See all properties

Sutton Hotel Hakata City

Property class: 3

Choose dates to view prices

Photo gallery for Sutton Hotel Hakata City

A tall building with a sign for a hotel on the side.
A hotel room with two beds, a desk with a computer, a window with blinds, and a wardrobe.
A restaurant interior with wooden walls, large windows, and pendant lighting.
A modern entrance with a glass door, a black mat, and a ceiling light.
A spacious lobby with wooden flooring, a vending machine, and several seating areas with tables and chairs.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-ken, 812-0011
  • Place, Sumiyoshi Shrine
    ‪6 min walk‬
  • Place, Canal City Hakata
    ‪6 min walk‬
  • Place, Kushida Shrine
    ‪11 min walk‬
  • Airport, Fukuoka (FUK)
    ‪6 min drive‬

Room options

View all photos for Deluxe Single Room, Non Smoking

A hotel room with a large bed, a desk with a computer, a television, and a window with curtains.

Deluxe Single Room, Non Smoking

8.4 out of 10
Very good
(51 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds, Non Smoking

A hotel room with two beds, a nightstand with a lamp, a framed picture on the wall, and a bathroom door.

Superior Twin Room, 2 Single Beds, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Suite, Non Smoking

A hotel room with two beds, a sofa, a TV, and a small table.

Family Suite, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed, Non Smoking

A hotel room with a bed, desk, chair, television, and a nightstand with a lamp.

Standard Double Room, 1 Double Bed, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Hollywood Twin, Non Smoking

A hotel room with two beds, a wooden headboard, a bedside lamp, a phone, and a picture on the wall.

Hollywood Twin, Non Smoking

8.0 out of 10
Very good
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, Non Smoking

A hotel room with a large bed, a desk with a computer, a television, and a nightstand with a lamp.

Deluxe Double Room, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room Non-smoking

A hotel room with a bed, a desk with a TV, a chair, a lamp, and a picture on the wall.

Deluxe Double Room Non-smoking

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Suite Room Non-Smoking

A hotel room with two beds, a TV, a desk, and a bathroom with a mirror.

Family Suite Room Non-Smoking

  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Single Room Non-smoking

A hotel room with a large bed, a nightstand with a lamp, a telephone, and a framed picture on the wall.

Deluxe Single Room Non-smoking

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Similar properties

Public bath
Hotel Hokke Club Fukuoka
Hakata Ward
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,035 reviews
The price is €58
31 Aug - 1 Sept
Hotel Hokke Club Fukuoka

About this property

Sutton Hotel Hakata City

Along with a restaurant, this hotel has coffee/tea in a common area and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a front-desk safe, and multilingual staff assistance are onsite.
Sutton Hotel Hakata City offers 162 air-conditioned accommodations with slippers and hair dryers. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bidets, and complimentary toiletries.

This Fukuoka hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

With your stay at Sutton Hotel Hakata City, you're connected to the convention center and just a quick walk from Canal City Hakata. You'll find features like free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at Yakitori Sumiyoshi, a bistro that serves Japanese cuisine
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, laundry facilities, and a multilingual staff
  • 9 minutes by foot from Canal City Hakata and a 4-minute drive from Port of Hakata
There's a restaurant on site. Public spaces have free WiFi. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at Sutton Hotel Hakata City.

Smoking is allowed in designated areas at this 3-star Fukuoka hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 8:30 AM.
Yakitori Sumiyoshi - This bistro specializes in Japanese cuisine and serves breakfast and light fare. A children's menu is available. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (JPY 1,400 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 8:30 AM for a fee: JPY 1,500 for adults and JPY 800 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Yakitori Sumiyoshi

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: JPY 1000
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: JPY 1000

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1500 for adults and JPY 800 for children
  • Nearby parking fee: JPY 1400 per night (33 ft away)
  • Early check-in fee: JPY 1000 (subject to availability)
  • Late check-out fee: JPY 1000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property charges a daily storage fee for 2 or more pieces of luggage or packages.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hakata City Hotel
Sutton Hakata
Sutton Hakata City
Sutton Hakata City Fukuoka
Sutton Hotel Hakata
Sutton Hotel Hakata City
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel Fukuoka

Sutton Hotel Hakata City Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 322 out of 1001 reviews
Rating 8 - Good. 419 out of 1001 reviews
Rating 6 - Okay. 177 out of 1001 reviews
Rating 4 - Poor. 58 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Vivian

Liked: Staff & service
Location is very convenient and close to Hakata Station and shopping malls.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Vincent

Liked: Cleanliness
Staff very kind. Japanese breakfast.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Ken

Disliked: Staff & service, amenities, property conditions & facilities
I stayed there one night for business. Although the location is very convenient and close to Hakata station, the property is very old and I couldn’t feel the friendliness and welcoming atmosphere from the staff.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Hironori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's bigger room with small budget.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

WAI CHUN

Liked: Cleanliness, staff & service, amenities
Room is very comfortable. Staff are very helpful and nice. Highly recommended 👍
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great, room was spotless. A nice modern and good sized bathroom. Hotel was in walking distance of Hakata station and plenty of other things to see and do.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Kazuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
that's clean and cheap . so good hotel
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Masako

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staffs and clean room
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location and good price

The room was really nice, clean, spacious. They were offering their rooms good prices. I’ll be back here next visit to Hakata.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Hakata Station but not too close, which ideal since it not chaotic.
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel. Internet was not working though. Though not a problem for me.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Hak Luen

Limited breakfast options, hard bed
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

Juliano

Disliked: Amenities, property conditions & facilities
Outdated facilities
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Jacquelyn

Liked: Cleanliness, staff & service, room comfort
The room is simple and you get what you paid for. Good enough for an overnight or short stay. Hakata Station and Canal City is walking distance from hotel. I like the quiet neighborhood, although it was a weekend.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

HEE BIN

Liked: Cleanliness, staff & service, amenities
All
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was close to the train station and walkable. We were able to walk to the areas we wanted. The employees were nice by some didn't speak English or Japanese. Many employees were from Nepal.
Stayed 10 nights in Oct 2025
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Pretty good service overall
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Hak Luen

Liked: Cleanliness, staff & service
The free wifi is not working. Bed is too hard. Breakfast is basic.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

SHINJI

great
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

JAE CHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i didn't eat
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Kai Kwong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and had a traditional style with a wooden floor. It wasn’t fancy, but it felt stylish in a simple and classic way. I booked two rooms, and in one of them the temperature was quite hot. Since the air conditioning is centrally controlled, we couldn’t adjust it ourselves, which was uncomfortable. On the positive side, the rooms had enough space for two people, making the stay comfortable. One unusual aspect was the key system: when the room needed cleaning in the morning, we had to leave the key at the front desk and then pick it up again when returning. Surprisingly, no identification check was required when retrieving the keys. Overall, the experience was good and the cost was affordable. However, the lack of independent air conditioning control and the unstable Wi-Fi connection lowered my rating from 4.5 out of 5 to 4 out of 5.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Mark

Liked: Cleanliness, staff & service
The beds are hard as a rock. My hips are still soar 24 hours later.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of space to store your luggage if you're heavily loaded
Stayed 3 nights in Jul 2025
Verified review

4/10 Poor

Soonhee

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
It was not as good as I thought. It was clean but the atmosphere was not good. According to the itinerary, I canceled the reservation date after the visit to Yufuin and stayed at another hotel nearby, which was even more so. The price was the same, but the hotel level was different. I don't recommend it as a family trip. To be honest, I don't think I will go again.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Opus

Liked: Cleanliness, amenities
Ac not working
Stayed 2 nights in Nov 2025