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Hotel Riu Palace Aquarelle - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Aquarelle - All Inclusive

Water park
Reception hall
Poolside bar
Aerial view
5 bars/lounges, 2 swim-up bars

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pool
  • All-inclusive
  • 24/7 front desk
  • Breakfast included

Explore the area

View in a map
Falmouth, Falmouth, JMCTY05
  • Martha Brae River
    ‪16 min walk‬
  • Jamaica Swamp Safari Village
  • Luminous Lagoon
    ‪6 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪37 min drive‬

Room options

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | U)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (Superior | U)

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, 2 Bedrooms, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)
  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Family Room, 2 Bedrooms (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (C)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (U)

8.8 out of 10
Excellent
(66 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(126 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (U)

9.6 out of 10
Exceptional
(7 reviews)
  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (E)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Oceanfront (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (U)

9.4 out of 10
Exceptional
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Sea side - E)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (Sea side - E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | C)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (Superior | C)

  • 35 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (Swim-Up | 18+ | B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, 2 Bedrooms (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Ocean View (U)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (Swim-Up | 18+ | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (Swim-Up | 18+ | U)

9.2 out of 10
Wonderful
(5 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-CA)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (Swim-Up | 18+ | U)

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Connecting Rooms, Ocean View (C)

  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (Swim-Up, +18 Years Old, (L)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (Swim-Up, +18 Years Old, (L)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (L)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (L)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (L)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (C)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (C)

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (U)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (L)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, 2 Bedrooms, Partial Ocean View (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (C)

8.8 out of 10
Excellent
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (C)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (C)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (L)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, 2 Bedrooms, Ocean View (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (Swim-Up | 18+ | C)

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (C)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About this property

Hotel Riu Palace Aquarelle - All Inclusive

Family-friendly beachfront location with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Aquarelle - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Hotel Riu Palace Aquarelle - All Inclusive offers 753 air-conditioned accommodations with minibars and safes. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Falmouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.
Renova has 1 treatment room. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Riu Palace Aquarelle - All Inclusive. During your stay, you're just a quick walk from Water Square. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 5 restaurants, a coffee shop, 2 swim-up bars, and 5 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Treat yourself to massages at Renova
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Water Square and a 2-minute drive from Martha Brae River
Hotel Riu Palace Aquarelle - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Aquarelle - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 5 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A children's pool, spa services, and barbecue grills are also featured at the family-friendly Hotel Riu Palace Aquarelle - All Inclusive. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Falmouth hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
White Bay - This family restaurant serves breakfast, lunch, and dinner.
Krystal - This restaurant serves dinner only. Open daily.
Napoli - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Kyoto - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Steakhouse - This steakhouse serves dinner only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Krystal
  • Kyoto
  • Napoli
  • Steakhouse
  • White Bay

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free water park
  • Full-service spa
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • No lift

More

  • 1 building
  • 13 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Aquarelle - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Aquarelle
Hotel Riu Palace Aquarelle
Riu Aquarelle All Inclusive
Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle - All Inclusive Hotel
Hotel Riu Palace Aquarelle - All Inclusive Falmouth
Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Hotel Riu Palace Aquarelle - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1099 out of 1819 reviews
Rating 8 - Good. 419 out of 1819 reviews
Rating 6 - Okay. 171 out of 1819 reviews
Rating 4 - Poor. 52 out of 1819 reviews
Rating 2 - Terrible. 78 out of 1819 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karla P

Liked: Cleanliness, staff & service, property conditions & facilities
Property was overall nice. However there is nothing around the resort to visit like shopping or dining. There is night life for adults neither
Stayed 5 nights in Jun 2025

8/10 Good

Virginia

Travelled with family and small children, Travelled with group
I love mostly everything, however, there are some areas I must mention, a lot of wait staff was unprofessional and unpleasant. Mainly the women. The food was good, but never hot, it was alway lukewarm to cold, in fact my daughter had an egg roll or shrimp roll that was still frozen in the center. Lastly, the air conditioning in the rooms, elevators, were working poorly. Other than that my family (32) of us had a awesome time, I’m sure we’ll visit one of your resorts again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Mar 2025

