29 Aug 2023 by Reservation department
Dear Guest,Thank you very much for your wonderful review.We are happy to know that our services exceed your expectation and you enjoyed your stay with us.We hope that you will visit us again whenever you visit Frankfurt.We look forward to welcome you again in the near future.Kind regards
16 Apr 2022 by Arianna Ledda
Dear Marie Louise, Thank you for the time you dedicated to review your last experience at Holiday Inn Frankfurt Airport. Please allow me to clarify some points for you and for all those who are reading us. At the moment of check-in my colleague pre-authorized the room rate plus 25 Euro per person as deposit for extra. Since you didn´t had any extra this deposit will be credited back in maximum 5 working days. Thank you once again for sharing your concerns following your recent stay at the Holiday Inn Frankfurt Airport. Rest assured that we treasure this kind of constructive feedback since constantly improving the experience of our guests is our major priority. We hope that you will change your mind and that we will have the opportunity to try to regain your trust on the occasion of a future stay. Best Regards Arianna Ledda Guest Service Manager Holiday Inn Frankfurt Airport
1 Nov 2021 by Arianna Ledda - Guest Service Manager
Dear Guest, Thank you for the time you dedicated to review your last experience at Holiday Inn Frankfurt Airport. I am sorry that you were surprised and disappointed when you discovered that the shuttle service were not included in the room rate. Actually, this information is well specified in all hotel descriptions and reservations channels. Thank you once again for sharing your concerns following your recent stay at the Holiday Inn Frankfurt Airport. Rest assured that we treasure this kind of constructive feedback since constantly improving the experience of our guests is our major priority. Although I would have preferred to read about a better experience, I thank you once again for taking the time to share your opinion. I hope that you will give us the opportunity to better serve you in the future. Best Regards
28 Apr 2020 by Svenja Kiesenwetter | Reservation Agent
Dear guest, Thank you for your positive comment about the hotel. We are glad to read that you enjoyed your stay with us and would be very grateful to welcome you back soon. Kind regards from Frankfurt, Svenja Kiesenwetter | Reservation Agent
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 6 meeting rooms are available. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4682 square feet (435 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Holiday Inn Frankfurt Airport, an IHG Hotel. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Frankfurt hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet , High-speed internet access
Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed
Self parking (surcharge) , Parking (limited spaces)
Holiday Inn Frankfurt Airport, an IHG Hotel offers 288 accommodations with a safe and a hairdryer. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers and complimentary toiletries. This Frankfurt hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 11:00 AM.
Holiday Inn Frankfurt Airport, an IHG Hotel has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
