shuttle to lift station. I never wait more than 3-5 minutes for shuttle. I stayed 8 nights. I strongly recommend. I will come next year again.
Stayed 8 nights in Jan 2023
Verified review

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it here so much that we stayed an extra night. The checkin was fast and efficient, the rooms were spacious and clean, the bed was large and comfortable, the breakfast was very complete and delicious with local flavors like the Erzurum green cheese. The decor was cosy and modern at the same time. The location is only a 2 minute drive from the ski center. The views are also spectacular (specially at night). My two gripes were that they did not have an in-room safe and the internet password was your passport number (birthdate or another number would be easier to remember). I want to single out the kitchen staff who was so kind and shared their recipe for Suzme and fermented cabbage with me❤️
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities
This is a new build. There are no obsolete items. The building architecture is nice, but it is not made of luxury materials. I was very satisfied with the cleaning. The staff of the hotel was positive, I was satisfied with the food. There was a minibar in our room but it was empty. There was no safe box in the room. Overall I was satisfied.
Stayed 1 night in Jun 2023
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of two elevators is not working and you must waiting 20 min.((
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Hossein

Disliked: Staff & service, property conditions & facilities, room comfort

Dont recommend

I booked my room online few hours in advanced and paid with my visa card and got the confirmation . When I arrived there , the so called manager made me wait and argued with me for almost 2 hours , saying we dont have the room that I booked , he made us waiting with my 1 year old son , we were very tired and i was about calling the police. Very weak management , do not recommend at all.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Yigit

Liked: Cleanliness, staff & service, property conditions & facilities
Tüm hizmetler çok güzel ve keyifliydi.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

yasin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fiyat performans oteli kahvaltısı çok iyi
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Semih

Liked: Cleanliness, staff & service, property conditions & facilities
Personeli, temizliği, konumu, kahvaltısı, her şeyiyle dört dörtlük bir otel.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

HasanSafa

Liked: Cleanliness, staff & service, property conditions & facilities
Harikaydı
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

TANER

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rahat odalar, çok iyi kahvaltı, lezzetli akşammyemeği, ücretsiz akşam çorbası, kekler, çay, kahve 16.30 da .palandökene istediğiniz saat te transfer. Akşam beşe kadar. Çok memnun kaldım, Teşekkür ederim
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Hüseyin Berkin

Liked: Cleanliness, staff & service, amenities
Evet
Stayed 2 nights in Feb 2026