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Santa Croce Palace by Mmega

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Panoramic Apartment | View from room
Design Apartment | Living area
Panoramic Apartment | Living area
Comfort Apartment | View from room
Design Apartment | Private kitchen

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Washing machine
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Piazza di Santa Croce 4, Florence, FI, 50122
  • Place, Piazza Santa Croce
    ‪2 min walk‬
  • Place, Piazza della Signoria
    ‪5 min walk‬
  • Place, Uffizi Gallery
    ‪7 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪18 min drive‬

Room options

View all photos for Comfort Apartment

Comfort Apartment | Living area

Comfort Apartment

  • City view
  • 100 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Design Apartment

Design Apartment

Design Apartment

  • 90 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment

Deluxe Apartment | Private kitchen

Deluxe Apartment

  • 2 bedrooms
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Panoramic Apartment

Panoramic Apartment | View from room

Panoramic Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

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About this property

Santa Croce Palace by Mmega

This smoke-free apartment building features multilingual staff assistance. The apartment features a washing machine and a kitchen with a refrigerator, an oven, and a stovetop. Comforts include premium bedding and a down comforter, and also available are free WiFi and a flat-screen TV.
Air-conditioned accommodations at this apartment offer hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Accommodations at this 3.5-star apartment have kitchens with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers, bidets, and complimentary toiletries.

This Florence apartment provides complimentary wireless Internet access, with a speed of 25+ Mbps. Flat-screen televisions are featured in guestrooms.

During your stay at this apartment building, you're just a quick walk from Uffizi Gallery. The apartment offers free WiFi and a kitchen.
  • Air-conditioned apartment with kitchen, washing machine, and flat-screen TV
  • Free WiFi (speed: 25+ Mbps)
  • Amenities include a multilingual staff
  • Within a 10-minute walk of Uffizi Gallery and Ponte Vecchio
This apartment offers its guests multilingual staff. The front desk is open around the clock.

This 3.5-star Florence apartment is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • No on-site parking available

Kitchen

  • Cookware, dishware, and utensils
  • Hob
  • Oven
  • Refrigerator

Bedrooms

  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Laundry

  • Washing machine

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Iron/ironing board
  • Multilingual staff

Location highlights

  • In a historical district
  • In the city centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Late check-in fee for check-in between 8:00 PM and 11:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for EUR 50.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee for check-in between 8:00 PM and 11:00 PM
  • Crib (infant bed) fee: EUR 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
Property Registration Number IT048017C2ZX3NFQ69, IT048017C2U4T68O2O, IT048017C293ODEZE2, IT048017C2S8DGODUN
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Santa Croce Palace
Santa Croce By Mmega Florence
Santa Croce Palace by Mmega Florence
Santa Croce Palace by Mmega Apartment
Santa Croce Palace by Mmega Apartment Florence

Santa Croce Palace by Mmega Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 26 out of 38 reviews
Rating 8 - Good. 8 out of 38 reviews
Rating 6 - Okay. 3 out of 38 reviews
Rating 4 - Poor. 0 out of 38 reviews
Rating 2 - Terrible. 1 out of 38 reviews

9.2/10

Cleanliness

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Christian

Liked: Cleanliness, amenities, communication
Incredible place to stay at an absolute steal of a price. Hope this hidden gem stays hidden so I can rebook whenever we visit Florence!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente locacion
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Wonderful view
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Carol

Liked: Cleanliness, room comfort, communication
Location was great. Wish they had more comfortable beddings.
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Michael F

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location. Door opens to piazza Santa Croce and close to Duomo and Ufizzi gallery. Spectacular rooftop view/sitting area!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

FEDERICO

Liked: Cleanliness, property conditions & facilities, communication
Great location and the apartment was clean and in good conditions.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Tamera

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a wonderful trip & the property met all of our needs. The only downside there is no wifi back in any of the bedrooms.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very spacious and comfortable for a family of 4. Great location and walkable to many places.
Stayed 3 nights in Jun 2023
Verified

