8/10 Good
Anthony
Travelled with family
24 Jul 2025
Liked: Staff & service
Great location. It’s close the the Firenze SM Novello station & the Duomo with many dining options. But keep in mind it’s on the 3rd floor. Unfortunately check-in instructions were not clear to point that out. After checking in, you can ask for access to use their elevator which was great for me.
Our check-in staff, Adriano (?) was awesome. He was very helpful and accommodating to our request. He also gave us a lot of info on what to see and do around the area.
Breakfast was included with our stay. We stayed for 3 nights but was only able to use it on the morning we checked out. We thought it was very nice, and wished we could have used it on the two other mornings.
The not so good…at first the room seem to be okay, but after settling in we quickly realized it’s not very functional. There was no luggage rack to lay out our luggage. The closet hanger rack was made for a basketball player. You’ll need to be at least 6’, maybe 6’2”, to reach the hanger rack in the closet. The mini fridge in the closet do not cool anymore. The standup shower is really small. There is very little counter space to put your toiletries. There is a strong unpleasant smell in the room; perhaps it’s the cleaning agent the cleaners use to clean the room. It appear to have faded gradually during our stay but it was still somewhat noticeable.
Overall I would give it a 3.5/5. Went with 4 cuz of Adriano.
Anthony
Stayed 3 nights in Jul 2025