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Hotel Santa Maria Novella

4.0 star property
VIP Access

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Photo gallery for Hotel Santa Maria Novella

A rooftop terrace with a table set for dining, candles, and a vase of flowers, overlooking a historic cityscape with notable architecture.
A balcony with a table, a lamp, and a vase of flowers.
A hotel with multiple floors, large windows, and a well-lit entrance.
A room with a green wall, a fireplace, a green sofa, a red armchair, and a wooden coffee table with books.
A formal dining room with multiple tables set for breakfast, featuring a variety of pastries and fruits.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Piazza Santa Maria Novella 1, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪1 min walk‬
  • Place, Basilica of Santa Maria Novella
    ‪2 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪6 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Room, City View

A hotel room with a large bed, a desk, a chair, and a red armchair. There are curtains on the windows and a vase with flowers on the desk.

Superior Room, City View

8.8 out of 10
Excellent
(15 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Single Room

A hotel room with a bed, a chair, a nightstand with a lamp, and a framed picture on the wall.

Single Room

9.0 out of 10
Wonderful
(6 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room

A bedroom with a four-poster bed, a nightstand with a lamp, a dresser with a mirror, and a window with curtains.

Family Room

10.0 out of 10
Exceptional
(4 reviews)
  • 54 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

A hotel room with a bed, a round table with tea service, a chair, and a desk with a lamp and flowers.

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, City View

A bedroom with a four-poster bed, a nightstand with a lamp, a dresser with a mirror, and a window with curtains.

Deluxe Room, City View

9.6 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, City View

A bedroom with a large bed, bedside tables, a bench, a chair, and a dresser.

Suite, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Triple Room

A bedroom with a four-poster bed, a desk with a chair, a small table with a vase of flowers, and a sofa.

Superior Triple Room

10.0 out of 10
Exceptional
(9 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Triple Room, City View

A bedroom with a four-poster bed, a desk with a chair, a small table with a vase of flowers, and a sofa.

Superior Triple Room, City View

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 34 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Condo, 3 Bedrooms, City View, Annex Building

A room with a four-poster bed, a television on a stand, a red wardrobe, and a door leading to another room.

Family Condo, 3 Bedrooms, City View, Annex Building

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 103 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

A bedroom with a canopy bed, a desk with a lamp, and a chair.

Superior Double Room

9.4 out of 10
Exceptional
(54 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

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About this property

Hotel Santa Maria Novella

Along with a fitness center, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a rooftop terrace, a coffee shop/cafe, and self parking.
Hotel Santa Maria Novella offers 71 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

This Florence hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Hotel Santa Maria Novella. During your stay, you're just a quick walk from Cathedral of Santa Maria del Fiore. You'll find features like free WiFi in public areas, plus a gym and a bar.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Piazza di Santa Maria Novella and Basilica of Santa Maria Novella
  • Cats and dogs welcome for free
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly Hotel Santa Maria Novella. For a fee, parking is available.

This 4-star Florence hotel is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Onsite venue - This rooftop bar serves light fare only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (EUR 48 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The onsite parking garage is open from 7 AM-11:30 PM.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: EUR 48 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT048017A16HEG2O5Z
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Santa Maria Novella
Santa Maria Novella Hotel
Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel
Hotel Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel Florence

Hotel Santa Maria Novella Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 850 out of 1017 reviews
Rating 8 - Good. 114 out of 1017 reviews
Rating 6 - Okay. 34 out of 1017 reviews
Rating 4 - Poor. 10 out of 1017 reviews
Rating 2 - Terrible. 9 out of 1017 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Carletta

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel. The staff were very helpful , the breakfast was delicious, the hotel was lovely and the location was terrific .
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and many amenities for the price. The breakfast was great and all the staff were friendly and helpful.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and all perfect!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Itsushi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we stayed in this trip.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the rooftop space and staff was wonderful. Excellent location in the city.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast with a variety of options. Very helpful staff and ideally located
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Darlene T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location!, staff is above and beyond
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, Room was great, property is beautiful. Room had great view and everything we needed! Staff is friendly and welcoming. Highly recommend
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, luxurious room, great food. The stairs and elevators are a bit confusing but the rooftop deck is awesome.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room overlooking the square, beautiful breakfast, very welcoming reception staff
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jerold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful voew from the terrace of our room
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous 3 nights in this hotel. The staff were amazingly warm and helpful, nothing was too much to ask. This hotel is a real gem in Florence, we will be back.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

MISTY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. Fantastic staff, wonderful room, beautiful hotel, delicious breakfast, great location between the train station and everything else you want to see.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

lenward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the heart of it all. Great staff with excellent service.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was amazing. The property is located in a wonderful area, easy to get everywhere. The hotel.staff are very friendly and so kind. They took great carenof us.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for our stay in Florence! It had great amenities (loved the cozy bathrobes and bathroom products) and the breakfast that came included in the price of the room was so delicious. It was the perfect location to walk to all of the major sights and a close walk to the Ponte Veccio. It's bar was very fun for a drink and appetizer in the evening and it was a close walk to the train station.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Staff was superb! Breakfast wonderful! Room immaculate!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast room is so pretty, and the breakfast is truly excellent. The staff were friendly and professional and welcomed our little dogs. It was quiet even though it is right in the center of everything. The bed was very comfortable and all the linens were of excellent quality, i would definitely stay here again,
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

sheri

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable room. Great location. Wonderful breakfast buffet. Very courteous and helpful staff highly recommend.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely and helpful, location was great and view was wonderful.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

EMMANUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this hotel and would highly recommend it to anyone visiting the area. The staff were incredibly helpful and friendly, always going out of their way to make sure everything was perfect. The room was clean, comfortable, and well-maintained, making it easy to relax after a long day. The location is excellent—convenient to everything and perfect for exploring nearby attractions. One of the highlights of my stay was the breakfast, which was delicious with a great variety of options to start the day right. Overall, a fantastic experience, and I would definitely stay here again!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Edward

Liked: Staff & service, amenities
Excellent hotel
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, really pleasant room, the best shower water pressure we have experienced in all of our European stays.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, amenities
Room was excellent and courteous staff
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Lori Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute perfection!!
Stayed 7 nights in Feb 2026