"Very clean property, very friendly and helpful staff, fantastic food in terms of variety and quality. Amazing views over the sea, great location to s ... " More
5 Feb 2023 by The Management
Dear Mr. Gregory, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager
18 Feb 2020 by Santos
Dear Luís, Firstly we would like to thank you for sharing your experience with us. It is wonderful to know that you’ve found the Grand a 5 stars hotel in a great location. A sincere thank you for your thoughtful words and preference. It was our absolute pleasure taking care of you and we all look very much forward to welcome you back on a not too distant future at the Grand. Warm regards,
26 Nov 2019 by GRelations
Dear Guest, Thank you very much for your review and for choosing our hotel for your holidays in Madeira. It makes us happy to hear that everything was to your liking. We are happy to know that your found our staff friendly staff, good breakfast and the shuttle bus service was helpful. It was an absolute pleasure taking care of you! Our warmest regards, Andreína Aguiar Guest Relations | lti Holiday Manager
13 Oct 2017 by Management
Dear guest, Thank you so much for your lovely review and for choosing Lti Pestana Grand as your hotel in Madeira Island. It was a pleasure having you with us and we hope to welcome you back. Our warm regards,
11 Jun 2017 by Management
Dear KKS, Thank you so much for your lovely review and for choosing Lti Pestana Grand as your hotel in Mandeira Island. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management
24 Jan 2017 by Santos
Dear Guest, First of all, we would like to thank you for choosing our hotel for your holidays in Madeira : “The world´s leading island destination 2016”.We regret that we were not able to fully meet your expectations and present our most sincere apologies for it, as our main objective is to exceed our guests expectations and provide a memorable stay.We sincerely hope to welcome you again in a near future, until then please receive our kindest regards. The Hotel Management
25 Mar 2024 by The Management
Dear Mr. Andre,We were delighted to read that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager
25 Jul 2023 by The Management
Sehr geehrter Herr Markus, wir danken Ihnen, dass Sie uns Ihre ehrliche Meinung zu Ihrem Aufenthalt mitgeteilt haben. Leider haben wir Ihre Erwartungen nicht erfüllt. Für entstandene Unannehmlichkeiten entschuldigen wir uns aufrichtig. Wir haben alle genannten Punkte zur Kenntnis genommen, sodass zeitnah Verbesserungsmaßnahmen eingeleitet werden können.Wir wissen es zu schätzen, dass Sie das Pestana Grand für Ihren Aufenthalt gewählt haben. Hoffentlich geben Sie uns bei einem späteren Besuch die Gelegenheit, unsere hohen Servicestandards unter Beweis zu stellen und Ihr Vertrauen zurückzugewinnen.Mit freundlichen GrüßenGilberto GouveiaHoteldirektor
9 Jul 2023 by Pestana Grand Hotel
Cher Monsieur Patricio, Merci pour vos commentaires sur votre séjour au Pestana Grand. Nous sommes heureux d'apprendre que vous avez apprécié l'expérience et le service dévoué, attentionné et professionnel de notre équipe. Vos commentaires nous rendent fiers et nous incitent à améliorer continuellement notre service et à viser l'excellence.Ce fut un grand plaisir pour nous de vous accueillir en tant qu'invité. Nous tenons à vous remercier d'avoir séjourné au Pestana Grand et nous nous réjouissons de vous accueillir à nouveau bientôt.Cordialement,Gilberto GouvéiaDirecteur de l'hôtel
The following facilities or services will be unavailable from June 3 2024 to June 14 2024 (dates subject to change):
Pestana Grand Premium Ocean Resort offers its guests a kids' pool, an indoor pool, an outdoor pool, and Access to hot tub. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a business centre and a meeting room. A fitness centre, a sauna, and spa services are also featured at the luxury Pestana Grand Premium Ocean Resort. Free self parking is available. This 5-star Funchal hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Pestana Grand Premium Ocean Resort offers 177 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Bathrooms include a bath, dressing gowns, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Restaurante Atrium – This restaurant serves breakfast and dinner.
Restaurante Au Tagine – This restaurant specialises in Moroccan cuisine and only serves dinner. Open daily.
Trattoria La Fontana – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Pool Bar – This bar specialises in Mediterranean cuisine and only serves lunch. Open daily.
Room service (during limited hours) is available.
An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Drinks are not included for half board rate bookings.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. The property is professionally cleaned. Contactless check-in and contactless check-out are available.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
