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Palais Shazam & Spa

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Photo gallery for Palais Shazam & Spa

Front of property – evening/night
Royal Double Room, Pool View
In-room dining
In-room safe, blackout curtains, soundproofing, free WiFi
Outdoor dining

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
41 Derb Bel Mouaz, Talaa Kabira, Medina de Fez, Fes, Fès-Meknès, 30000
  • Place, Blue Gate
    ‪5 min walk‬
  • Place, Place Bou Jeloud
    ‪8 min walk‬
  • Place, Zaouia Sidi Ahmed Tijani
    ‪11 min walk‬
  • Airport, Fes (FEZ-Saiss)
    ‪31 min drive‬

Room options

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Quadruple Room, Mountain View

Family Quadruple Room, Mountain View

Family Quadruple Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Mountain View

Standard Double Room, Mountain View

Standard Double Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Romantic Double Room, Pool View

In-room safe, blackout curtains, soundproofing, free WiFi

Romantic Double Room, Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Royal Double Room, Pool View

Royal Double Room, Pool View

Royal Double Room, Pool View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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The price is €45
includes taxes & fees
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About this property

Palais Shazam & Spa

Along with a full-service spa, this riad has an outdoor pool and a restaurant. Free breakfast (local cuisine), free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite.
Palais Shazam & Spa offers 14 air-conditioned accommodations with laptop-compatible safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Housekeeping is offered daily and in-room massages can be requested.
Recreational amenities at the riad include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, Thai massages, facials, and body wraps. The spa is equipped with a steam room.

The spa is open daily. Children under 8 years old are not allowed in the spa without adult supervision.

During your stay at Palais Shazam & Spa, you're just a quick walk from Funduq Kaat Smen. Features include free breakfast, free WiFi in public areas, and a free manager's reception.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with body wraps, deep-tissue massages, or manicures and pedicures at the spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Funduq Kaat Smen and 12 minutes by foot from Zaouia Sidi Ahmed Tijani
  • Airport, train station, and ferry terminal shuttle service available for a fee
Palais Shazam & Spa offers its guests a full-service spa and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A rooftop terrace, barbecue grills, and tour/ticket assistance are also featured at Palais Shazam & Spa. An airport shuttle (available 24 hours), a ferry terminal shuttle, and a train station drop-off service are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this Fes riad.

Guests are served free local cuisine breakfast daily from 8:30 AM to 11:00 AM. The riad hosts a free manager's reception daily.
Palais Shazam & Spa has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MAD 40 per night)
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Ferry terminal shuttle (surcharge)
  • Secured, uncovered parking on site (MAD 40 per day)
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 8:30 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Private wine tours
  • Wine tours

Family friendly

  • Children's toys
  • High chair
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Dock
  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 AM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 34.10 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 200 per vehicle (one-way, maximum occupancy 4)
  • Uncovered self parking fee: MAD 40 per day (in/out privileges)
  • Nearby parking fee: MAD 40 per night (328 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Palais Shazam & Spa offers transfers from the ferry terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the riad before arrival using the contact information on the booking confirmation.

Palais Shazam & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 25 reviews
Rating 8 - Good. 9 out of 25 reviews
Rating 6 - Okay. 4 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

8.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great riad with perfect location

Great Riad. Very friendly staff, nice pool, perfect location, easy parking. Just like every riad a bit noisy and hard beds.
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Fabrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and privileged directly in the Medina close to the best places but feeling really like being outside of the small streets, very quiet, amazing terrace and well decorated with the swimming pool. The staff is professional, very nice, always available and the breakfast is very good like the rest of the meals.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Ginna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place... not so much hotels.com

The place was amazing but Hotels.com messed up my reservation and I wasn't able to stay there. We arrived late as our flight was delayed and the guy at the front was wonderful and very helpful, but our booking was not there and we had to find another place to stay.
Stayed 7 nights in Apr 2025
Verified

6/10 Okay

CHIYING Carol

Liked: Staff & service
The rooms we booked encountered water pipe issues and we needed to go to another Riad for the 3-day stay. In return, Palais Shazam Riad offered us free massage for each guest. But the condition for the hotel we finally stayed was a bit behind my expectations and needed some improvement and renovation.
Stayed 1 night in Sep 2025
Verified

8/10 Good

WEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The riad is in a very convenient location and walkable to everywhere. The staffs are nice and friendly. The breakfast was good. WiFi worked well. However the hot water is not enough for two people to take shower. You have to wait at least half hour.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Amuthavalli Shanthi

