Hotel New Otani Hakata

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Hotel New Otani Hakata

Exterior
In-room safe, desk, iron/ironing board, free WiFi
Concierge desk
Property entrance
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Bar

Explore the area

View in a map
1-1-2 Watanabe-dori, Chuo-ku, Fukuoka, Fukuoka-ken, 8100004
  • Place, Yanagibashi Rengo Market
    ‪1 min walk‬
  • Place, Tenjin Underground Mall
    ‪9 min walk‬
  • Place, Canal City Hakata
    ‪10 min walk‬
  • Airport, Fukuoka (FUK)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Corner Suite Double

  • Sleeps 2
  • Free Wi-Fi

Executive Twin Room - Smoking

  • Sleeps 2
  • Free Wi-Fi

Executive Twin Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

Executive Twin Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Moderate Single or Moderate Twin (Single Use), Non Smoking

9.8 out of 10
Exceptional
(11 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Moderate Twin, Non Smoking

9.0 out of 10
Wonderful
(30 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

Japanese Room, Non Smoking

  • 79 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Single Futons
  • Free Wi-Fi

Connecting Room, Non Smoking

  • 60 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Single Beds
  • Free Wi-Fi

Moderate Twin with Extra Bed, Non Smoking

9.0 out of 10
Wonderful
(36 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

Semi Double Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Deluxe Twin Room

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Moderate Double Room, Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Corner Suite Double Room

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Executive Double Room, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

Executive Double Room, Smoking

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Executive Twin Room, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

Moderate Single or Moderate Twin (Single Use), Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Moderate Double Room, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Moderate Twin, Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Executive Double Room, Non Smoking - Breakfast Included

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Executive Double Room, Smoking - Breakfast Included

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Executive Twin Room Smoking - Breakfast included

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Executive Twin Room Non Smoking - Breakfast Included

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Connecting Room Non Smoking - Breakfast Included

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

Semi Double Room Non Smoking - Breakfast Included

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Moderate Double Room Non Smoking - Breakfast Included

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Japanese Room Non Smoking - Breakfast Included

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

Moderate Double Room Smoking - Breakfast Included

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Moderate Twin (Breakfast) Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Moderate Twin Triple Use (Breakfast) Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

Moderate Twin (Breakfast) Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Twin Room (Breakfast Included)

  • 53 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Double Room, Non Smoking (Breakfast Included)

  • 53 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Japanese-Western Room, Non Smoking

  • 1 bedroom
  • Sleeps 12
  • 2 Large Single Beds and 4 Single Futons
  • Free Wi-Fi

Japanese-Western Room, Non Smoking (Breakfast Included)

  • 1 bedroom
  • Sleeps 12
  • 2 Large Single Beds and 4 Single Futons
  • Free Wi-Fi

Similar properties

About this property

Hotel New Otani Hakata

4 restaurants, a bar/lounge, and self parking are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Hotel New Otani Hakata offers 372 accommodations with safes and slippers. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the great public transit around Hotel New Otani Hakata. During your stay, you're just a quick walk from Tenjin Underground Mall. Free WiFi in public areas, 4 restaurants, and a bar are available.
  • Free WiFi
  • Enjoy Japanese cuisine while dining at Sembazuru
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Guests have great things to say about the location and the helpful staff
  • 8 minutes by foot from Tenjin Underground Mall and a 1-minute drive from Canal City Hakata
There are 4 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A vending machine, multilingual staff, and concierge services are also featured at Hotel New Otani Hakata. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Fukuoka hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Sembazuru - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner.
Green house - This restaurant serves breakfast, lunch, and dinner. Open daily.
The Castillian Room - This restaurant specializes in Eastern European cuisine and serves lunch and dinner. Open select days.
Taikanen - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,900 for adults and JPY 2,200 for children
  • 4 restaurants
  • A bar/lounge

Restaurants on site

  • Green house
  • Sembazuru
  • Taikanen
  • The Castillian Room

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 14 floors
  • Ballroom
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3900 for adults and JPY 2200 for children
  • Self parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees apply to children 4-12 years old for breakfast.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Hakata
Hotel New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata Hotel
New Otani Hotel Hakata
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka

Hotel New Otani Hakata Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 699 out of 1122 reviews
Rating 8 - Good. 315 out of 1122 reviews
Rating 6 - Okay. 83 out of 1122 reviews
Rating 4 - Poor. 15 out of 1122 reviews
Rating 2 - Terrible. 10 out of 1122 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

DESMOND

Liked: Cleanliness, amenities, property conditions & facilities
Stellar staff, spacious room, old luxurious feel.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

nisaa

Liked: Cleanliness, staff & service, amenities
beautiful hotel
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Hiroyuki

Liked: Cleanliness, amenities, property conditions & facilities
A gorgeous hotel! One-level more excellent than others.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Jong gwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is easy access to tenjin and hakata districts. I had enjoyed shopping and delicious authentic japanese food.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Maila

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff are courteous. Good location.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Nice and friendly staff, great amenities, and clean and spacious room.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

NGAI CHI

Liked: Cleanliness, staff & service, amenities
very nice hotel , have every thing i needed , room is spacious and comfy , enjoy it!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jin Rui

Liked: Cleanliness, amenities, property conditions & facilities
convenient location with lots of great food around!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and spacious. Staffs are very kind and helpful.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness
Excellent property, clean, wonderful staff, very good breakfast and three minutes to the metro station.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is a little dated but the staff were outstanding. Beds are definitely on the hard side even for Japan standards but they accommodated and actually switched out my mattress when I was out. Breakfast buffet had lots of good quality options. Location is great.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large Clean Room! Hospitable and Helpful Staff Quiet area Near Convenience Stores Near Restaurants Between Hakata and Tenjin areas
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bedroom and excellent services representative. Late check out and welcome drink were rewarded. Overall rating is Excellent.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Prisca

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful. The room was spacious.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

tit leung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice will come again
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Suzan

Liked: Cleanliness, amenities, property conditions & facilities
good breakfast
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 5 nights in Nov 2025
Verified

8/10 Good

catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearby subway and walkable to minami tenjin for dining
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

TOMMY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Thai Khang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Hakata. Great rate and location. Next to subway line for easy commute. Highly recommend!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was friendly
Stayed 3 nights in Sep 2025
Verified

8/10 Good

ShinKai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent 2 nights in the hotel,
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Vi ping

Liked: Cleanliness
Close to many restaurants and right next to the subway. Easy to get to hakata station, tenjin underground shopping mall, walkable to Canal city. Room was clean and quiet, a bit outdated.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Underrated hotel

Should rated 4 star or more for this hotel.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it and will stay here again for next time.
Stayed 3 nights in Mar 2025