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Grand Hotel Panama Firenze

3.0 star property

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Photo gallery for Grand Hotel Panama Firenze

Outdoor dining
Interior entrance
Front of property
Reception
View from property

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Bar
  • Room service

Explore the area

View in a map
Via XX Settembre, 80, Florence, FI, 50129
  • Place, Fortezza da Basso
    ‪7 min walk‬
  • Place, Central Market
    ‪11 min walk‬
  • Place, Piazza di Santa Maria Novella
    ‪16 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪10 min drive‬

Room options

View all photos for Business Single Room

Business Single Room

Business Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Room

Minibar, in-room safe, desk, blackout curtains

Classic Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

Minibar, in-room safe, desk, blackout curtains

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Romantic Double Room

Romantic Double Room

Romantic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Room

Classic Room

Classic Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Triple Room

Minibar, in-room safe, desk, blackout curtains

Family Triple Room

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Honeymoon Double Room

Honeymoon Double Room

Honeymoon Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room

Family Room

Family Room

  • Sleeps 6
  • 1 Double Bed and 3 Single Beds

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About this property

Grand Hotel Panama Firenze

Hotel with a bar, near Cathedral of Santa Maria del Fiore
Along with a bar/lounge, this smoke-free hotel has self parking and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-in, and express check-out are onsite.
Grand Hotel Panama Firenze offers 20 accommodations with minibars and safes. 26-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

During your stay at Grand Hotel Panama Firenze, you'll be within walking distance of Piazza di Santa Maria Novella. You'll find features like free WiFi in public areas, plus a bar and concierge services. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • 10 minutes by foot from Fortezza da Basso and a 3-minute drive from Piazza di Santa Maria Novella
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Grand Hotel Panama Firenze, you'll find a terrace, a vending machine, and multilingual staff. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Grand Hotel Panama Firenze also features tour/ticket assistance, a garden, and concierge services. Parking is available for a fee.

This 3-star Florence hotel is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 20 per day)
  • Limited on-site self parking

Food and drink

  • A bar/lounge

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 4 floors
  • Built in 1996
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in fee: EUR 25 for check-in after midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 5 per pet, per night
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 35.0 per night.
  • Cribs (infant beds) are available for EUR 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 25.00 per stay
  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 20 per day
  • Pet fee: EUR 5 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee: EUR 25 for check-in after midnight
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT048017A1Q7NP2S4L
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Panama Florence
Panama Florence
Hotel Panama Hotel
Hotel Panama Florence
Hotel Panama Hotel Florence

Grand Hotel Panama Firenze Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 204 out of 710 reviews
Rating 8 - Good. 310 out of 710 reviews
Rating 6 - Okay. 109 out of 710 reviews
Rating 4 - Poor. 45 out of 710 reviews
Rating 2 - Terrible. 42 out of 710 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff were nowhere to be seen at any point during my stay. There was no concierge service, no reception, no one to ask about anything or raise concerns with. If I’d known this I wouldn’t have booked this hotel! The room was only cleaned once, not daily. The aircon was on full blast with no controls and no way to turn it off and the hair drier didn’t work.
Stayed 3 nights in Sep 2025

2/10 Terrible

Alan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for six nights and only stayed for one. There was no Wi-Fi in the property or air conditioning. There was also a poor level of safety with the main doors being left unlocked all night as well as the safe not working. While in the room there was an overpowering smell of damp and after being moved rooms there was still damp. Both rooms contained damp growing on the interior walls. No staff were present for the majority of the time and when they were present there was nothing they could do. Keys were left in a basket at reception for anyone to be able to access. Paid for breakfast however, there was no facilities available. No refund was giving when requested and one of the other guests had to go purchase food for breakfast. The phone number that was left for emergencies would never get answered meaning if something had happened then no one would have been able to do anything. This hotel was an absolute joke.
Stayed 6 nights in Aug 2025

2/10 Terrible

Julia

Stayed 3 nights in Jul 2025

2/10 Terrible

Angelika

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don't stsy there!!! This was a horrible stay. We had an international flight and found out that the air conditioner didn't work and we found out the next day from staff that they have not been working for a while. Our room wasn't the only one. I was eaten up by mosquitos becaise we jad to sleep with our windows open. We had no water pressure in the morning and staff helped me to wash out my hair in other areas of the building. Staff at tge front drsk front desk is non existing but there is a phone number in case of an emergency. I called that number during the night and the person told me he would come in 10 min to liik at the air conditioner. When I called back 30 minutes later he said that this is the hotel in Rome. I had to use my xell phone to call be because the phone in our room had no cord tp ne plugged in. Many people left early leaving notes at the front desk that they had no water and aircondirioner. One of the workers quit thay day...said it was a horrible place to work, wasn't getting paid at times. I'm not surprised.
Stayed 2 nights in Jul 2025

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jul 2025

2/10 Terrible

Ruth

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is awful and not as advertised. It does not have: - Air conditioning - 24/7 reception - Bar - Room service It also fails to meet the basic requirements of a hotel that shouldn’t need to even be advertised: - there is no toilet seat on our toilet - the room is dirty - some lights don’t work - power outlets are faulty and coming off the wall, which is not safe - the safe is not attached to anything so if someone did break in they could just take the whole thing - furniture is broken in the room - there is no manager on sight and they don’t answer their phone Do not stay here!!!
Stayed 4 nights in Jun 2025