10/10 Excellent

Samantha lashay

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
the property was very clean, very friendly and helpful staff!
Stayed 5 nights in Jun 2025

10/10 Excellent

Tenille

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. No complaints here.
Stayed 4 nights in Jun 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Natascha

Stayed 4 nights in Jun 2025

10/10 Excellent

Giorgia

Stayed 4 nights in Jun 2025

10/10 Excellent

Justina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful time. The property was amazing the staff was top tier. The room was great we had a partial ocean view that was outstanding. The entertainment was spectacular. So much to do on the resort. Overall this is a 10 out of 10 for me.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Zaida

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Jun 2025

10/10 Excellent

Lamieh sandford

Stayed 3 nights in Jun 2025

8/10 Good

Alexis Lynn

Stayed 4 nights in Jun 2025

10/10 Excellent

Jeffrey

Stayed 4 nights in May 2025

10/10 Excellent

Danori

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff and good entertainment
Stayed 4 nights in Jun 2025

8/10 Good

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful all inclusive! The Spa was perfect!
Stayed 4 nights in Jun 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, property was clean and food was good
Stayed 4 nights in May 2025

10/10 Excellent

Venus

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Every staff in every department displayed the most impressive customer service! The food was amazing! I stayed at quite a few hotels and this one is the best! Thank you the awesome experience!
Stayed 4 nights in May 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about this property, the staff the food the scenery the entertainment and the room.
Stayed 4 nights in May 2025

2/10 Terrible

Jevon

Disliked: Staff & service, property conditions & facilities
I am writing to share my experience during my recent stay at your resort. While I ultimately enjoyed my time there, I feel it is important to highlight some of the issues I encountered upon arrival, in the hope that this feedback will help improve the guest experience going forward. When I arrived at the property, I was informed that my room had not been properly booked, which came as a complete surprise. I was left waiting for hours while the front desk tried to sort out the confusion. To make matters worse, I was told that the resort was overbooked and that my stay was not included in the system. As a result, I was asked to pay for an upgraded room—despite already having made arrangements prior to my arrival. This was incredibly disappointing and unprofessional, especially after a long journey. It’s frustrating to feel as though I was being held responsible for an error that clearly occurred on your end. I expected a smoother check-in process, and a solution that didn’t involve me being pressured to pay more due to your overbooking. Thankfully, once the situation was resolved, the remainder of my stay went smoothly. The staff was friendly, the amenities were enjoyable, and the resort itself is beautiful. However, the rocky start did impact the overall experience. I hope this feedback is taken constructively, and that steps are taken to prevent similar issues for future guests. Moreover, I was promised hotel transfers and that also wasn't done.
Stayed 3 nights in Jun 2025

10/10 Excellent

Devehana

Stayed 4 nights in May 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a wonderful time. It was very clean and the staff was very friendly. Food was good and the entertainment was exceptional. Our room had terrible water pressure which required a long shower to remove all of the soap. We were also disappointed in the lady that set up an excursion for our group. She said it would take about 35 minutes to get to our destination when in reality it was almost 2 hours. We talked to her afterwards to make sure she gives out the right information to other guests.
Stayed 4 nights in Jun 2025

10/10 Excellent

Latoya Sharonda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My hotel stay was grand! The food, entertainment and cleanliness was excellent!
Stayed 5 nights in Jun 2025

8/10 Good

Keyana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and beach was beautiful. The food was not great. The Jamaican dishes were good. All the other food was terrible. The Italian restaurant food was terrible. They kept servi g kidneys instead of beef liver. Only served oxtail once. No lobster due to the season. Wings were tiny in the bar and the burgers were processed meat.
Stayed 5 nights in May 2025