Liked: Cleanliness, amenities, property conditions & facilities
The property overlooked my booking and put me in another riad which had no tv, no restaurant and looked run down. They moved me back to the hotel the next day and were nice enough to throw in a free dinner and a massage.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Zakia

Liked: Cleanliness, amenities, property conditions & facilities
Pros: Nice riad. Beautiful courtyard. Hassan, Mohammed & team were exceptional. Their service is better than 5 star hotels. Food is great at the riad. Location is in the middle of the Medina but the front entrance leads to the parking lot which is easy for pickup & drop off. Completely safe to walk around in evening. Would return to the riad if I go back to Fes. Cons: Rooms could use a little upgrade. Toiletries were not labeled so, its hard to tell which is the hand soap.
Stayed 4 nights in Jun 2025
Verified

6/10 Okay

Ignacio

Liked: Cleanliness, staff & service, amenities
Lo mejor el personal y la comida. Pero estuvimos tres días antes intentando contactar sin respuesta, y al llegar nos ubican en otro hotel por humedades. Falta de mantenimiento, iluminación en habitaciones, problemas de agua caliente. Muy mejorable todo, a excepción de la amabilidad y atención de todo el personal, así como una comida y desayuno exquisitos
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ilse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wat een plaatje Midden in de medina ligt deze accomedatie verstopt. Vanuit de drukke medina stap je binnen in eem oase van rust. Superleuk personeel Lekker ontbijtje .Aanrader
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour fantastique, merci Hassan!
Stayed 7 nights in Apr 2025
Verified

2/10 Terrible

ALEX

Disliked: Property conditions & facilities, room comfort

Réclamation

Notre expérience est très décevante. Nous sommes arrivés le soir à l’hôtel. Notre chambre avait été déjà louée! Le Personnel nous a affirmé que nous avions pas de réservation et qu’il ne faut surtout pas passer par Hotels.com. Nous avons alors présenté la réservation imprimée. Ils nous ont dirigés vers un hôtel bas de gamme ou le prix était beaucoup moins élevé (-50 %) Nous y sommes restés trois nuits avant de regagner notre hôtel (Shazam palace) Cette fois, nous avons eu une chambre presque enterré, la fenêtre était petite et haute,impossible d’aérer. De plus, en parlant avec d’autres clients, nous avons pu constater que ils avaient loué la même prestation beaucoup moins cher sur d’autres plates-formes. Nous avons dû contester pour avoir une chambre avec la vue sur la montagne comme prévu. Tout ceci nous a causé énormément de préjudice, et nous souhaitons un remboursement ou un geste commercial de votre part.
Stayed 7 nights in Apr 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Divino

El personal muy amable y simpaticos. Excelentes personas. Hermoso lugar, paradisiaco e inmejorable ubicacion. Lástima el primer dia que llegamos, habiendo contratado habitacion de lujo, con una excusa, se nos trasladó a otro riad a 50 mts de muuuuyyy inferior calidad, escalera de 3 pisos, pidiendonos las disculpas y compensandonos con la cena y el no cobro de impuestos de esa noche. Ese otro riad, no había TV y tampoco internet. Muy deteriorado y con humedad y colchon viejo e incomodo.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel accueillant. A notre arrivée, le logement ne correspondait pas à celui loué. Nous avons dû négocier à 2 reprises car les autres chambres proposées ne correspondaient toujours pas à la location faite. Super expérience pour le Hammam du Palais Shazam!!!!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

nelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palais Shazam exceptionnel

Séjour très agréable avec un personnel à l écoute très sympathique et avec le souci fe nous servir au mieux. À recommander sans aucune hésitation
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

lidia

Liked: Staff & service
Toda la equipo de personal es mui amable, la comida mui buena y el mejor local para escuchar buena música en Fes
Stayed 1 night in Nov 2024
Verified

8/10 Good

Adrien

Liked: Staff & service

Séjour en famille à Fès

Séjour en famille à Fès. Tres beau riad caché au milieu de la médina. Accueil excellent avec le thé. Petit déjeuner copieux et varié et les repas était tres gouteux. Il manque au riad un petit raffraichissement. Notre chambre qui devait etre une chambre triple n'était qu'une double, chambre jamais aérée...dommage.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un petit coin de paradis

Fantastique, un accueil chaleureux avec thé gateaux plan de la médina et des explications. Une fontaine a eau filtré en libre service. Un petit dejeuner au bord de la piscine. Une entrée directement par le parking sécurité. Calme un vraie havre de paix on a adoré.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Meonet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

ahmad

Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Djamila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien être, confort et sérénité.

Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Jean-Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024