4/10 Poor

Maria

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The AC definitely was not working. It felt like it was 100 degrees in the room it was suffocating. That in itself made the stay very uncomfortable for us.
Stayed 1 night in Jun 2025

4/10 Poor

Freddy

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I had a very disappointing experience during my stay at this hotel. Their website clearly mentions that the rooms have air conditioning, but when I arrived, there was none. I called the main office to ask about it, and they told me the hotel does not have AC, even though it was 80 degrees outside. I was left miserably hot and uncomfortable the entire time. On top of that, the room had no fridge, so I could not keep any drinks or food cold. The room itself was small, old, and worn down. It did not match what was advertised online, and I would not stay here again.
Stayed 3 nights in May 2025

6/10 Okay

Jennifer

Stayed 1 night in May 2025

10/10 Excellent

Joseph, TUCSON

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propertys a little far from downtown historic area for walking but was excellent and easy to get cabs or Ubers.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to everything , very easy to get around. Staff is super friendly and knowledgeable.
Stayed 1 night in Apr 2025

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heater sounds like a train. Room was either freezing or super hot
Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bait-and-switch.

Working to obtain a refund. Our room felt wet and was attached to an outdoor space that was not usable as it was wet and the furniture was not clean. It was so humid we were concerned about mold. The room had wallpaper falling down. The heater was broken, there was barely any light and there was only one power receptacle within the room. The room pics didn’t match the booking and the Receptionist stated that was Hotels.com issue. Felt like a bait-and-switch situation. Opted to go to another hotel. Still trying to get a refund for the room booking and the city tax they collected at check in weeks later.
Stayed 13 nights in Jan 2025

2/10 Terrible

Nancy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting Hotel! At this property, we were given a room WITHOUT windows! (Misleading advertising). The toilet was inside the shower. Please read that again, the toilet was inside the shower!!! The room didn't have air conditioning, only heater. The wallpaper was coming off and it had yellow stains. The buttons of the elevator didn't work. So, good luck trying to get in the elevator. The entrance doors from the hotel, had a sign in Italian that read: "Authentic doors don't work, open with your hands." Just pathetic! It's illegal to rent a room without windows; so, I don't understand why this hotel it's here on Expedia. We refuse to spend any time in the room that they gave us. So, we spent about an hour searching for another accomodation in Florence in such a short notice. Hotel Panama refused to refund our money. So, we're now still fighting for it with our credit card company. Don't book in this hotel. It's dilapidated! Shame on Expedia for suggesting this hotel.
Stayed 3 nights in Jan 2025

2/10 Terrible

Stephen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled my hotel reservation when I was on a flight from America. They called me but did not leave a voice message after being awake 40 hours they did not even help me find another hotel. Staff was very rude and apologized, but gave me no reason for canceling my reservation after I booked a month ahead of time. I do not recommend this place for anybody they are not reliable avoid at all cost.
Stayed 3 nights in Jan 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
Everything was perfect! Just the last day they didn’t had hot water
Stayed 2 nights in Jan 2025

6/10 Okay

Vivan

Liked: Cleanliness
Disliked: Property conditions & facilities
No shower curtain or door , water spills everywhere
Stayed 1 night in Aug 2024

6/10 Okay

Joann

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was very stuffy. Air conditioning not good. Room had mold on wall and in shower.
Stayed 1 night in Oct 2024

10/10 Excellent

Norlando, South San Francisco

Stayed 2 nights in Sep 2024

4/10 Poor

Ellen

Stayed 2 nights in Sep 2024

8/10 Good

PAOLO

Stayed 3 nights in Sep 2024

8/10 Good

Itzel, San Diego

Stayed 3 nights in Aug 2024

6/10 Okay

Taj

Liked: Cleanliness, staff & service, amenities
This hotel is situated walking distance to some of the best spots Florence has to offer. Restaurants are nearby so you don’t have to rely on transportation. The only complaint that I have is that the wi-fi did not work on the upper level. I spoke with front desk and the manager about it and nothing was done about it. I thought a complimentary breakfast would have sufficed to compensate for the inconvenience but there was no remedy or offer to help mediate the issue. Overall, it’s a beautiful room that’s equipped with a bathtub and patio to smoke or catch a tan. Hopefully the wi-fi is better in the coming weeks
Stayed 3 nights in Aug 2024

4/10 Poor

FRANCIS

Disliked: Property conditions & facilities
Budget hotel, Tv no connection, Wi-Fi not working properly. No hot water early in morning.
Stayed 3 nights in Aug 2024

6/10 Okay

Valeria

Travelled with partner
Liked: Cleanliness, staff & service
The room only had one window on the ceiling and it was super small, no lighting and felt suffocating. The shower and the toilet occupied the same space. So water just fell everywhere. Not really close to any tourist spots. The room was clean enough and the staff was nice but overall not worth it for the price.
Stayed 2 nights in Aug 2024