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HC Helena

2.0 star property

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Photo gallery for HC Helena

A balcony with potted plants, a view of the countryside, and a building with a distinctive roof.
Property video
32-inch Smart TV with cable channels, Netflix, streaming services
32-inch Smart TV with cable channels, Netflix, streaming services
Family House, Multiple Bedrooms, Kitchen, Mountain View | Private kitchen

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Housekeeping

Explore the area

View in a map
Calle 8, 9-44, Filandia, Quindío, 634001
  • Place, Bejuco to Basket Interpretation Center
    ‪3 min walk‬
  • Place, Street Stuck in Time
    ‪3 min walk‬
  • Place, Mirador Colina Iluminada
    ‪9 min drive‬
  • Airport, Pereira (PEI-Matecaña Intl.)
    ‪56 min drive‬

Room options

View all photos for Economy Room, 1 Double Bed, Private Bathroom

A bedroom with a bed, a wardrobe, a television, and a window with blinds.

Economy Room, 1 Double Bed, Private Bathroom

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Balcony

A bedroom with a bed, two hanging lamps, a door, and a view of the outside.

Standard Room, 1 Double Bed, Balcony

  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Economy Room, Multiple Beds, Ensuite

Hypo-allergenic bedding, pillow-top beds, iron/ironing board, free WiFi

Economy Room, Multiple Beds, Ensuite

  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Private Bathroom

A bedroom with a bed, nightstands, a wooden headboard, and two wall-mounted lamps.

Standard Room, 1 Double Bed, Private Bathroom

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds, Balcony

Hypo-allergenic bedding, pillow-top beds, iron/ironing board, free WiFi

Standard Room, Multiple Beds, Balcony

  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Family Room, No Windows

Hypo-allergenic bedding, pillow-top beds, iron/ironing board, free WiFi

Family Room, No Windows

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Family House, Multiple Bedrooms, Kitchen, Mountain View

Family House, Multiple Bedrooms, Kitchen, Mountain View

Family House, Multiple Bedrooms, Kitchen, Mountain View

  • Mountain view
  • 120 sq m
  • 7 bedrooms
  • Sleeps 19
  • 7 Double Beds, 1 Large Single Bed, 2 Single Bunk Beds and 1 Single Bed
  • Free Wi-Fi

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About this property

HC Helena

This smoke-free hotel features free WiFi in public areas. Change of towels is available on request.
HC Helena offers 8 accommodations with portable fans. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels and Netflix.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at HC Helena, you're just a quick walk from Immaculate Conception Parish of Filandia. Free WiFi in public areas, a roundtrip airport shuttle (surcharge), and a shopping shuttle (surcharge) are available.
  • Free WiFi (speed: 50+ Mbps)
  • Steps from Immaculate Conception Parish of Filandia and Street Stuck in Time
  • Airport, theme park, and shopping center shuttle service available for a fee
  • Cats and dogs welcome for free
HC Helena offers its guests local meal delivery service. WiFi is free in public spaces. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee.

This Colonial Filandia hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 6:00 PM to 8:00 PM; COP 15,000 per night; reservations required
  • Street parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily) (for a fee)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 2021
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer (on request)
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Meal delivery service
  • Restaurant dining guides

More

  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Late check-in fee: COP 25000 for check-in between 11:00 PM and 7:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 180000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: COP 180000 (one-way), (up to 18 years old)
  • Nearby parking fee: COP 15000 per night (328 ft away; open 6:00 PM to 8:00 PM)
  • Late check-in fee: COP 25000 for check-in between 11:00 PM and 7:00 AM
  • Housekeeping fee: COP 20000 per night; may vary based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
HC Helena offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 187850

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

HC Helena Hotel
Hotel Casa Helena
HC Helena Filandia
HC Helena Hotel Filandia

HC Helena Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 7 out of 10 reviews
Rating 8 - Good. 2 out of 10 reviews
Rating 6 - Okay. 1 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 0 out of 10 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

MIchael

Liked: Cleanliness, amenities
Everything Location View Staff Cleanliness
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Ruddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Franchement, il m'a donné pleins de conseils pour les restaurants, le parking, le fonctionnement de l'hôtel à partir de 22 heures etc etc Simple mais très efficace comme structure
Stayed 1 night in Jan 2026
Verified

8/10 Good

ESPER

Liked: Cleanliness, staff & service, amenities
La limpieza
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Ancizar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Luis Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable, cerca a todo
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Stephane

Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Félix R

Stayed 1 night in Oct 2024