2/10 Terrible
Kerstyn
Travelled with partner
25 Sept 2025
This property comes with extremely high ratings. I had booked it specifically because of its location, high ratings, and kitchen with washer/dryer. The suite we were given for our week long stay was not at all the clean and bright suite pictured. The bathroom had a HORRIBLE sewer smell. The property is bandaiding the problem by using an automated air freshener (ironically it was out during our stay) and an air purifier (which did not help). The noise level at all hours of the day and night was also unreal. This is an older building and there were gaps in the windows when shut that could be seen through. They did next to nothing for sound control. What did save us was the a/c units which had a powerful fan option. That helped to stop block out the conversations we could hear 5 floors up from the street. Our fifth night, both a/c units stopped working. The hotel was fully booked so we were SOL. Normally we would sleep with the windows open in this situation, but given the noise, you can understand why we did not. There was a plug in fan which we used, but it was an extremely warm sleep. Maintenance never came to check either issue in the suite. We were able to move for our last night to a suite at the back of the property. It was extremely quiet and did not have a fan or bathroom air freshener telling me we got a lemon of a unit at first. We were refunded a very small portion and I have never heard back from the company regarding my concerns. I’d never stay with this chain.
Kerstyn
Stayed 6 nights in Aug 2025






















