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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Exterior
Free daily buffet breakfast
Lobby
Suite (Double Queen, Handicapped Impaired)
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Anakeesta
    ‪11 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪11 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Suite, 1 King Bed (Handicapped)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed (Handicapped)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite (Double Queen)

  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped)

  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite (Wide King, Handicapped, HEARING)

  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

  • 93 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (One Bed King)

Suite (One Bed King)

Suite (One Bed King)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

  • 93 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Comfort Suites Gatlinburg Downtown-Convention Center

Hotel with free breakfast, a short walk to SkyPark
An indoor pool, a snack bar/deli, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Weekly housekeeping is available.
Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Comfort Suites Gatlinburg Downtown-Convention Center. During your stay, you're just a quick walk from SkyPark. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a computer, laundry facilities, and a car charging station
  • Just a 5-minute walk from Gatlinburg Convention Center and 14 minutes by foot from Ripley's Aquarium of the Smokies
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An indoor pool, a vending machine, and ski storage are also featured at the business-friendly Comfort Suites Gatlinburg Downtown-Convention Center. Free self parking is available.

This Gatlinburg hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lift (152 centimetre wide door)
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 534 out of 727 reviews
Rating 8 - Good. 139 out of 727 reviews
Rating 6 - Okay. 30 out of 727 reviews
Rating 4 - Poor. 9 out of 727 reviews
Rating 2 - Terrible. 15 out of 727 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Hot breakfast was great...hotel was very clean and comfortable
Stayed 2 nights in Mar 2025

8/10 Good

LES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Saicha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
10/10 GREAT PLACE
Stayed 1 night in Mar 2025

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it
Stayed 3 nights in Mar 2025

10/10 Excellent

Charity

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Everyone was very kind and professional!! We will definitely come back to stay here again.
Stayed 1 night in Mar 2025

2/10 Terrible

Yashica

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Theft

My stay was wonderful and relaxing until I discovered my IPad was missing. I had left it out on the night stand and left for the day. I returned to a clean room and the next morning I discovered it was no longer there.
Stayed 2 nights in Mar 2025

10/10 Excellent

Hunter

Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty decent if you can overlook parking.

Clean, spacious rooms. Great value. Parking is awful! Spaces are so tight. We parked across the street at another hotel - worried we would get ticketed but had no choice.
Stayed 2 nights in Mar 2025

10/10 Excellent

jomis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tight spots for parking
Stayed 3 nights in Mar 2025

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Meg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect for my family! The location is amazing! The grounds were nicely kept, the room was big and very clean, and or was quiet. The staff we encountered were super friendly and helpful! The parking situation was a bit tight. However, we didn’t leave often because everything was walkable!
Stayed 3 nights in Mar 2025

10/10 Excellent

CharNeisha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great, nice hotel! Free parking
Stayed 4 nights in Mar 2025

10/10 Excellent

michal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel

Stayed 2 nights in Nov 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfy beds and spacious rooms. Only issue was not enough parking but front desk voiced could park at the pay lot below the hotel and would refund the parking fee, only issue was it was cash only.
Stayed 2 nights in Feb 2025

10/10 Excellent

Selena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Jairyd

Stayed 1 night in Feb 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Denia, Spartanburg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The actual parking lot is very tight and difficult to navigate. I had to be moved to a different room because the bedding was dirty. The breakfast was mediocre, and most things were cold. The front desk staff was polite. The hotel vould stand some updating. The hotel is fenced in with a shady apartment building next door. It is one street over from the convention center.
Stayed 2 nights in Mar 2025

10/10 Excellent

April r

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Codie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, comfortable beds, friendly staff! Great place!
Stayed 1 night in Mar 2025