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Hotel New Otani Hakata

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Hotel New Otani Hakata

Guests can enjoy traditional Japanese attire in the elegant lobby of The New Otani.
Guests can relax in the hotel's central waiting area, surrounded by comfortable seating and modern decor.
Stunning lobby with a grand chandelier, vibrant mural, and elegant seating area.
Welcome to The New Otani, where guests can enjoy a tranquil outdoor space with benches and trees.
Experience the grandeur of our event spaces, featuring a grand piano, elegant tables, and fine dining settings.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping

Explore the area

Map
1-1-2 Watanabe-dori, Chuo-ku, Fukuoka, Fukuoka-ken, 8100004
  • Canal City Hakata
    ‪10 min walk‬
  • Fukuoka Anpanman Children's Museum
    ‪18 min walk‬
  • Marine Messe Fukuoka
    ‪3 min drive‬
  • Fukuoka (FUK)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Moderate Double Room Smoking - Breakfast Included

Relax in this inviting room with a large bed, a comfortable chair, and a desk area, offering a city view.

Moderate Double Room Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Room, Non Smoking

Traditional Japanese-style room with tatami flooring and shoji screens, featuring a dining area and mounted television.

Japanese Room, Non Smoking

  • 79 sq m
  • Sleeps 8
  • 4 Twin Futons

View all photos for Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

Two large beds with neatly made linens, a desk, and a nightstand with a lamp.

Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

8.0 out of 10
Very good
(3 reviews)
  • 26 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double Room, Smoking - Breakfast Included

Relax in comfort with a large bed, desk, and chair, plus a window with curtains and a framed picture on the wall.

Executive Double Room, Smoking - Breakfast Included

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Moderate Twin with Extra Bed, Non Smoking

Enjoy a comfortable stay in this stylish room with two single beds, a desk, and a large window offering a city view.

Moderate Twin with Extra Bed, Non Smoking

8.8 out of 10
Excellent
(25 reviews)
  • 26 sq m
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Double Room, Non Smoking - Breakfast Included

Relax in comfort with a large bed, desk, and chair, plus a window with curtains and a framed picture on the wall.

Executive Double Room, Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, Non Smoking

Relax in comfort with a large bed, desk, and chair, plus a window with curtains and a framed picture on the wall.

Executive Double Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Connecting Room Non Smoking - Breakfast Included

Relax in this serene space with a large bed, armchair, and small table.

Connecting Room Non Smoking - Breakfast Included

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Executive Double Room, Smoking

Relax in comfort with a large bed, desk, and chair, plus a window with curtains and a framed picture on the wall.

Executive Double Room, Smoking

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Semi Double Room Non Smoking - Breakfast Included

Relax in comfort with a large bed, bedside tables, and a desk area.

Semi Double Room Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Executive Twin Room Smoking - Breakfast included

Two single beds with striped bedspreads, a desk, and a framed artwork adorn this cozy space.

Executive Twin Room Smoking - Breakfast included

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Twin Room Non Smoking - Breakfast Included

Two single beds with striped bedspreads, a desk, and a framed artwork adorn this cozy space.

Executive Twin Room Non Smoking - Breakfast Included

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Double Room, Non Smoking

Relax in this inviting room with a large bed, a comfortable chair, and a desk area, offering a city view.

Moderate Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

Two large beds with neatly made linens, a desk, and a nightstand with a lamp.

Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin Room (Breakfast Included)

Relax in a stylish room with a large bed, sofa, and round table, surrounded by a large window and a mirror.

Deluxe Twin Room (Breakfast Included)

  • 53 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin, Smoking

Two large beds with neatly made linens, a desk, and a nightstand with a lamp.

Moderate Twin, Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking (Breakfast Included)

Relax in a cozy space with a neatly made bed, bedside tables, and soft lighting.

Deluxe Double Room, Non Smoking (Breakfast Included)

  • 53 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use), Non Smoking

Two large beds with neatly made linens, a desk, and a nightstand with a lamp.

Moderate Single or Moderate Twin (Single Use), Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Executive Twin Room, Non Smoking

Two single beds with striped bedspreads, a desk, and a framed artwork adorn this cozy space.

Executive Twin Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Moderate Single or Moderate Twin (Single Use), Smoking

Two large beds with neatly made linens, a desk, and a nightstand with a lamp.

Moderate Single or Moderate Twin (Single Use), Smoking

8.0 out of 10
Very good
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Moderate Twin, Non Smoking

Two large beds with neatly made linens, a desk, and a nightstand with a lamp.

Moderate Twin, Non Smoking

8.8 out of 10
Excellent
(24 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Corner Suite Double Room

Relax in comfort with a large bed, flat-screen TV, and stylish armchair.

Corner Suite Double Room

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Japanese Room Non Smoking - Breakfast Included

Traditional Japanese-style room with tatami flooring and shoji screens, featuring a dining area and mounted television.

Japanese Room Non Smoking - Breakfast Included

  • 79 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Moderate Double Room Non Smoking - Breakfast Included

Relax in this inviting room with a large bed, a comfortable chair, and a desk area, offering a city view.

Moderate Double Room Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Double Room, Smoking

Relax in this inviting room with a large bed, a comfortable chair, and a desk area, offering a city view.

Moderate Double Room, Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Semi Double Room Non Smoking

Relax in comfort with a large bed, bedside tables, and a desk area.

Semi Double Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Moderate Twin (Breakfast) Smoking

Two large beds with neatly made linens, a desk, and a nightstand with a lamp.

