4/10 Poor
Carrie L., Phoenix, Md
26 Jun 2024
Liked: Cleanliness
Very disappointing
The pictures of the home are very deceiving. There was nothing said that you had to walk up very steep stairs to a second and third story level. I had elderly parents with me and this was definitely difficult for them. Throughout the entire house there were tons of unfinished places. Closets had no doors. Multiple windows had no curtains or blinds. Most importantly, the only bathroom had no curtains on the window, that when you sat on the toilet, you were completely exposed to other houses and the roads. There were not enough towels. There were no bedding linens for the pullout couch as stated in their book and we had to ask for them. When I tried to communicate through the Vrbo website messaging system , the owner did not answer me for multiple hours to the point that I had to contact the VRBO customer service group. He did answer once I reached out through them and he was a very pleasant man, but I shouldn’t have to be trying for hours to reach the owner for something that was supposed to be there per his book in place already. The outside was in shambles and the lawn was a mess. Frankly, it was a very unsettling place to stay in, and we would never come back again We paid over $500 for one night, which is ridiculous for what was offered
Carrie L.
Stayed 1 night in Jun 2024