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Garner Hotel Frankfurt Palmengarten by IHG

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Lobby
Spa
Hypo-allergenic bedding, in-room safe, desk, soundproofing
Daily buffet breakfast (EUR 17 per person)
Spa

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Parking available
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
Sophienstrasse 40, Frankfurt, HE, 60487
  • Palmengarten
    ‪3 min walk‬
  • Frankfurt Trade Fair
    ‪15 min walk‬
  • Congress Center Messe Frankfurt
    ‪15 min walk‬
  • Frankfurt (FRA-Frankfurt Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Standard Room, 2 Single Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 Single Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Standard Room, 1 Single Bed

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

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About this property

Garner Hotel Frankfurt Palmengarten by IHG

Hotel with a 24-hour front desk, near Alte Oper
Self parking, a 24-hour front desk, and a computer station are available at this smoke-free hotel. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance, and a TV in a common area are onsite.
Garner Hotel Frankfurt Palmengarten by IHG offers 68 accommodations with safes and hair dryers. Accommodations offer separate sitting areas. 43-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Frankfurt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Garner Hotel Frankfurt Palmengarten by IHG. During your stay, you're just a quick walk from Leipziger Strasse. Features include free WiFi in public areas, plus breakfast (surcharge) and self parking (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a computer
  • Just a 3-minute drive from Frankfurt Trade Fair and a few minutes from Alte Oper
  • Pets welcome for free
Garner Hotel Frankfurt Palmengarten by IHG offers its guests multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby. A computer station is on site and WiFi is free in public spaces. Garner Hotel Frankfurt Palmengarten by IHG also features room service (during limited hours), a front-desk safe, and a television in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Frankfurt hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 17.50 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 17 for adults and EUR 8.50 for children

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (130 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: EUR 15.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 15 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 17 for adults and EUR 8.5 for children
  • Self parking fee: EUR 17.50 per day
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15 (subject to availability)
  • Rollaway bed fee: EUR 15 per night
  • Facilities fee: EUR 9.90 per person, per day and includes use of: sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novum Business Hotel Imperial Frankfurt Messe
Novum Business Imperial Frankfurt Messe
Novum Hotel Imperial Messe
Novum Imperial Messe
Novum Hotel Imperial Frankfurt Messe
Novum Imperial Frankfurt Messe
Hotel Imperial Hotel
Hotel Imperial Frankfurt
Hotel Imperial Hotel Frankfurt
Novum Hotel Imperial Frankfurt Messe

Garner Hotel Frankfurt Palmengarten by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 229 out of 1000 reviews
Rating 8 - Good. 445 out of 1000 reviews
Rating 6 - Okay. 205 out of 1000 reviews
Rating 4 - Poor. 76 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mahdere

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Given wrong room multiple times

Reserved their largest room and paid the higher price as i was coming with my 2 young daughters. When i checked in, they gave me a small room with just a double room. When I informed him that I ordered the larger room, he said it's not possible because i only put 2 adults in the reservation (which was a default on my acct). I informed him, if i want a big room even with 1 adult, i should get what i pay for, not for them to automatically assign me a smaller/cheaper room. I agreed 2 book a 2nd room although it would separate our family, and i asked for the original room i booked for the 2nd room, and again, i was given a small room with double bed. by that time i was too exhaused from a long trip and the family was tired, so we just accepted it but was a horrible experience.
Stayed 2 nights in Jun 2025

6/10 Okay

David, Taylorsville

Business traveller
Liked: Property conditions & facilities
Renovations in progress, but nice staff and good location.
Stayed 8 nights in May 2025

8/10 Good

David, Taylorsville

Business traveller
Disliked: Cleanliness
Great staff. Good breakfast. Renovations in progress.
Stayed 1 night in May 2025

8/10 Good

David, Taylorsville

Business traveller
Disliked: Cleanliness
Great location. Nice staff. Could be cleaner.
Stayed 1 night in Jun 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience was very positive. Suggestion: Add microwave to rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

James, Katy

Stayed 1 night in May 2025

8/10 Good

David, Taylorsville

Business traveller
Liked: Staff & service, amenities
I stay here often on business. Rooms have not been as clean as they used to be over the past couple of months. Lobby is newly renovated - a great improvement!
Stayed 1 night in Apr 2025

10/10 Excellent

mario

Stayed 2 nights in Apr 2025

6/10 Okay

David, Taylorsville

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
I have stayed here many times on business. The staff is very supportive the breakfast is great. This time, the room I was given had not been cleaned. The front desk attendant very quickly got me a new room so there was no problem.
Stayed 1 night in Apr 2025

6/10 Okay

HAMID

Stayed 2 nights in Apr 2025

6/10 Okay

Arnold

Stayed 1 night in Mar 2025

8/10 Good

David, Taylorsville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here frequently for work trips. The hotel is a bit dated, but nice. Good breakfast. Good if you are on a budget.
Stayed 1 night in Mar 2025

8/10 Good

David, Taylorsville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here frequently for work trips. Dated, but nice. Good breakfast. Good if you are on a budget.
Stayed 1 night in Mar 2025

10/10 Excellent

Chaim

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2025

10/10 Excellent

christian prince

Liked: Amenities
Good
Stayed 3 nights in Jan 2025

8/10 Good

Nazir Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
it was nice and clean and very professional staff
Stayed 1 night in Feb 2025

8/10 Good

David, Taylorsville

Business traveller
Liked: Cleanliness, staff & service
I have stayed here many times on business. It is a once very nice and now decent place to stay in a wonderful location, at a good price and with a good breakfast. This time, unlike all the other times, I noticed that the room (especially the bathroom) were not as clean as usual.
Stayed 1 night in Feb 2025

8/10 Good

David, Taylorsville

Business traveller
Liked: Cleanliness, staff & service, amenities
I have stayed here twice. The hotel is aged, but nice. Bathrooms have been updated in most rooms and some other updates have been completed in recent years. Continental breakfast is good. Good if you have business in Frankfurt Bockenheim or Westend and are on a limited budget.
Stayed 1 night in Jan 2025

10/10 Excellent

Jelena, Beirut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this for my son for one night. He said the room was great.

6/10 Okay

David, Taylorsville

Business traveller
Liked: Staff & service, amenities
Great location if you have business in Bockenheim or Westend of Frankfurt. Walkable to the Univeristy of Frankfurt. One of the two affordable hotels in that area and the only one I have found that still offers breakfast. The breakfast is good. Continental. Staff is professional: the front desk manager spoke at least German and English, perhaps other languages as well. So, international guests would feel welcomed. Rooms are a bit dated but bathrooms and some other aspects of the rooms have been updated. Rooms are also spacious by European standards. The hotel certainly has some “faded glory” vibes, but it is a good place to stay if you need a place to rest, have breakfast and get to work the following morning.
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2024

10/10 Excellent

Justo, Weston

Stayed 3 nights in Sep 2024

6/10 Okay

Edgars

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not good staff
Stayed 6 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

4/10 Poor

Elise

Travelled with family
Disliked: Staff & service
Good central location for exploring and meals. Front desk staff not overly friendly. Smoked and chatted all night outside rooms on the back, making it hard to sleep or keep window open.
Stayed 2 nights in Sep 2024