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Hotel Real

3.0 star property

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Photo gallery for Hotel Real

Daily buffet breakfast (EUR 10 per person)
Minibar, in-room safe, soundproofing, iron/ironing board
Reception
Self-parking (surcharge) 5 per day
Lobby sitting area

Reviews

4.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Viale Luigi Gori 31, Florence, FI, 50127
  • Place, Museo Richard-Ginori della Manifattura di Doccia
    ‪6 min walk‬
  • Place, Cascine Park
    ‪11 min walk‬
  • Place, Arno River
    ‪15 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪11 min walk‬

Room options

View all photos for Single Room

Minibar, in-room safe, soundproofing, iron/ironing board

Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double Room (In Annex Building)

Minibar, in-room safe, soundproofing, iron/ironing board

Double Room (In Annex Building)

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Minibar, in-room safe, soundproofing, iron/ironing board

Twin Room

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Minibar, in-room safe, soundproofing, iron/ironing board

Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Minibar, in-room safe, soundproofing, iron/ironing board

Triple Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

Front of property
EURHOTEL
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
3.8 out of 5, Good, 126 reviews
EURHOTEL

About this property

Hotel Real

Hotel connected to a rail/subway station in Florence with a 24-hour front desk
Along with self parking, this hotel has concierge services and a 24-hour front desk. WiFi in public areas is free. Other amenities include tour/ticket assistance and a garden.
Hotel Real offers 55 accommodations with minibars and safes. Cable television is provided. Bathrooms include showers, bidets, and hair dryers.

This Florence hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

With your stay at Hotel Real , you'll be connected to a rail/subway station and within walking distance of Arno River. You'll find features like free WiFi in public areas, plus breakfast (surcharge) and concierge services.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Buffet breakfast served daily for a fee
  • Self parking and RV/bus/truck parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • 7 minutes by car from Piazza di Santa Maria Novella and 8 minutes from Piazza della Signoria
As a guest of Hotel Real , you'll find tour/ticket assistance, a garden, and concierge services. Public spaces have free WiFi. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Florence hotel.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Secured, uncovered parking on site (EUR 5 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 10 for adults and EUR 10 for children

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 21-inch TV with cable channels

Food and drink

  • Minibar

More

  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Uncovered self parking fee: EUR 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Real Firenze Florence
Hotel Real Florence
Real Florence
Hotel Real Firenze
Hotel Real
Hotel Real Hotel
Hotel Real Florence
Hotel Real Hotel Florence

Hotel Real Reviews

Reviews

4.8
Rating 10 - Excellent. 19 out of 257 reviews
Rating 8 - Good. 37 out of 257 reviews
Rating 6 - Okay. 54 out of 257 reviews
Rating 4 - Poor. 54 out of 257 reviews
Rating 2 - Terrible. 93 out of 257 reviews

5.2/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Nothing fancy, but decent place to spend the night before an early flight.
Stayed 1 night in Sep 2025

8/10 Good

Margaret

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place was extremely disappointing. No phones in rooms, key was tricky to use, and if there was a fire it would have been stressful to get out.no light blocking curtains, no bath mats, bathroom sink was plugged and nothing was done to fix it although we reported. It x2. Shower stall was disgusting and NO HOT WATER during our stay. The walls in our room looked like they slapped a coat of paint over mould stains and there were stains on the walls. There was no place to get coffee I could go on but you can get a sense of what it was like. Staff was great and helpful but I certainly wouldn’t recommend this place to anyone.
Stayed 3 nights in Sep 2025

2/10 Terrible

Raymund

I did not stay at this property because the minute we checked in it looked like a prison. I gave it a chance by waiting on the room and when we were presented the room, it did look like a prison cell , the bathroom was all funky and moldy. we had to scramble for a hotel room right away online and left in a hurry. This is a disaster Expedia you should never list this hotel because it is non-operating it is dirty it has mold and it is just dirty, repulsive hideous in the building is falling apart. I am gonna file a claim and it’s a good thing I got insurance for this reservation. l.
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Friendly staff amazing food
Stayed 1 night in Jun 2025

10/10 Excellent

Elie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Olga

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty beds and bathroom, toilet is broken and no hot water after 11 PM
Stayed 1 night in Aug 2025

6/10 Okay

Corbin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

TATJANA

Travelled with family
Liked: Cleanliness
Spacious room, clean, it was good for us for a couple of nights.
Stayed 2 nights in Jul 2025

