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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Comfort Suites offers a welcoming entrance with glass doors and windows, accessible parking and a clear hotel sign.
Relax in a spacious interior with a seating area, dining space, and kitchen, offering a view of the outdoors.
Two single beds with white linens, a green patterned wall, and a wooden headboard.
Relax in our inviting lobby, featuring a spacious seating area with armchairs, sofa, and a central coffee table.
Welcome to our reception area, featuring a central desk with a unique crescent moon design and modern pendant lights.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Anakeesta
    ‪11 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪11 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Suite, 1 King Bed (Handicapped)

Relax in a stylish room with a neatly made bed, desk, and seating area.

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen)

Two single beds with white linens, a bedside table, and a wall-mounted light fixture.

Suite (Double Queen)

9.6 out of 10
Exceptional
(129 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (Double Queen, Handicapped)

Two single beds with white linens, wall-mounted lamps, and a geometric-patterned accent wall.

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Cozy retreat with a large bed, nightstand, and seating area.

Suite (Wide King, Handicapped, HEARING)

  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Relax in a spacious room with a large bed, desk, and kitchenette area.

Suite, 1 King Bed

9.4 out of 10
Exceptional
(34 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Relax in a stylish room with a large bed, nightstand, and mirror.

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped, HEARING)

Relax in a stylish room with a large bed, two bedside tables, and a seating area featuring a sofa and chair.

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Relax in a stylish room with a large bed, two bedside tables, and a desk with a chair.

Suite (One Bed King, Handicapped Impaired)

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Two single beds with white linens, a green patterned wall, and a wooden headboard.

Suite (Double Queen, Handicapped Impaired)

9.0 out of 10
Wonderful
(8 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (One Bed King)

Relax in a stylish room with a large bed, bedside tables, and a geometric-patterned wall.

Suite (One Bed King)

  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Relax in a stylish room with a large bed, desk, and geometric patterned wallpaper.

Suite, 1 King Bed (Handicapped Impaired)

9.4 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Relax in comfort with a large bed, nightstands, and a stylish geometric pattern above.

Suite (Wide King, HEARING)

8.0 out of 10
Very good
(1 review)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Comfort Suites Gatlinburg Downtown-Convention Center

Hotel with free breakfast, a short walk to SkyPark
An indoor pool, a snack bar/deli, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Weekly housekeeping is available.
Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Comfort Suites Gatlinburg Downtown-Convention Center. During your stay, you're just a quick walk from SkyPark. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a computer, laundry facilities, and a car charging station
  • Just a 5-minute walk from Gatlinburg Convention Center and 14 minutes by foot from Ripley's Aquarium of the Smokies
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An indoor pool, a vending machine, and ski storage are also featured at the business-friendly Comfort Suites Gatlinburg Downtown-Convention Center. Free self parking is available.

This Gatlinburg hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lift (152 centimetre wide door)
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 626 out of 870 reviews
Rating 8 - Good. 176 out of 870 reviews
Rating 6 - Okay. 40 out of 870 reviews
Rating 4 - Poor. 11 out of 870 reviews
Rating 2 - Terrible. 17 out of 870 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Preston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Comfortable staying

Super close to all the attractions in the main strip. The employees were friendly and nice. There was a pool which we enjoyed in the first day of our staying. It is a small pool but nice enough to relax. They provided a lot of toiletries with the exception of toothpaste.
Stayed 2 nights in Apr 2025

10/10 Excellent

Oded

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 2 nights in May 2025

10/10 Excellent

Everlys

Stayed 2 nights in May 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, rooms clean, was a bit pricey for what we got compared to other cities I've traveled to this year but overall akazing experience. Oh, parking is awful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is set of the main street a couple of blocks. It was quiet, clean and convenient to walk to the attractions. The hot breakfast was good. The room was very nice and comfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great, I definitely will come back with my daughter. The property was nice, housekeeping was offered everyday which shocked me. And it was just a great experience.
Stayed 2 nights in Apr 2025

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service
Very nice place. Close to everything!
Stayed 4 nights in Apr 2025

8/10 Good

Ankur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place. Newer construction, so everything is well done and clean. Rooms are spacious, quite, and beds are comfy, parking is free. One can walk to the restaurants and all the touristy stuff on Main Street. Only thing that needs significant improvement is the breakfast. Compared to other places with similar “complimentary” breakfast spread-this was very basic, limited, and sub par. Coffee was barely drinkable. Other than the breakfast, the hotel is a great getaway for Smoky mountain.
Stayed 4 nights in Apr 2025

8/10 Good

Chamere

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2025

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in Apr 2025

10/10 Excellent

Tomasina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations! The location is perfect for exploring the city, the rooms were incredibly clean and comfortable, and the staff was incredibly friendly and helpful. I highly recommend this hotel for a wonderful stay!
Stayed 2 nights in Apr 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Breakfast had a wide variety. Clean and friendly
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and all the staff were helpful
Stayed 2 nights in Apr 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind. Walkable to the main strip.
Stayed 5 nights in Apr 2025

8/10 Good

Navae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, and it was close to downtown.
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Best stay we’ve ever had!
Stayed 4 nights in Mar 2025

10/10 Excellent

Kulvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel close to the action

The property was faily new and was in great condition. EVerything was new, beds were comfortable and the room was a decent size. The only thing that I would pick on is the shower water pressure - it was pathetic. Took a long time to get soap off of you.I guess it the flow restrictors at work. Walking distance to Gatlinburg main drag. Overall a very comfortable stay.
Stayed 1 night in Apr 2025

8/10 Good

Edward

Stayed 1 night in Apr 2025

8/10 Good

Tomasz

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

supreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all activities around Gatlinburg
Stayed 1 night in Apr 2025

10/10 Excellent

Daisy

Stayed 1 night in Apr 2025

8/10 Good

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Gladys

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Very good

Stayed 2 nights in Apr 2025