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MainStay Suites Gatlinburg Downtown Area

2.5 star property

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Photo gallery for MainStay Suites Gatlinburg Downtown Area

Exterior
1 bedroom, blackout curtains, iron/ironing board, free WiFi
Indoor pool
1 bedroom, blackout curtains, iron/ironing board, free WiFi
1 bedroom, blackout curtains, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Pool
  • Air conditioning
  • Parking included

Explore the area

View in a map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Place, Anakeesta
    ‪3 min drive‬
  • Place, Wild Bear Falls Indoor Water Park
    ‪4 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(34 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Larger Room)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

MainStay Suites Gatlinburg Downtown Area

Hotel with free parking, near Ripley's Aquarium of the Smokies
Along with an indoor pool, this hotel has a fitness center and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk. Housekeeping is available on request.
MainStay Suites Gatlinburg Downtown Area offers 116 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Kitchens offer full-sized refrigerators/freezers, microwaves, and dishwashers. Bathrooms include bathtubs.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at MainStay Suites Gatlinburg Downtown Area. During your stay, you'll be within walking distance of Ripley's Aquarium of the Smokies. Features include free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a business center, convenience store, and a computer
  • Onsite recreation includes a gym
  • Just a 4-minute drive from Ripley's Aquarium of the Smokies and a few minutes from Anakeesta
MainStay Suites Gatlinburg Downtown Area offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. MainStay Suites Gatlinburg Downtown Area also features coffee/tea in a common area, laundry facilities, and a convenience store. Free self parking is available.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg

MainStay Suites Gatlinburg Downtown Area Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 266 out of 382 reviews
Rating 8 - Good. 69 out of 382 reviews
Rating 6 - Okay. 20 out of 382 reviews
Rating 4 - Poor. 7 out of 382 reviews
Rating 2 - Terrible. 20 out of 382 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katy

Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family

Gatlinburg 2025

This was a convenient location to many places in Gatlinburg.
Stayed 1 night in Jul 2025

10/10 Excellent

Aila Jaessen

Stayed 2 nights in Jun 2025

10/10 Excellent

Joanna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay..30 min walk distance to Gatlinburg downtown
Stayed 1 night in Jul 2025

8/10 Good

Mitzi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Livia

Stayed 1 night in Jul 2025

10/10 Excellent

Kiara

Stayed 2 nights in Jun 2025

10/10 Excellent

Maishia

Stayed 1 night in Jun 2025

10/10 Excellent

Marin

Stayed 1 night in Jul 2025

10/10 Excellent

Kayla

Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little get away

Me and my son had a nice time visiting the area. The hotel was nice, clean, friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Mary Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Karin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! They were all very helpful to a first time visitor. Highly recommend staying here.
Stayed 3 nights in Jun 2025

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty! Dirty! Dirty! Rooms.

The room was terrible, the floor of the room is crazy dirty never cleaned. Traveling with family and kids, the offered a room on ground floor saying that it was the only cleaned room available. Dont have any words to describe the cleanliness of the room. On top of it, in the night and early hours of the morning, we wood smell weird smoke smell coming from the adjacent rooms, which was terrible, i will never recommend this hotel if you are traveling with kids. Very upset with hotels.com as well since we have booked through them paying hefty per night room rate.
Stayed 3 nights in Jun 2025

10/10 Excellent

Elizabeth S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the business of the Main Street but easy access to trolley.
Stayed 1 night in Jun 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jun 2025

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It's kind of out of town but close enough to town.
Stayed 2 nights in Jun 2025

8/10 Good

Carol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. The family enjoyed the pool. Breakfast was very basic; waffles and yogurt. Amazing Mexican restaurant right across the parking lot. Biggest downside is the amount of light coming in the rooms when trying to sleep. The connected room and hallway all had bright lights shining under the doors. Outside was lit up like a runway and the curtains could not block it well.
Stayed 2 nights in Jun 2025

10/10 Excellent

Shagun

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Ricky

Travelled with family
Liked: Amenities
Location is good, away from most of the heavy traffic areas But planning on what a where you are going maybe a headache getting all the way the other side of town but fortunately for us the thing we had planned it was the perfect location
Stayed 3 nights in Jun 2025

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent. Beautiful. Staff is very friendly. Loved it. Great hot/cold breakfast. Would stay there again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really clean and quiet. Very peaceful.
Stayed 5 nights in Jun 2025

8/10 Good

Joe

Liked: Cleanliness, amenities
Beautiful River View
Stayed 1 night in Jun 2025