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Mainstay Suites Gatlinburg TN

2.0 star property

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Room
Lobby
Pool
Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Laundry room
  • Room service
  • 24/7 front desk

Explore the area

View in a map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Cupids Chapel of Love
    ‪2 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Place, Anakeesta
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

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About this property

Mainstay Suites Gatlinburg TN

Hotel with a fitness center, near Ripley's Aquarium of the Smokies
A fitness center, dry cleaning, and laundry facilities are available at this hotel. Additionally, a 24-hour front desk, a front-desk safe, and multilingual staff assistance are onsite.
Recreational amenities at the hotel include a fitness center.
During your stay at Mainstay Suites Gatlinburg TN, you're just a quick walk from Cupids Chapel of Love. A gym and dry cleaning service are available.
  • Amenities include a front-desk safe, laundry facilities, and a multilingual staff
  • Onsite recreation includes a gym
  • Just a 4-minute drive from Anakeesta and a few minutes from Ripley's Aquarium of the Smokies
Mainstay Suites Gatlinburg TN offers its guests a fitness center, multilingual staff, and laundry facilities. Mainstay Suites Gatlinburg TN also features dry cleaning/laundry services, shopping on site, and a front-desk safe. The front desk is open around the clock.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Internet access

Things to do

  • Gym
  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff

Accessibility

  • Lift

Room amenities

Food and drink

  • Room service

Policies

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Mainstay Suites Gatlinburg TN Hotel
Mainstay Suites Gatlinburg TN Gatlinburg
Mainstay Suites Gatlinburg TN Hotel Gatlinburg

Mainstay Suites Gatlinburg TN Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 41 reviews
Rating 8 - Good. 7 out of 41 reviews
Rating 6 - Okay. 3 out of 41 reviews
Rating 4 - Poor. 2 out of 41 reviews
Rating 2 - Terrible. 2 out of 41 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Fabricio

Stayed 2 nights in Oct 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here every year. The rooms are great. Most of all the staff is ALWAYS nice helpful and friendly. We appreciate the warm welcome.
Stayed 2 nights in Oct 2025

6/10 Okay

Lizzette

Stayed 1 night in Oct 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous 4 day stay. Very clean. Staff was so friendly and accommodating. Good breakfast selection. Nice quiet area. Can’t say enough good things about our stay there. We will definitely stay there the next time we are in the area.
Stayed 4 nights in Oct 2025

8/10 Good

Paul

Stayed 1 night in Oct 2025

10/10 Excellent

Ruben

Stayed 1 night in Oct 2025

8/10 Good

Brandi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close enough to everything without being right in the traffic. Clean and comfortable room.
Stayed 3 nights in Oct 2025

10/10 Excellent

Dillan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Maribel

Travelled with partner
Liked: Amenities, property conditions & facilities
I like how friendly the the staff was and to be able to have a conversation with them.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jose, Valencia

Stayed 1 night in Jul 2025

10/10 Excellent

Raji

Stayed 1 night in Jul 2025

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we have stayed here twice already and loved our stay. Everyone is so friendly. We look forward to returning.
Stayed 3 nights in Mar 2025

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was practically new. very clean, comfortable beds, but we didn't sleep much because someone in the room above us was obviously building a house in their room and stomping on the floor all night long.
Stayed 1 night in Jul 2024

10/10 Excellent

Shenicqua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Amazing hospitality
Stayed 2 nights in Jun 2024

6/10 Okay

Linda

Travelled with family
Disliked: Cleanliness
Well first night there they double booked our room we didn’t have dead bolt on but we had other they were able to open our door this was at 12:- 15 am then lady at front desk was rude as all get out didn’t even say sorry. We complained they did give us a free night said it would be credited back to you then you can credit our zip account.
Stayed 4 nights in Mar 2024