8/10 Good

James

Liked: Cleanliness, amenities, communication
The roof view was spectacular. It made the stay worth the booking. But lots of stairs. Only get one entrance key if you are traveling with multiple families.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, property conditions & facilities, communication
Close to everything
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Anastasia

Disliked: Cleanliness, property conditions & facilities, communication
Dirty, Poor communication, pictures are misleading. Was met late by host and told “in case the power goes out, here’s how to reset the fuse box”. Location was great. Property was not.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

BONNIE

Liked: Cleanliness, amenities, property conditions & facilities, communication
Ideal location for exploring Florence. Totally walkable. We parked in the nearby carpark and had access to our car, but honestly mostly just walked around the city by foot. The location is totally central and close to everything. Loved the apartment and the location is awesome!!
Stayed 4 nights in Sep 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Communication
Great location, large apartment. Communication/service can be better.
Stayed 5 nights in Jun 2024
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice apartment in a beautiful square with a nice atmosphere. Large spacious apartment with a washing machine inside the unit. Very clean, nice shower and large bedroom. Walkable neighborhood with nice shopping options.
Stayed 3 nights in May 2024
Verified

8/10 Good

Remi

Liked: Amenities, communication
The roof was amazing for this property. Also loved the location as it was very central and close to everything we needed. Very happy with our choice. With that being said apartment should be cleaned better before guests arrive as everything had a layer of dust. Plus there was a leak from the roof into one of the bedrooms into the end in the middle of the night.
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, room comfort, communication

Nice place in Flronce

Great location in the Piazza di Santa Croce. Nice view from living room. Very walkable to many things in Florence. We were met for Check in which went smooth. Well appointed room with most the amenities you need. Could use some glasses and paper towel in the kitchen. 2 Bathrooms were good and had a 3rd bonus toilet in hall. Beds were fine, good closet space, A/C worked well. Overall was a comfortable place for our family. Only cons were the Wifi was pretty spotty and it's 3rd floor with no elevator so getting luggage upstairs was a workout.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, room comfort, communication
Great communication,gave approximate time for arrival the day before,sent a text when we arrived and somebody met us within five minutes. There are only stairs to the top floor,so may be a challenge for some,but good for working off the pasta !! Location wise absolutely fantastic everything is walking distance and there is a public car park to the rear. The roof terrace provides an panoramic view which is amazing.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Very nice apartment with no elevator as expected but it is only on the 2nd floor so not bad. Very close to main piazzas and attractions. Travelled with my wife and 3 teenage kids. They enjoyed our time in Florence very much and the proximity of the apartment did factor in as we could stop for 1 hour breaks and then just walk back. Excellent and very courteous staff. They have a washing machine which was great, no dryer but they provided a rack with which we were able to air dry the clothes on the terrace. Worked well.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent place for our family of 5 to visit Florence. Communication and check-in was easy. We loved being right on the Piazza Santa Croce as everything was within walking distance but further from the center. On the plaza was a different outdoor market with different vendors each 2 days or so. Since the bedrooms are in the back of the building, it was quiet for sleep. We also loved how close the apartment is to the market di Sant’Ambrogio where some locals do their produce shopping. We picked up fruit and cheeses and walked through less touristy neighborhoods to find some amazing biscotti and smaller stores/shops. Was a nice change after the crowded famous sites of Firenze. If we stayed longer, we would have picked up some items to cook at the apartment. Only one flaw was that the air conditioner did not work in the upstairs room so it was quite hot. We didn’t open windows because of mosquitoes. Overall, great place to stay and would recommend to all.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, room comfort, communication

