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Hotel Felsenhof

4.0 star property

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Photo gallery for Hotel Felsenhof

Exterior
Restaurant
Restaurant
Double Room (Hygge)
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Kreuzmoosstra¯e 88, Flachau, Salzburg, 5542
  • Place, Reitecksee
    ‪5 min walk‬
  • Place, Snow Space Salzburg
    ‪14 min walk‬
  • Place, Achter Jet Ski Lift
    ‪4 min drive‬

Room options

View all photos for Double Room (Hygge)

Double Room (Hygge)

Double Room (Hygge)

  • Mountain view
  • 20 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Single Room

Single Room

Single Room

  • Mountain view
  • 16 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Apartment, Balcony, Annex Building (Apartment 1 - Haus Antonia)

Family Apartment, Balcony, Annex Building (Apartment 1 - Haus Antonia)

Family Apartment, Balcony, Annex Building (Apartment 1 - Haus Antonia)

  • Mountain view
  • 45 sq m
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Family Apartment (Blømster)

Family Apartment (Blømster) | Living area

Family Apartment (Blømster)

  • Mountain view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Family Apartment, Balcony, Annex Building (Apartment 2 - Haus Antonia)

Family Apartment, Balcony, Annex Building (Apartment 2 - Haus Antonia)

Family Apartment, Balcony, Annex Building (Apartment 2 - Haus Antonia)

  • Mountain view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

View all photos for Family Room (Blømster)

Family Room (Blømster) | Room amenity

Family Room (Blømster)

  • Mountain view
  • 35 sq m
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Family Apartment, Annex Building (Theresia I - Haus Theresia)

Family Apartment, Annex Building (Theresia I - Haus Theresia)

Family Apartment, Annex Building (Theresia I - Haus Theresia)

  • Mountain view
  • 45 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Bunk Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, Balcony (Grießenkar)

Apartment, Balcony (Grießenkar)

Apartment, Balcony (Grießenkar)

  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Family Apartment, Annex Building (Theresia II - Haus Theresia)

Family Apartment, Annex Building (Theresia II - Haus Theresia)

Family Apartment, Annex Building (Theresia II - Haus Theresia)

  • Mountain view
  • 67 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Single Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, Balcony (Mosermandl)

Apartment, Balcony (Mosermandl)

Apartment, Balcony (Mosermandl)

  • Mountain view
  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Gallery Room (Dachstein)

Gallery Room (Dachstein)

Gallery Room (Dachstein)

  • Mountain view
  • 45 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room (Dachstein)

Premium bedding, minibar, in-room safe, free cots/infant beds

Double Room (Dachstein)

  • Mountain view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite (Dachstein)

Family Suite (Dachstein)

Family Suite (Dachstein)

  • Mountain view
  • 45 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

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About this property

Hotel Felsenhof

Jump on the free ski shuttle for a day on the slopes before returning to Hotel Felsenhof for a meal at the restaurant or a drink at the bar/lounge. Additional amenities include an indoor pool and a full-service spa.
Hotel Felsenhof offers 52 accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, complimentary toiletries, hair dryers, and children's robes. This Flachau hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is open daily.
During your stay at Hotel Felsenhof, you're just a quick walk from Reitecksee. Enjoy features like free breakfast, free WiFi in public areas, and a free ski shuttle.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Indulge with Ayurvedic treatments, massages, or body treatments at the spa
  • Services include free babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • 13 minutes by foot from Snow Space Salzburg and a 2-minute drive from Amade Spa
  • Free ski shuttle service
  • Dogs welcome for a fee (restrictions apply)
Hotel Felsenhof is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

After a day on the slopes, enjoy treatments at the full-service spa and swims in the indoor and outdoor swimming pools. Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. Hotel Felsenhof helps provide the perfect ski vacation with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a complimentary children's club, and a sauna.

