Holiday Inn Express Gatlinburg Downtown by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Gatlinburg Downtown by IHG

Interior
Lobby
1 bedroom, minibar, in-room safe, desk
Exterior
Free breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Pool

Explore the area

View in a map
322 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪3 min walk‬
  • Anakeesta
    ‪12 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪12 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

Standard Room

  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 King Bed (LEISURE)

9.4 out of 10
Exceptional
(22 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(46 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communication)

9.6 out of 10
Exceptional
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communication)

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

Similar properties

About this property

Holiday Inn Express Gatlinburg Downtown by IHG

Hotel with free breakfast, a short walk to Gatlinburg Space Needle
An indoor pool, a snack bar/deli, and a business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.
Holiday Inn Express Gatlinburg Downtown by IHG offers 113 accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Holiday Inn Express Gatlinburg Downtown by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Gatlinburg Space Needle. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Gatlinburg Convention Center and 14 minutes by foot from Great Smoky Mountains National Park
  • Local-area and theme park shuttle service available for a fee
There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. An indoor pool, a vending machine, and an arcade/game room are also featured at the business-friendly Holiday Inn Express Gatlinburg Downtown by IHG. Self parking is free.

This Gatlinburg hotel is smoke free.

Guests are served free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Gatlinburg Downtown Hotel
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Holiday Inn Express Gatlinburg Downtown by IHG Gatlinburg
Holiday Inn Express Gatlinburg Downtown by IHG Hotel Gatlinburg

Holiday Inn Express Gatlinburg Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 1002 reviews
Rating 8 - Good. 198 out of 1002 reviews
Rating 6 - Okay. 48 out of 1002 reviews
Rating 4 - Poor. 22 out of 1002 reviews
Rating 2 - Terrible. 27 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property, clean rooms, close easy walking distance to the main Gatlinburg strip. The water park feature was a hit, although it is quite “splashy” and hard to avoid getting water poured on you going down any of the slides— so if your kids don’t enjoy being splashed, they may be hesitant. There is no hot tub, but a small-medium sized indoor pool. It was comfortable to swim in but on the lower temp end of heated pools. We only had two negative components to our stay: 1) The shower temperature wasn’t as warm as we’d prefer. I like hot showers, so perhaps it was just me, but my spouse and I agreed we wished they had their water heater turned up just a couple more degrees. The shower was fine, but I got out feeling a just a little chilly rather than warm. 2) We forgot an item in the room. Called within a couple hours of leaving as we were still in the area, and nothing had been turned in. Went back the next morning to check again and still nothing turned in. So we were a little bummed that someone from the cleaning staff decided to keep it instead of turn it on, it left a little bit of a sour taste in our mouth. Overall a good stay though, one bad apple doesn’t spoil the bunch. The proximity to the strip and having the water park area for kids is what sold us.
Stayed 1 night in Jun 2025

10/10 Excellent

Darlene

Liked: Cleanliness, property conditions & facilities
Hotel very clean, good breakfast, kids loved the indoor pool and water slide.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jonathan

Stayed 4 nights in May 2025

10/10 Excellent

Danette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast and clean room.
Stayed 3 nights in May 2025

10/10 Excellent

Kelly S

Stayed 2 nights in May 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities
I found this property to be clean and the staff to all be very nice and accommodating.
Stayed 2 nights in May 2025

10/10 Excellent

Wendalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the cleanliness of the hotel. The hotel had an absolutely wonderful smell. The breakfast they provided was always enough with variety. The hotel was also close to all attractions not requiring a car.
Stayed 6 nights in May 2025

10/10 Excellent

Phylesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A couple water slides in the pool area! A total must if traveling with littles!!!
Stayed 3 nights in May 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2025

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Kandice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We would stay again!

Everyone loved the indoor water park. It was a nice way to relax at the end of the day. The hotel was clean and in a walkable distance to attractions and restaurants>
Stayed 3 nights in May 2025

6/10 Okay

Dawn

Stayed 1 night in May 2025

10/10 Excellent

zack

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Great breakfast. Awesome water slides.
Stayed 2 nights in May 2025

10/10 Excellent

Katie

Stayed 1 night in Mar 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time very clean
Stayed 3 nights in May 2025

10/10 Excellent

Haydar, Chesterfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been a gem in a quaint little town. Walking distance to almost everything. Much better selection of breakfast items served than most hotels I've been to. Awesome pool for kids...
Stayed 3 nights in May 2025

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thomas at the front desk is probably the most customer care person ive ever encountered during a hotel stay. He is the VIP of hotel services. Clean hotel, comfy beds and next to all the activities.
Stayed 2 nights in May 2025

10/10 Excellent

Tina

Stayed 1 night in May 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TWO things you REALLY need to fix: (1) Rm 424-Unstoppable drip bathtub faucet. And if you tighten the grip, it only slows down the drip and then you need Conan the Barbarian to loosen it. (2) Fix the darn TV channel guides to where they are actually correct. If the front desk hadn't given me one that was different from the one in my room and I would have missed the Celtics game. The staff was GREAT!
Stayed 7 nights in Apr 2025

10/10 Excellent

Clay and Christy

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and very convenient to convention center.
Stayed 2 nights in Mar 2025

6/10 Okay

Crystal

Liked: Cleanliness, staff & service
Everything was very nice my only thing is my tv was broken in my room so that was a bummer for night time
Stayed 1 night in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great for our family. Close to everything. Catholic Church right next door!!
Stayed 1 night in Apr 2025

8/10 Good

troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 2 nights in Apr 2025

10/10 Excellent

Candace L

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Compensation not honored

We enjoyed our stay, however following our second night there we were asked to relocate to a different room due to a water leak in the wall affecting the room below us. We were told they would make compensation at check out, but didn’t. No partial refund or compensation of any kind. We were not happy about that at all.
Stayed 4 nights in Apr 2025

10/10 Excellent

Vince

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Breakfast was awesome!
Stayed 5 nights in Apr 2025