6/10 Okay
Michelle S., Columbus OH
2 Feb 2026
Liked: Cleanliness
The host and Pinnacle were very responsive.The good:- the beds and bedrooms were very comfortable- the neighborhood is very pretty- great viewsThe not so good:- the hot tub was not serviced before we got there. It had a bad smell and I tested it with a test strip from home and it had no bromine. I texted with the problems and was told it was drained and refilled that day. No way I said, so they sent someone out the next day and then the hot tub tech said the spigot was frozen. So then Pinnacle sent maintenance out to fix the spigot, but they reported it was NOT frozen and it had heat tape. So then the next day someone from the hot tub company actually came out and serviced the tub. So we only got to use the hot tub once and spent quite a bit of time trying to make sure it was safe to use. Pinnacle did not offer any compensation for my time and not being able to use the tub most of the time- So because I was sore from skiing, I took a hot bath. Thats when we discovered the hot water tank is undersized. It is only 50 gallons, so if you want a hot shower in a party of 6, you need to take turns. It takes about 90 minutes to recharge.We confirmed this with maintenance from Pinnacle. (We had three different maintenance visits and they were all very helpful and nice! )- The kitchen is undersized.- This is only if you are picky. The house is pretty beat up; I expect this from a rental though. It was clean, but could use a deep cleaning ( cobwebby)
Michelle S.
Stayed 6 nights in Jan 2026