Moderate Twin (Breakfast) Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin Triple Use (Breakfast) Non Smoking

Enjoy a comfortable stay in this stylish room with two single beds, a desk, and a large window offering a city view.

Moderate Twin Triple Use (Breakfast) Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Connecting Room, Non Smoking

Relax in this serene space with a large bed, armchair, and small table.

Connecting Room, Non Smoking

  • 60 sq m
  • Sleeps 8
  • 4 Twin Beds

View all photos for Moderate Twin (Breakfast) Non Smoking

Two large beds with neatly made linens, a desk, and a nightstand with a lamp.

Moderate Twin (Breakfast) Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking

Relax in a cozy space with a neatly made bed, bedside tables, and soft lighting.

Deluxe Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 53 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

Relax in a stylish room with a large bed, sofa, and round table, surrounded by a large window and a mirror.

Deluxe Twin Room

  • 53 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Twin Room, Smoking

Two single beds with striped bedspreads, a desk, and a framed artwork adorn this cozy space.

Executive Twin Room, Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Run of House

Relax in comfort with a plush armchair, a small table, and a coffee station.

Run of House

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 6
  • 2 Twin Beds

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About this property

Hotel New Otani Hakata

Hotel with 4 restaurants, near Canal City Hakata
4 restaurants, a bar/lounge, and self parking are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Hotel New Otani Hakata offers 372 accommodations with safes and slippers. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the great public transit around Hotel New Otani Hakata. During your stay, you're just a quick walk from Yanagibashi Rengo Market. Free WiFi in public areas, 4 restaurants, and a bar are available.
  • Free WiFi
  • Enjoy Japanese cuisine while dining at Sembazuru
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Guests have great things to say about the helpful staff and the proximity to public transportation
  • Just a 1-minute drive from Canal City Hakata and a few minutes from Marine Messe Fukuoka
There are 4 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A vending machine, multilingual staff, and concierge services are also featured at Hotel New Otani Hakata. Parking is available for a fee.

Smoking is allowed in designated areas at this Fukuoka hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Sembazuru - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner.
Green house - This restaurant serves breakfast, lunch, and dinner. Open daily.
The Castillian Room - This restaurant specializes in Eastern European cuisine and serves lunch and dinner. Open select days.
Taikanen - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,500 for adults and JPY 2,000 for children
  • 4 restaurants
  • A bar/lounge

Restaurants on site

  • Green house
  • Sembazuru
  • Taikanen
  • The Castillian Room

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 14 floors
  • Ballroom
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property. The city tax ranges from JPY 200-500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3500 for adults and JPY 2000 for children
  • Self parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees apply to children 4-12 years old for breakfast.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Hakata
Hotel New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata Hotel
New Otani Hotel Hakata
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka

Hotel New Otani Hakata Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 648 out of 1033 reviews
Rating 8 - Good. 287 out of 1033 reviews
Rating 6 - Okay. 77 out of 1033 reviews
Rating 4 - Poor. 15 out of 1033 reviews
Rating 2 - Terrible. 6 out of 1033 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yoshiteru

Stayed 2 nights in Apr 2025

8/10 Good

Chia Wei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spacious and very close to metro station, but it is a bit dated
Stayed 1 night in Apr 2025

10/10 Excellent

YEW SUAN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

IOK TENG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 2 nights in Apr 2025

10/10 Excellent

TOMMY, SOUTH SAN FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 5 nights in Mar 2025

10/10 Excellent

Chiara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming. The room was nice and clean.
Stayed 3 nights in Mar 2025

8/10 Good

Jared

Stayed 1 night in Mar 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it and will stay here again for next time.
Stayed 3 nights in Mar 2025

10/10 Excellent

HAO

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service received from the hotel staffs and they also speak my language ( while most doesn’t speak English )
Stayed 1 night in Mar 2025

10/10 Excellent

Tatsuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got the one of the best hospitality from this hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

darin, Honolulu

Stayed 4 nights in Mar 2025

8/10 Good

darin, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 supermarket within 2 minutes walk I like Fuku Market they have fresh fish and other seafood delights plus local foods, Sunny Market is open 24 hours. Friendly staff only drawback is they give only one metal key, so only vanity light is operational without key in power box. Watanabe Dori subway less than 2 minutes on the right side of Hotel very convenient to traveling to Hakata or Tenjin.
Stayed 1 night in Mar 2025

8/10 Good

Chee Vui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. Staffs are friendly, helpful and polite. Easy access to public transports.
Stayed 5 nights in Feb 2025

8/10 Good

Martin P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classic

Classic old-style 5-star hotel. Great service, clean and comfortable. Just some of the design features around room and lobby facilities starting to look a little bit old world.
Stayed 3 nights in Feb 2025

10/10 Excellent

Chee Boon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice Hotel

We will return to stay if we returned to Fukuoka.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kwangwook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Miyuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional !!
Stayed 3 nights in Dec 2024

10/10 Excellent

Miyuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are so polite and professional. Thank you for the hospitality.
Stayed 1 night in Dec 2024

8/10 Good

Yuk Ling

Stayed 2 nights in Jan 2025

10/10 Excellent

Eufemia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
spacious room
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

??

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel for service and friendly/helpful staff. The Japanese breakfast is a must ;-)
Stayed 3 nights in Dec 2024

10/10 Excellent

RYOKO

Stayed 7 nights in Nov 2024

10/10 Excellent

Lovelyn Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024