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Holiday Inn Express Gatlinburg Downtown by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Gatlinburg Downtown by IHG

Interior
Lobby sitting area
Exterior
Waterslide
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
322 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪3 min walk‬
  • Place, Gatlinburg Space Needle
    ‪6 min walk‬
  • Place, Gatlinburg SkyPark
    ‪8 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (LEISURE)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (LEISURE)

9.4 out of 10
Exceptional
(23 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(53 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

9.6 out of 10
Exceptional
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

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  • Free Wi-Fi
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4.5 out of 5, Wonderful, 1,003 reviews
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includes taxes & fees
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About this property

Holiday Inn Express Gatlinburg Downtown by IHG

Hotel with free parking, 7-minute walk to Gatlinburg SkyPark
An indoor pool, a snack bar/deli, and a business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.
Holiday Inn Express Gatlinburg Downtown by IHG offers 113 accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Holiday Inn Express Gatlinburg Downtown by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Gatlinburg SkyPark. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Gatlinburg Convention Center and 14 minutes by foot from Great Smoky Mountains National Park
  • Theme park and local-area shuttle service available for a fee
There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. An indoor pool, a vending machine, and an arcade/game room are also featured at the business-friendly Holiday Inn Express Gatlinburg Downtown by IHG. Self parking is free.

This Gatlinburg hotel is smoke free.

Guests are served free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Gatlinburg Downtown Hotel
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Express Gatlinburg Downtown
Express Gatlinburg By Ihg
Holiday Inn Express Gatlinburg Downtown
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Holiday Inn Express Gatlinburg Downtown an IHG Hotel
Holiday Inn Express Gatlinburg Downtown by IHG Gatlinburg
Holiday Inn Express Gatlinburg Downtown by IHG Hotel Gatlinburg

Holiday Inn Express Gatlinburg Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1001 reviews
Rating 8 - Good. 197 out of 1001 reviews
Rating 6 - Okay. 49 out of 1001 reviews
Rating 4 - Poor. 23 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Friendly staff and great breakfast.
Stayed 2 nights in Oct 2025

10/10 Excellent

Rochelle

Stayed 2 nights in Oct 2025

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Rusty

Stayed 3 nights in Oct 2025

8/10 Good

Isaah

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Jordan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be our go to spot to stay going forward. Our kids loved it. It was comfortable. Staff is friendly and accommodating.
Stayed 1 night in Oct 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Chris

Stayed 2 nights in Oct 2025

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. My kids loved the swim area. Housekeeping kept our room clean.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Oct 2025

8/10 Good

Varida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

Audrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes. The breakfast was wonderful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Cheriya

Liked: Cleanliness
Stayed 2 nights in Oct 2025

8/10 Good

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool seems good for kids
Stayed 3 nights in Oct 2025

2/10 Terrible

Jack Robert, Wichita

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel was fine. Done with IHG properties because they won't give me points for booking through expedia.
Stayed 5 nights in Sep 2025

8/10 Good

Kimberly

Stayed 4 nights in Sep 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Aug 2025

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to shopping and restaurants. Indoor pool was amazing, and staff was nice. We also enjoyed the breakfast.
Stayed 2 nights in Sep 2025

2/10 Terrible

Brett

Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Calli

Disliked: Cleanliness, property conditions & facilities, room comfort

Would not recommend

There were straw papers and crumbs in the hallway when we arrived. The sheets had stains that appeared to be black mold. There was so much water damage to the bottom of the bathroom door the grey paint had peeled off all the way across. The beds were miserably hard. We arrived very late and moved hotels the next day.
Stayed 2 nights in Aug 2025

6/10 Okay

Monica

Travelled with family

a little dingy..

usually love HGI Express.. worst one we stayed at.. unimpressive.. a little dingy.. rooms smaller than usual
Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2025