This 4-star Flachau hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Hotel Felsenhof has a restaurant on site.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free ski shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Rock climbing
  • Ropes course
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby monitor
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Trampoline

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 30 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.05 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 30 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 7:30 AM - 9 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:30 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Felsenhof
Felsenhof Flachau
Felsenhof Hotel
Felsenhof Hotel Flachau
Hotel Felsenhof Flachau
Hotel Felsenhof
Hotel Felsenhof Hotel
Hotel Felsenhof Flachau
Hotel Felsenhof Hotel Flachau

Hotel Felsenhof Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 31 reviews
Rating 8 - Good. 16 out of 31 reviews
Rating 6 - Okay. 0 out of 31 reviews
Rating 4 - Poor. 2 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

4.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

ELI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but did not love the food

Beautiful and clean modern hotel. Activities for small children. We arrived on the weekend so there were no workshops for the kids. The food was not to our taste.Maby because we are not from Germany. Very expensive
Stayed 2 nights in Apr 2025
Verified

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service

Flies all over the food. Disgusting.

There were flies everywhere. All over the lobby, the kids play area, the dining area, and the food bar. Completely unsanitary. If I knew how to make a complaint to the Austrian Health Ministry I would. Excuses ranged from claiming not to notice, to blaming it on the season, to asserting the hotel had tried everything even though I never saw one fan, barrier, or other attempt to protect the food. We paid a lot of money to stay at this all-inclusive hotel and had to choose carefully what we ate, and still felt disgusted. The amount of flies was similar to what I see in third world countries. Embarrassing and unsanitary. The staff was also not knowledgeable. The man at reception told us our room was most easily accessed by the main elevator. After searching every floor, it turns out our room was in a completely different building. The same man, when asked about pony rides for my daughter, gave us the information for the partner property that had animals to interact with and ponies to ride. He failed to mention pony rides were not available that day. Probably a piece of information we could have used. I understand language barriers, and this was not that. We will not return here.
Flies all over uncovered meats and cheeses
Flies near the desserts
Flies on plates
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket trevlig vistelse i ett bra hotell med fantastisk service och mat.
Stayed 7 nights in Feb 2020
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint familiehotel til skiferien

Fint familiehotel der ligger godt i forhold til skiområdet i Flachau. Meget serviceminded reception som er behjælpelig med det meste. Flot værelse med rummelighed og gode faciliteter. Dejlig mad i restauranten som er veltilberedt - dog kunne serviceniveauet i restauranten forbedres, da tjenerne har meget travlt og det bliver desværre upersonligt.
Stayed 7 nights in Feb 2020
Verified

8/10 Good

Carsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt ophold på pæne og rummelige værelser og dejlig restaurant. Godt udgangspunkt for skiferien.
Stayed 3 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Das Zimmer war für uns 3 Damen ein warer Alptraum, ein grindiges, altes Badezimmer mit 1 miniwaschbecken und Mini Badewanne, altes WC, einfach pfui. Und für sowas Knöpfen die einem 730 Euro ab für 2 Nächte. Wir sind sowas von enttäuscht. Nie wieder
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Claus

Liked: Cleanliness, staff & service, property conditions & facilities

Fint familihotel

Fint familie hotel med god beliggenhed lige ved A10. Sengene kunne dog godt bruge en opgradering.
Stayed 3 nights in Jul 2019
Verified

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kanon!

Jättefint hotell med kanonmat. Buss går utanför hotellet till skidbacken och tar fem minuter.
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Sauna war zu offen, zu viel Einsicht in Dusche und Sauna.
Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helt tilfreds

Super godt hotel. Dejlig mad og meget god betjening.
Stayed 4 nights in Feb 2019
Verified

8/10 Good

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super lækkert ski og spa hotel

Super lækkert ski og spa hotel til den perfekte ferie med god og varieret mad. Stor morgenbuffet.
Stayed 7 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skiurlaub in Familie

