2/10 Terrible
German
Travelled with family
7 Aug 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t recommend
I went to this hotel with my family for a Disney trip. We arrived at 1am and the first room we were given smelled like dog. It smelled worse than a single dog, it smelled like a pound! I went downstairs and left my family in the dog room while I requested another room. The lady at the front desk was not too friendly and when I told her about the smell, her response was “That’s weird, there hasn’t been a dog in that room in a month”. She gave me a new room but said I had to bring down my entire family in order for her to give me a new room key. It was almost 2am at this point and my entire family was tired from traveling and I explained this to her and that it made no sense making them bring down all the luggage’s just to go back up again, and she said that if we were not all downstairs we wouldn’t be able to switch rooms. After having everyone come downstairs she gave us the new room and we went to sleep. The next morning I was able to take a look at the room and it was FILTHY! The bed had black hairs in the sheets (neither my son nor I have black hair) and the comforter was full of stains. A section even looked like it had dried oatmeal. The towels were full of stains, and the overall cleanliness of the room was poor. I went down in the morning and immediately checked out and took my family elsewhere. The only positive thing I can say about this hotel is the breakfast was good and the young lady working in the front that checked us out early was very nice.
German
Stayed 3 nights in Aug 2025