6/10 Okay

Olivia

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Not for me

My wife and I were traveling Europe for our honeymoon and this is one place we decided to stay. We were led to believe the hotel had laundry and was close to lots of places to eat but this was incorrect, all the restaurants close by were all shut down permanently as far as I can tell and the only laundry service was almost 15 euros each to wash and dry which is maybe normal but when we’re let to believe the hotel had this service it’s something we did not budget for. As for the room the floors were dirty with broken tiles that moved when stepped on, the shower head holder was broken(not a big deal but annoying) and there was only one towel between us which is not super fun when you have been traveling all night and sweating all day and all you want to do is shower before bed, I asked for more towels but apparently that was the last one and we just had to deal with it(not a big deal I know but it seemed like things kept getting added to the pile, although he couldn’t help us with most of the issues the man at the front desk front desk was friendly and he tried to help us so I have to give credit where credit is due. All in all the photos look much nicer than the place and they are not accurate at least in the room we stayed in and I wouldn’t recommend staying here.
Stayed 2 nights in Jul 2025

4/10 Poor

Niyog

Travelled with family
Disliked: Amenities, property conditions & facilities
Very strong Smoking smell on the room and bathroom even though we don’t smoke. Struggled to sleep at night due to that smell. As we had a pram. Staff was very helpful to take the pram upstairs to the room. However, if there was big it would have been very helpful.
Stayed 2 nights in Jun 2025

6/10 Okay

Chris

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Judah

Stayed 1 night in Jun 2025

4/10 Poor

MARTYN

Had to move accommodation

I booked 2 nights at hotel. 1st night okay 2nd day went back to hotel to find it had been closed by Court Order due to fire regulations The Local Police and Fire Brigade enforcement Officers were in attendance
Stayed 2 nights in Oct 2021

2/10 Terrible

Sara, Las Vegas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t stayed in that hotel because they decided go cancel my reservation. Please if you have charged me I need my money back because I left. The owner cancel my reservation because I arrived at 12 midnight, this is the first time this happens to me and I’ve been using expedia for 16 years
Stayed 1 night in Oct 2021

2/10 Terrible

riccardo

Liked: Staff & service
Stayed 1 night in Aug 2021

2/10 Terrible

Nestor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible and Arrogant threatened! Not recommended!

Very arrogant staff and not gentle to welcome us. My wife booked in this hotel real because they confirmed and given the confirmation number. We went in that hotel to rest for nothing and more than 5 kms away we take the bus from center, and only they said we have no room for that price I booked and they cancelled, because they said the price of their hotel is up, less than €200 then we leaved! After then one staff try to turn back us in hotel but were upset and angry for there arrogant treating us.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, comfortable, and 24/7 restaurant at one side. The hotel was better than expected. Great price/quality
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly they double charged me pretending they could not find my reservation. Then they were rude and unprofessional. The room was dirty, not seat in the toilet, no A/C nothing at all. Terrible experience i wish you would drop this location. Never again for me.
Stayed 1 night in Sep 2020

6/10 Okay

Thiago César

Worse place I stayed in Italy.

Worse place I stayed in Italy. The reception guy Laughed of my face many times when I was talking about the problems. Disgusting!
Stayed 1 night in Aug 2020

2/10 Terrible

S

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Boarding kennels

Terrible , barely fit for animals, very polite staff, very noisy, no air con , 3rd world 5 star
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better of elsewhere

Looking for a place to park our rental car and be close to light rail in to town this seemed to fit the bill and at a great price. Once my wife read some reviews she asked me to stay elsewhere, figured lets give it a shot... she was right! Except for the price and a friendly manager nothing good to say about this place. If you still feel like trying it would recommend reserving one night, whats the worst that can happen?
Stayed 3 nights in Jan 2020

2/10 Terrible

James, London

Disliked: Staff & service, amenities, property conditions & facilities
Extremely noisy guests in the next room, shouting, slamming doors constantly till 11.45pm. I complained to staff but they didn't care.
Stayed 1 night in Oct 2019

2/10 Terrible

Suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HOTEL.COM LEAVES CUSTOMERS STRANDED!

Hotel.com neglected to inform us that this hotel was closed!! We were stranded, as we had difficulties finding another hotel, and at the same time, had to return a Rental car. So stressful, and we are still trying to recover the hotel charge, that was paid in February. Hotel.com does not acknowledge our predicament at all. Will never use this service again!!!!!!!!!!!!!!!
Stayed 1 night in Sep 2019

2/10 Terrible

Yogesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

disgusting

Booked the hotel REAL, when we arrived there the hotel was shut and no information. Asked around I found that the hotel was shut month before. No information to us .Than we start running around in the taxi to find an other hotel.With lot of time and hassle we found one .Where as we end up paying high price to the new hotel and taxi bill was similar to hotel price. Its shame really that we suffer all this because of hotel management and cost me extra 150 Euros. Evan I have paid all before hand at the time of booking.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly and helpful, checkin was fine. Don't ask for directions if you need specifics, we got vague abd hoped for the best. No air conditioning, not updated, pillows were basically as thick as a piece of cardboard. The bathroom was dirty, and hairdryer was probably 50+ years old. The elevator was barely big enough for a suitcase and a person.
Stayed 1 night in Jun 2019