Tolles Hotel mit sehr gutem Service!
Stayed 7 nights in Feb 2019
Verified

8/10 Good

Kristine

Liked: Cleanliness, staff & service, room comfort

Familevenligt, rent og super idyllisk beliggenhed

Skønt ophold - tæt på mange gode familie aktiviteter som riverrafting og High-rope-klatring! Hotellet er rent og pænt. Maden er udemærket. Buffeten (morgen, aften og eftermiddag) er ikke så spændende og kunne trænge til lidt nytænkning og opgradering! Den serverede mad er klart bedre. Børnene var glade for at bade i poolen samt i den nærliggende badesø
Stayed 3 nights in Jul 2018
Verified

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Klasse Hotel mit vielen Angeboten für Kinder

Klasse für einen Winterurlaub mit Kindern. Kleiner Hang direkt neben dem Hotel, Skigebiet Flachau nur 5 Minuten Fahrt entfernt, Bus-Service zum Rodeln. Kinderbetreuung haben wir nicht genutzt, aber mit Babylounge inkl. Küche, Kaufmannsladen, Bällebad etc., Indoor-Rutsche, kleiner Kletterwand, Tischtennis-Platte, Schwimmbad, Familiensauna, Kinder-Kino und ausleihbaren Spielen war genug geboten für unseren 3-jährigen. Top ist der Spielraum direkt neben dem Restaurant-Bereich - sobald unser Kleiner gegessen hatte war er verschwunden. Essen und Auswahl sind ebenfalls klasse, auch für Veganer ist etwas dabei und auf Unverträglichkeiten wird Rücksicht genommen.
Stayed 4 nights in Mar 2018
Verified

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rund um toller aufenthalt!
Verified

4/10 Poor

Verified traveller

Disliked: Room comfort
Apartment im Haus Theresia, Bad aus den 70igern und vergilbte Vorhänge. Keine 4 Sterne, Haupthaus wirkt moderner. Sehr kleiner Innenpool.
Stayed 3 nights in Feb 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Essen und Personal top. Das Zimmer im Nebengebäude leider extrem hellhörig.
Stayed 1 night in Oct 2017
Verified

8/10 Good

Line Frei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pæn og stor lejlighed. God morgenmad. Aftensmadsbuffet var lidt kedelig.
Stayed 1 night in Jul 2017
Verified

10/10 Excellent

Steen Jelstrup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super familieferie med høj komfort

Familieskiferie med høj komfort - så vælg Felsenhof. Dejligt stort værelse med separate rum - rengøring upåklagelig. Dejlig restaurant med venligt personale og god mad - vi havde 1/2 pension. Eftermiddags kaffe m. kage - skønt efter dag på ski. Mange børn og støj i pool, men sådan er det - fred til de voksne i wellness område. Dejlig ferie for alle - fire personer, heriblandt to teenagere på 14 og 19.
Verified

8/10 Good

tilbys57

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel familial

Familial, accueillant, très bonnes prestations, spa de qualité, casier à skis chauffant, arrêt de bus au pied de l'hôtel, personnel très sympa et serviable, chambre spacieuse avec vue sur la montagne Seul bémol: Quartier residenciel sans commerces ni bars et un peu loin de la station : Obligation de prendre le bus ou la voiture
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family friendly, great breakfast and great staff!

Great for skiing, the bus stop is right in front of hotel. Can recommend family apartments but rooms also great. Kids loved the playroom. Separate pool and spa for kids where they could play without disturbing those wanting to relax. Excellent breakfast! Dinner always good with plenty on the salad bar and good variability on the menu.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt udgangspunkt for aktiv sommerferie m. børn

Rent, pænt og anbefalelsesværdigt. Et skønt hotel, der var det perfekte udgangspunkt for en aktiv sommerferie med børn. God beliggenhed med badesø lige ved siden af og bjergene i baggrunden. Noémi og de andre i restauranten sørger for god mad (4 retter + børnebuffet) og behagelig stemning. Vi havde ikke planer om at bruge Kids Club, men tilbuddene var så gode at børnene valgte en formiddag til hest og en børne-wellness formiddag.
Verified

8/10 Good

Stijn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heel goed

Prijs/kwaliteit dik OK
Verified

8/10 Good

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Verified

8/10 Good

Juraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019