Pent house with Duomo and Cathedral views

Clean and updated place. Beautiful interior with tall ceilings, air conditioning, amazing shower woth two shower heads and a bench. The unit is on the top flooor. There is no elevator. The stairs are not difficult but a person who has a hard time with stairs may not be happy. With that said, the view from the windows of the plaza and cathedral are worth it not to mention the rooftop terrace from which you can see Duomo clearly. This place is in a great location to walk everywhere but there are always taxis waitiing on the plaza square that were affordable.
Stayed 4 nights in Nov 2023
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, room comfort, communication

Run down and dirty

Left waiting for 24 mins to check in in 37°C heat with luggage and two children. No water on arrival. No coffee making facilities. No WiFi. Plaster and dust on furniture. Bad smell and damp stains on walls. Filthy floors (partners feet were black with muck after 20 mins). Random coat hanger hanging from bathroom window? Wobbly bathroom tap. Wooden toilet seat with chip, which is unhygienic. Not homely, more like a cheap hostel for teen travellers. Wafer thin curtains. This was within 30 mins of checking in. We sourced new accommodation and checked out within two hours and the v host was informed. I would like to be refunded for this booking. Not as advertised and certainly not suitable for a family on holiday.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, communication
This is a short-term rental apartment overlooking Santa Croce Plaza. The check-in process was easy, the manager/assistant met us at the apartment and checked us in. Santa Croce Plaza is wonderful and the apartment has a stunning view of the Plaza from its second-story location (like a third-story apartment in the US). There is no elevator and carrying large, heavy bags up three stories on a narrow staircase was a challenge. My only critique is that the apartment was not adequately provisioned. There was no paper towel and minimal toilet paper. We had to buy these items at a local grocery store. Other than that, it was great. Santee Croce is an excellent location to stay. All the major tourist destinations are within a 20-minute walk from this apartment.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Simone

Liked: Cleanliness, amenities, property conditions & facilities, communication
We absolutely LOVED this property!! The beginning of the stay didn't start so smooth as we were locked out of the apartment for about 2 hours - which on Christmas Eve especially was not ideal! However, the young man Mirko who was there to greet us and let us in was so wonderful. So while we waited for someone else to come fix the door, he gave us a history lesson and tons of ideas of places to go and things to see. Once we were in we were so impressed with the space - much bigger than expected, clean, comfy beds, lots of towels and toiletries. There is a washer/dryer which was awesome. The shower was amazing and the roof top terrace was such a highlight - you can see the entire city scape from there. Excellent location! A couple things to suggest to the owner/manager to be improved is - the coffee pods in the kitchen didn't fit the coffee machine (I had to buy proper ones) , there is tons of pots/pans but only a couple of them actually work on the Induction cooktop, and it would be wonderful to equip the kitchen with a cutting board, a better knife, and some kitchen towels/oven mitts. My family of 3 stayed here 3 nights - it was very comfortable, walkable to everything, bright, spacious and enjoyable. I would definitely recommend this property and would love to go back one day!
Stayed 3 nights in Dec 2024
Verified

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, communication
Overall, the property is nice. The view is spectacular from the penthouse apartment where we stayed. Renters should be told in no uncertain terms that the apartment is on the top of a four tall story building and there is no lift. I concede that it may be due to Orbitz inability to convey this info. Having said that, if I were managing this property there are a lot of things I would do differently. The amount of toiletries provided for the stay and number of guests was insufficient and requests for more were rebuffed by the host. The bed linens were scratchy, not "premium". There is a washing machine and a dishwasher, but detergent for neither were provided and requests for these items were rebuffed by the host. There is a K-cup type coffee machine in the unit but no pods were present. A request for this item was rebuffed by the host. There were no kitchen towels which is really silly since the unit has a full (albeit small) kitchen. There is ample storage space in the unit and all of the items mentioned could be purchased in quantity at minimal cost to the host and stored on site. In short, it is our opinion that the property managers don't have great business sense and what might have been an extremely enjoyable stay for us was rendered uninspiring.
Stayed 4 nights in Oct 2024
Verified

6/10 Okay

Fabien

tb
Stayed 3 nights in Oct 2025