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Hotel Villa Maya

3.0 star property

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Photo gallery for Hotel Villa Maya

Outdoor pool, pool umbrellas, pool loungers
In-room safe, individually decorated, desk, soundproofing
Restaurant
Standard Double Room
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Laguna Petenchel, Santa Elena Petén, Flores, Peten, 1001
  • Place, Lake Petén Itzá
    ‪12 min drive‬
  • Place, Ixpanpajul Nature Park
    ‪13 min drive‬
  • Place, San Miguel & Tayazal
    ‪14 min drive‬
  • Airport, Flores (FRS-Mundo Maya Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.4 out of 10
Exceptional
(15 reviews)
  • 30 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

View all photos for Triple Room

Triple Room

Triple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Single Room

In-room safe, individually decorated, desk, soundproofing

Standard Single Room

7.4 out of 10
Good
(3 reviews)
  • 30 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed and 1 Double Bed OR 2 Double Beds

View all photos for Superior (doble)

Superior (doble)

Superior (doble)

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 2 Double Beds

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About this property

Hotel Villa Maya

Family-friendly hotel with a full-service spa and a 24-hour fitness center
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.
Hotel Villa Maya offers 56 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries and ceiling fans. Rooms open to balconies. Each accommodation is individually decorated. Business-friendly amenities include desks, safes, and phones. Bathrooms include showers. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include massages.
Our customers tell us they can't get enough of the helpful staff at Hotel Villa Maya. During your stay, you'll be close to San Miguel & Tayazal. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi in some public areas
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include babysitting, dry cleaning/laundry, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and bike rentals
  • 12 minutes by car from San Miguel & Tayazal and 12 minutes from Cuevas de Ak'tun Kan
  • Airport and local-area shuttle service available for a fee
Hotel Villa Maya offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A children's pool, spa services, and a terrace are also featured at the family-friendly Hotel Villa Maya. A roundtrip airport shuttle and an area shuttle are available for a fee. Self parking is free.

This 3-star Flores hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 9:30 AM.
Hotel Villa Maya has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 9:30 AM for a fee: GTQ 60 to 120 for adults and GTQ 40 to 80 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Dock
  • Garden
  • In a national park
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 20 buildings
  • Banquet hall
  • Built in 1988
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GTQ 150.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GTQ 60 to 120 for adults, and GTQ 40 to 80 for children
  • Rollaway bed fee: GTQ 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Villa Maya
Hotel Villa Maya Santa Elena
Villa Maya Hotel
Villa Maya Santa Elena
Villa Maya Hotel Flores
Maya Hotel Flores
Hotel Villa Maya Guatemala/Santa Elena
Hotel Villa Maya Hotel
Hotel Villa Maya Flores
Hotel Villa Maya Hotel Flores

Hotel Villa Maya Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 142 out of 186 reviews
Rating 8 - Good. 37 out of 186 reviews
Rating 6 - Okay. 5 out of 186 reviews
Rating 4 - Poor. 1 out of 186 reviews
Rating 2 - Terrible. 1 out of 186 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andres, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, volveré sin dudas.
Stayed 1 night in Sep 2025

10/10 Excellent

Martha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service friendly staff Beautiful
Stayed 2 nights in Aug 2025

10/10 Excellent

CARLOS CASTANEDA DE, DEDHAM

Stayed 1 night in Sep 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing the sounds the nature around the hotel, very clean the hostility the food everything was perfect
Stayed 2 nights in Aug 2025

10/10 Excellent

Jacob

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel on the lake with a large elegant pool with a waterfall. The lake has crocodiles, so you can’t swim in it, but it’s fun to see the crocodiles.
Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property!
Stayed 3 nights in Jun 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, spacious and the e beds were comfortable. The hotel has a restaurant that serves local and international food.
Traditional breakfast
Restaurant deck overlooking the lake
Monkey trail
Deck at dusk
Stayed 4 nights in Jul 2025

10/10 Excellent

Jessica Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect!
Stayed 4 nights in Jun 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quite resort
Stayed 3 nights in Jul 2025

10/10 Excellent

Myron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa Maya is an excellent hotel with good dining, view of the lake, walking trails and excellent service at reception, including transportation to Flores.
Stayed 3 nights in Jul 2025

10/10 Excellent

Patricia

Stayed 2 nights in Jul 2025

10/10 Excellent

Soraya, Fredericksburg

Travelled with group
Liked: Amenities
Very peaceful and preserve place. The nature is just beautiful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rodrigo, Los Angeles

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wish we would have had more time to explore the grounds but breakfast with a river view was filling and the kids enjoyed the big pool and wildlife around.
Stayed 1 night in Jul 2025

8/10 Good

Jeong Woo

Travelled with family
Good
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option when visiting Peten

An excellent choice for lodging on trips to Petén. The hotel is remodeled and very well maintained. I highly recommend it. We really enjoyed it. The restaurant is also good, and there's no need to go out to eat. We really liked that the room had a small refrigerator, which came in very handy. The property is excellent for walking around.
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option when visiting Peten

An excellent choice for lodging on trips to Petén. The hotel is remodeled and very well maintained. I highly recommend it. We really enjoyed it. The restaurant is also good, and there's no need to go out to eat. We really liked that the room had a small refrigerator, which came in very handy. The property is excellent for walking around.
Stayed 4 nights in Jun 2025

10/10 Excellent

Gricel, Carlsbad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!!! Beautiful property!!! Food at restaurant is all amazing!
Stayed 2 nights in Jun 2025

8/10 Good

Ernest, Fairfax

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean
Stayed 1 night in Jun 2025

10/10 Excellent

Dorcas

Liked: Property conditions & facilities
It’s so beautiful and peaceful.
Stayed 2 nights in Jun 2025

10/10 Excellent

Norman, Spanish Lookout

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, and absolute gorgeous location with superb cabin placement
Stayed 1 night in Jun 2025

8/10 Good

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jodi

Stayed 3 nights in Apr 2025

10/10 Excellent

Dmitry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome villa in the middle of jungle

Super comfortable and nice looking villas on the lake. Lots of wildlife around (we even saw a crocodile while having breakfast in the restaurant). Many hikes through the rainforest to enjoy the nature. The gem of our whole trip to Guatemala.
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place, the wild life in the area.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ruoyan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Overall the experience is amazing. 1) The hotel is very responsive in messaging on hotels.com. 2) They are flexible about the pickup place for airport shuttle. We paid $20 for 3 people. 3) We had breakfast and dinner at the hotel, both were great! 4) We didn't know before hand but there are a few hiking trails and also a bike trail in the hotel area.
Stayed 1 night in Mar 2025