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Hotel Indigo Gatlinburg Downtown by IHG

Property class: 3.5

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Photo gallery for Hotel Indigo Gatlinburg Downtown by IHG

A rooftop bar with outdoor seating, a bar area, and a view of a forested hill.
A modern hotel with multiple floors, large windows, and a well-lit entrance.
A modern restaurant with large windows, wooden floors, and unique spherical hanging lights.
A modern living room with a large window, a sofa, a green armchair, and a flat-screen TV.
A hotel room with a large bed, a wooden wardrobe, a balcony with a table and chairs, and a city view.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Business services
  • Bar

Explore the area

View in a map
229 East Parkway, Gatlinburg, TN, 37738
  • Place, Historic Ogle Log Cabin
    ‪3 min walk‬
  • Place, Anakeesta
    ‪6 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪8 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Mobility)

A modern hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Standard Room, 1 King Bed, Roll-in Shower (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible Bathtub, Balcony (Communications, Mobility)

A neatly made bed with white linens, a wooden headboard, a bedside table with a lamp, and a wall-mounted power outlet.

Room, 2 Queen Beds, Accessible Bathtub, Balcony (Communications, Mobility)

8.8 out of 10
Excellent
(3 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony (Furnished)

A neatly made bed with white linens, a wooden headboard, a bedside table with a lamp, and a wall-mounted power outlet.

Standard Room, 2 Queen Beds, Balcony (Furnished)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications, Mobility)

A neatly made bed with white linens, a wooden headboard, a bedside table with a lamp, and a wall-mounted power outlet.

Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications, Mobility)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

A neatly made bed with white linens, a wooden headboard, a bedside table with a lamp, and a wall-mounted power outlet.

Standard Room

  • 36 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Balcony (Furnished)

A neatly made bed with white linens, a wooden headboard, a bedside table with a lamp, and a wall-mounted power outlet.

Standard Room, 1 King Bed, Balcony (Furnished)

10.0 out of 10
Exceptional
(6 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Mobility)

A neatly made bed with white linens, a wooden headboard, a bedside table with a lamp, and a wall-mounted power outlet.

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)

A modern hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(27 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

A modern living room with a large window, a sofa, a green armchair, and a flat-screen TV.

Presidential Suite, 1 Bedroom

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Balcony (Communications)

A neatly made bed with white linens, a wooden headboard, a bedside table with a lamp, and a wall-mounted power outlet.

Room, 1 King Bed, Mobility Accessible, Balcony (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Communications)

A modern living room with a sofa, ottoman, and TV, large windows with a city view, and a fireplace.

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Communications)

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

A modern hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A neatly made bed with white linens, a wooden headboard, a bedside table with a lamp, and a wall-mounted power outlet.

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(44 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

A modern living room with a sofa, ottoman, and TV, large windows with a city view, and a fireplace.

Suite, 1 Bedroom

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Indigo Gatlinburg Downtown by IHG

2 restaurants, an outdoor pool, and a fitness center are available at this smoke-free hotel. Other amenities include a bar/lounge, a coffee shop/cafe, and a microwave in a common area.
Hotel Indigo Gatlinburg Downtown by IHG offers 136 accommodations. Televisions come with cable channels.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
During your stay at Hotel Indigo Gatlinburg Downtown by IHG, you're just a quick walk from Ripley's Aquarium of the Smokies. 2 restaurants, an outdoor pool, and a gym are available. This property offers pet-friendly amenities like food and water bowls.
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include 2 meeting rooms, conference space, and laundry facilities
  • Onsite recreation includes a gym
  • Within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel Indigo Gatlinburg Downtown by IHG offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge.

Event space at this hotel measures 4674 square feet (434 square meters) and includes conference space. Hotel Indigo Gatlinburg Downtown by IHG also features laundry facilities, an elevator, and a microwave in a common area.

This 3.5-star Gatlinburg hotel is smoke free.

Altitude & Rooftop Bar - Onsite restaurant. Open daily.
Bear Trail Café - Onsite café. Open daily.

Property amenities

Parking and transport

  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Altitude & Rooftop Bar
  • Bear Trail Café

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Shared microwave

Business services

  • 2 meeting rooms
  • 4,674 square feet of conference space

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Built in 2025
  • Smoking not allowed

Room amenities

Entertainment

  • Cable channels

Food and drink

  • Mini-fridge

More

  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation (varies based on length of stay)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 1.25 percent
  • Resort fee: USD 20.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • In-room bottled water
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.

Hotel Indigo Gatlinburg Downtown by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 496 out of 581 reviews
Rating 8 - Good. 53 out of 581 reviews
Rating 6 - Okay. 18 out of 581 reviews
Rating 4 - Poor. 8 out of 581 reviews
Rating 2 - Terrible. 6 out of 581 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Arunkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good place to stay at
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Will stay again on our next trip!!!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodations! Great location! Walking distance to all the fun shops and restaurants,
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Alma

Liked: Cleanliness, amenities, property conditions & facilities
Great amenities and clean and spacious room in a great location.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sharyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with great amenities!! Very clean and excellent front desk personnel!
View from our balcony.
Infinity pool that was heated🥰
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful, nicely decorated, feels like an upscale boutique hotel. Really enjoyed the pool and roof top bar and restaurant!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch and great views from the rooftop bar and restaurant.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Danielle

Great location, love the rooftop restaurant!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Beautiful rooms, lobby, and rooftop. Great location too! Staff were very kind.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our room was lovely..comfy bed/bedding...spacious, and dog friendly. Staff was friendly and helpful, and the roof top dining was awesome
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Rooms are nice, Starbucks in the lobby and the food at the restaurant was good.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was really nice definitely making this place my new Gatlinburg hotel
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Perfect location and the rooftop bar was amazing.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

CC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely, clean and comfortable. Sarah and Julie at the front desk were so nice and helpful. Rooftop bar, restaurant and outdoor patio had gorgeous views!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and perfect location!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the hotel, service, staff, pool everything was Awesome!! We will definitely go back and highly recommend!!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Amazing location with even better views! Would recommend and stay again!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean the breakfast was good. We really enjoyed the pool area and the bartenders were extremely nice. The lady that checked us in was very friendly and gave us some tips about Gatlinburg.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve stayed at in Gatlinburg.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very accommodating. Room was superb. Highly recommend. Location was quiet and convenient.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel and room were very clean. staff was very friendly and helpful. pool was great but chilly as it was opening weekend, great for my kiddo who had it all to himself.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. The front desk people are very friendly. The room is big and very clean.
Stayed 2 nights in May 2026