Boutique Hotel Hugo

1.0 star property

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Room options

View all photos for Comfort Triple Room, Allergy Friendly (Stair Access Only)

Comfort Triple Room, Allergy Friendly (Stair Access Only)

Comfort Triple Room, Allergy Friendly (Stair Access Only)

9.6 out of 10
Exceptional
(15 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Comfort Double Room, 1 King Bed, Allergy Friendly (Stair Access Only)

Comfort Double Room, 1 King Bed, Allergy Friendly (Stair Access Only)

Comfort Double Room, 1 King Bed, Allergy Friendly (Stair Access Only)

9.4 out of 10
Exceptional
(13 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Single Room, Allergy Friendly (Stair Access Only)

Comfort Single Room, Allergy Friendly (Stair Access Only)

Comfort Single Room, Allergy Friendly (Stair Access Only)

9.0 out of 10
Wonderful
(6 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

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About this property

Boutique Hotel Hugo

Hotel in Florence, a short walk to Gallery of the Academy of Florence
Valet parking, concierge services, and free WiFi in public areas are available at this smoke-free hotel. Other amenities include multilingual staff assistance.
Boutique Hotel Hugo offers 10 accommodations with minibars and bathrobes. Memory foam beds feature down comforters and premium bedding. 49-inch LCD televisions come with satellite channels.

Bathrooms include showers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Our customers tell us they can't get enough of the helpful staff at Boutique Hotel Hugo. During your stay, you're just a quick walk from Gallery of the Academy of Florence. Enjoy features like free WiFi in public areas, plus concierge services and valet parking (surcharge).
  • Free WiFi
  • Valet parking available for a fee
  • Services include a concierge and luggage storage
  • Just a 5-minute walk from Gallery of the Academy of Florence and 11 minutes by foot from Cathedral of Santa Maria del Fiore
Boutique Hotel Hugo offers its guests multilingual staff and concierge services. Public spaces have free WiFi. Parking is available for a fee.

This Florence hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 15 per day); discounts available
  • Secured, covered valet parking on site (EUR 30 per day)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch LCD TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee for check-in between 7:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property is located on the 2nd floor, accessible only by stairs

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: EUR 30 per day
  • Nearby parking fee: EUR 15 per day (1312 ft away)
  • Late check-in fee for check-in between 7:00 PM and midnight
  • Crib (infant bed) fee: EUR 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number IT048017A1CENZPH6S
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Boutique Hotel Hugo Florence
Boutique Hugo Florence
Boutique Hugo
Boutique Hotel Hugo Hotel
Boutique Hotel Hugo Florence
Boutique Hotel Hugo Hotel Florence

Boutique Hotel Hugo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 235 out of 314 reviews
Rating 8 - Good. 68 out of 314 reviews
Rating 6 - Okay. 5 out of 314 reviews
Rating 4 - Poor. 5 out of 314 reviews
Rating 2 - Terrible. 1 out of 314 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is on the third floor, you will need to climb 6 flights. It wasn’t a problem for us, but it will be for those with health issues. There’s no elevator. This is the only negative point. The rest about this Boutique Hotel is only positive. I’m not sure why this hotel has only one star. I would easily give them at least three stars! Super clean, friendly staff, tasty breakfast, very quiet. I would definitely recommend if you prefer to stay away from the noisy, touristy streets of Florence. We walked from this hotel everywhere; so if you like walking, this place is perfect. Will stay there again!
Stayed 4 nights in Jul 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean room and delicious breakfast.
Stayed 3 nights in Jul 2025

10/10 Excellent

Liz

Stayed 2 nights in Jun 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the best, knowledgeable & helpful. We loved the breakfast. Close to transportation but located on a quiet street. Hope to visit again soon.
Stayed 6 nights in Jun 2025

10/10 Excellent

Elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel was fantastic! The staff were so kind and accommodating. The room was spotless and all of the toiletries were replaced daily and clean towels! The only thing missing was an elevator lol
Stayed 3 nights in Jun 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is helpful and the location is excellent.
Stayed 5 nights in Jun 2025

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice boutique hotel, in a quiet part of Florence, easy walking distance to the centre. Trams stops neaby to airport, train station or through the city.
Stayed 2 nights in Jun 2025

6/10 Okay

Danny

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff is very friendly and kind, however the hotel is, in my opinion, incredibly overpriced for what it offers. Three flights of stairs with our luggage was difficult. Rocco did help us with the bags on arrival, but our checkout was not during front desk working hours. There is no 24 hour front desk staff, which I thought was strange, and we needed assistance on our last night due to our taxi cancelling, and front desk had left for the day. The room is fine, nothing special. Good location. Breakfast was ok, but underwhelming compared to what I expected based on the reviews I had read. I think there are much better options in the area at the same price point.
Stayed 5 nights in May 2025

10/10 Excellent

Aaron

Stayed 4 nights in May 2025

10/10 Excellent

Mara, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Location was convenient and quiet. Hotel staff was absent most the time. The 4 flights stairs was a killer. And lighting in the stairwell was almost dangerous. Breakfast was great. Room and beds weee awesome and comfortable.
Stayed 3 nights in May 2025

10/10 Excellent

Gedrich

This property was perfect and the staff super helpful, I will definitely will recommend it to my friends.
Stayed 2 nights in May 2025

10/10 Excellent

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, excellent service staff and breakfast. Short walk to central area but out of the way enough to be quiet. Really enjoyed our stay.
Stayed 4 nights in May 2025

10/10 Excellent

christopher

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location! Staff was super friendly and helpful! Would definitely come back here!
Stayed 5 nights in Apr 2025

8/10 Good

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Cindy

Stayed 1 night in Apr 2025

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff. Great location.
Stayed 3 nights in Apr 2025

10/10 Excellent

Bradley

Stayed 1 night in Apr 2025

8/10 Good

Nathan

Stayed 1 night in Mar 2025

10/10 Excellent

lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Kind and helpful. The breakfast was amazing.
Stayed 2 nights in Nov 2024

10/10 Excellent

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay, great location near the historic centre and good quality breakfast options. Staff is super kind and helpful!
Stayed 2 nights in Oct 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained and very welcoming staff.
Stayed 6 nights in Oct 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Average, good location
Stayed 3 nights in Oct 2024

8/10 Good

Raeshel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was extremely clean! And staff was amazing!!! The breakfast was more than i had expected and was wonderful! Only two things to note. There is no room safe and you have to climb 55 steps to get to the rooms. Which isnt uncommon in Italy but be aware if you have trouble climbing and hauling suitcases.
Stayed 5 nights in Sep 2024

10/10 Excellent

Edna

Liked: Property conditions & facilities, room comfort
Very friendly and helpful staff, great breakfast. The stairs up to the reception are intense but very nice room.
Stayed 1 night in Sep 2024