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Hotel Santa Maria Novella

4.0 star property
VIP Access

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Photo gallery for Hotel Santa Maria Novella

City view from property
Family Condo, 3 Bedrooms, City View, Annex Building
Exterior
Reception hall
Free daily buffet breakfast

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Pet-friendly
  • Room service

Explore the area

View in a map
Piazza Santa Maria Novella 1, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪1 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪6 min walk‬
  • Place, Ponte Vecchio
    ‪8 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, City View

View from room

Superior Room, City View

8.6 out of 10
Excellent
(13 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

8.6 out of 10
Excellent
(4 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

10.0 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, City View

9.4 out of 10
Exceptional
(6 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, City View

Premium bedding, minibar, in-room safe, desk

Suite, City View

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room

Premium bedding, minibar, in-room safe, desk

Superior Triple Room

10.0 out of 10
Exceptional
(8 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Triple Room, City View

Premium bedding, minibar, in-room safe, desk

Superior Triple Room, City View

10.0 out of 10
Exceptional
(3 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Condo, 3 Bedrooms, City View, Annex Building

Family Condo, 3 Bedrooms, City View, Annex Building

Family Condo, 3 Bedrooms, City View, Annex Building

10.0 out of 10
Exceptional
(2 reviews)
  • 103 sq m
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, desk

Superior Double Room

9.4 out of 10
Exceptional
(46 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About this property

Hotel Santa Maria Novella

Hotel with free breakfast, steps from Piazza di Santa Maria Novella
Along with a health club, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a rooftop terrace, a coffee shop/cafe, and self parking.
Hotel Santa Maria Novella offers 71 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

This Florence hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Hotel Santa Maria Novella. During your stay, you're just a quick walk from Cathedral of Santa Maria del Fiore. You'll find features like free WiFi in public areas, plus a gym and a bar.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Piazza di Santa Maria Novella and Basilica of Santa Maria Novella
  • Cats and dogs welcome for free
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A health club, a rooftop terrace, and multilingual staff are also featured at the business-friendly Hotel Santa Maria Novella. For a fee, parking is available.

This 4-star Florence hotel is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Onsite venue - This rooftop bar serves light fare only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 48 per day)

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Health club
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 48 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT048017A16HEG2O5Z
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Santa Maria Novella
Santa Maria Novella Hotel
Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel
Hotel Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel Florence

Reviews

Hotel Santa Maria Novella Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 833 out of 1002 reviews
Rating 8 - Good. 117 out of 1002 reviews
Rating 6 - Okay. 31 out of 1002 reviews
Rating 4 - Poor. 12 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

Reviews

8/10 Good

samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the elegance and diversity of the daily breakfast, the courtesy of most of the staff, the charming Italian decor, and the room upgrade. That said, the first evening I stayed there, a frightening incident occurred when a person knocked loudly on my hotel door and managed to open it. Although the door was not dead-bolted (our mistake), it was locked, which caused us great panic. I called the concierge right away, who managed the situation verbally (and sent someone up); however, there was no hotel-initiated follow-up or courtesy given from the hotel, which we found to be quite odd.
Stayed 8 nights in Jul 2025

10/10 Excellent

Sabrina, North Hills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Nicol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facilities! Great staff. Breakfast beautiful.
Stayed 3 nights in Aug 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! The room size is perfect and very clean. The staff is very kind and helpful. Will return!
Stayed 2 nights in Aug 2025

10/10 Excellent

Adam Stuart, Lee on the Solent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great staff. Could not fault.
Stayed 3 nights in Jul 2025

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great!!!! Staff very nice!!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Innessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Innessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been vacationing for over 3 weeks and this was the last 5 days on our stop. Beautiful hotel, from the decor to the courteous staff to the central location. The room itself was very spacious for our party of 3. Fantastic bathroom that actual has amazing pressure in the shower! Bathrobes, slippers, turndown service...comlimentary water each night, what else can you want? Breakfast was included and it was like a fine dining experience, from white linen tablecloths to a delicious variety of foods. Finally had our fill of coffee! And the different fillings in the croissants...oh my! The bar/restaurant had plenty options and there is the roof top terrace. Staff gave recommendations, ordered transportation, it was truly the best hotel experience if our whole trip. Highly recommended.
Stayed 1 night in Aug 2025

10/10 Excellent

Mie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

駅近の清潔なホテル

この街はスーツケースを持って歩きずらいので、はやり駅近なのは便利。比較的新しいホテルなので設備も良く、全体的に清潔に保たれていました。レセプションの人も日本語でにこやかに挨拶してくれ、フレンドリーでした。いいホテルだと思います。
Stayed 2 nights in Aug 2025

10/10 Excellent

Donato

Travelled with group
Liked: Cleanliness, amenities
Beautiful hotel. Excellent location. Everyone was helpful, friendly and just a great place to stay
Stayed 8 nights in Jul 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Stacy, Seattle

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

FrancisV

Liked: Cleanliness, staff & service, property conditions & facilities
Very central to everything
Stayed 2 nights in Jul 2025

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there is no parking place nearby, it won’t affect the entire staying, and the stuff will help to valet, just need to wait for 20-30 minutes. Super large room, very clean, soft towel, convenient location, very good breakfast. Highly recommended!!!
Stayed 1 night in Jul 2025

8/10 Good

Mithra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Endroit très joli. Bien placé. A deux pas de toutes les endroits à visiter. Chambres spacieuses et agréables. Lit assez confortables. Service excellent. Petit bémol-la climatisation. Trop forte et froide ce qui nous a rendu malade. Aux alentours de l’hotel, beaucoup de restaurant.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was clean, which we appreciated. However, it was quite difficult to find at first due to a very small nameplate. There were also many steps to reach our room, and the reception didn’t offer a particularly warm welcome, which made our arrival feel a bit cold. The location was good though, which was a definite plus.
Stayed 3 nights in Jun 2025

6/10 Okay

Ram

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property although old well maintained. Child bed wasn’t ready and hotel failed to make it as promised and on time. I had to make several requests to have this one thing done which should have been ready before I got there. Campaign was given in lieu of a bottle of wine also. Rest was okay as the property is close by and walkable.
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2025

8/10 Good

Farshad

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

HIROKUNI

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean area of the city.
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 5 minute walk to The Dome and surrounding area, right on square with surrounding hotels and church, not noisy. Minutes from station. Love they haven’t compromised the original building. 2nd stay. Will be a 3rd
Stayed 6 nights in Jul 2025

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Sadaf

Stayed 3 nights in Jul 2025

8/10 Good

John, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was excellent. bed was not the best. everthing else was great.
Stayed 2 nights in Jul 2025