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Quality Inn & Suites

2.5 star property

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Photo gallery for Quality Inn & Suites

Relax in a spacious room with a bathtub, separate seating area, and wall-mounted TV.
Sit and enjoy the serene surroundings from this outdoor bench, nestled among lush greenery.
Welcome to Quality Inn & Suites Gatlinburg, TN, where guests can check in and relax in a comfortable waiting area with a plush armchair and small table.
Guests can prepare meals in this well-equipped kitchen with a stove, coffee machine, and refrigerator.
Relax by the pool surrounded by lush surroundings and enjoy the hotel's outdoor space.

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
401 Hemlock Street, Gatlinburg, TN, 37738
  • Ripley's Aquarium of the Smokies
    ‪11 min walk‬
  • Anakeesta
    ‪11 min walk‬
  • SkyPark
    ‪18 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪80 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (No Pets)

Two single beds with matching headboards and footboards, a nightstand with a lamp, and framed artwork adorn this cozy space.

Standard Room, 2 Queen Beds, Non Smoking (No Pets)

8.6 out of 10
Excellent
(35 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Relax in a spacious room with a bathtub, separate seating area, and wall-mounted TV.

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Cozy retreat with a made bed, kitchenette, TV, and dining area.

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace (Pet Friendly)

Two double beds with matching headboards, a flat-screen TV, and a cozy seating area.

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (Pet Friendly)

8.6 out of 10
Excellent
(22 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

Two double beds with matching headboards, a flat-screen TV, and a cozy seating area.

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

7.6 out of 10
Good
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Two single beds with matching headboards and footboards, a nightstand with a lamp, and framed artwork adorn this cozy space.

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Guests can enjoy a refreshing swim in the hotel's pool surrounded by a deck.

Super 8 by Wyndham Downtown Gatlinburg at Convention Center

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.7 out of 5, Good, (574)
The price is €49
for 1 room
includes taxes & fees
20 Aug - 21 Aug
Super 8 by Wyndham Downtown Gatlinburg at Convention Center

About this property

Quality Inn & Suites

Hotel with free breakfast, a quick walk to Hillbilly Golf
Along with a 24-hour business center, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
Quality Inn & Suites offers 86 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us they enjoy the free breakfast at Quality Inn & Suites. During your stay, you're just a quick walk from Hillbilly Golf. Features include free WiFi in public areas and free self parking, plus a 24-hour business center.
  • Free continental breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a 24-hour business center, a meeting room, and a computer
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 4-minute walk from Hillbilly Golf and 7 minutes by foot from Ripley's Davy Crockett Mini Golf
  • Pets welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn & Suites. Self parking is free.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served free continental breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Built in 1985
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
  • Maximum 2 (weight limit: 31 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Gatlinburg Red Roof Inn
Red Roof Inn Gatlinburg
Red Roof Inn Hotel Gatlinburg
Red Roof Inn & Suites Gatlinburg - Aquarium Hotel Gatlinburg
Red Roof Inn And Suites Gatlinburg - Aquarium
Quality Inn Gatlinburg
Quality Gatlinburg
Quality Inn & Suites Hotel
Quality Inn & Suites Gatlinburg
Quality Inn & Suites Hotel Gatlinburg

Quality Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 333 out of 1002 reviews
Rating 8 - Good. 280 out of 1002 reviews
Rating 6 - Okay. 185 out of 1002 reviews
Rating 4 - Poor. 110 out of 1002 reviews
Rating 2 - Terrible. 94 out of 1002 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
This area is walkable to the attractions in Gatlinburg and easy free parking.
Stayed 1 night in Apr 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Deanna

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sai Paresh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amongst the forest. Good view and close to the town. Can take a shuttle right outside the hotel so don’t need to walk or pay for parking in the town. Amazing
Stayed 1 night in Apr 2025

6/10 Okay

Russell

Disliked: Cleanliness, property conditions & facilities, room comfort

OK but simple

OK but needs improvement
Stayed 1 night in Apr 2025

2/10 Terrible

Tammy L

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

JUST HORRIBLE

It was horrible!!!! The rooms STINK they are NASTY, MOLD in shower and on the door jams. Floors coming up, beds are horrible, three balconies are rusted and the man Jimmy in the office was very RUDE and calling people liars on how they booked their rooms and said he was going to get it from his boss cause we booked rooms non smoking and he said no one did. The ladies in the office when I was, was very upset on him telling them they didn’t book those rooms. Just an overall horrible experience there.
Stayed 2 nights in Apr 2025

4/10 Poor

Tiffany

Bear this in mind before booking

When they tell you to keep food out of your car due to the residential bear.. they mean it! Saw that big boy the first night. A/c unit isnt consistent. Water pressure in shower is less than desirable. If you have thick/long hair, expect a long shower. Floor wasnt clean in bathroom. No disclaimer that house keeping visits daily and no placard to say you wish to not be disturbed. Parking is tight and minimal. Location is hard to get out of during high or moderate traffic. Front desk staff is not very personable. Cleaning staff is friendly and I do appreciate those women. Pool.. more like ice bath if the sun isn't out.
Stayed 3 nights in Apr 2025

6/10 Okay

Marcia

Disliked: Property conditions & facilities
Great price . The room had been updated and I was impressed how quiet it was even though the hotel looked full. The common areas need to be updated. I would stay again.
Stayed 4 nights in Apr 2025

4/10 Poor

Tammy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was really dirty. Sinks, nor tub had a stopper. So anything could fall down the sink drain. And the tub was so full of hair that it would not drain. The two lamps had shades falling off... big dents and no finials so hung sideways, the ceiling in bath was falling in, there was blood spatters on the shower curtain and wall and even behind the toilet and on back of bathroom door, the door to the room had a big crack when shut where you could see the light, floor had not been cleaned or even mopped for a very long time... no bulb in one light and the one over the sink was filthy... wish I could attach photos. The front desk staff was pleasant and that is the best I can say.
Stayed 5 nights in Apr 2025

6/10 Okay

Nathaniel

Travelled with family
Disliked: Cleanliness, amenities
I'm only writing something to hit submit
Stayed 1 night in Apr 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

huma

Stayed 1 night in Apr 2025

10/10 Excellent

Chelsea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seen bears and breakfast was good. A nice condiment place to stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Eliasib

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para el precio estuvo bastante bien.
Stayed 3 nights in Apr 2025

10/10 Excellent

cynthia, Citrus springs

Stayed 1 night in Apr 2025

8/10 Good

Cheryle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Be aware of bears 🐻. Other than that everything was great.
Stayed 1 night in Apr 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean.
Stayed 3 nights in Apr 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the room choice with the fireplace. It was bigger than I imagined it would be. I also had a encounter with a bear that I had to run in the main office from. The highlight of our stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Kunal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with great location! Just bang on the river and local attractions
Stayed 1 night in Apr 2025

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot if you want to be able to walk to the Main Street of Gaitlinburg and not have to pay $20 for parking. The hotel sits at one end where all the main stores and restaurants are at, and it’s about a mile to walk to the other end. Very easy. You’re also super close to the national park so you get the best of both.
Stayed 4 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Not bad for the price. Great location

We added an extra day to our stay and decided to add this hotel to our travel. The lobby is small and needs a refresh. The young lady that checked us in was very sweet and helpful. The room is a typical hotel room. I love the carpets are coming out, feels cleaner and did not smell. The water pressure could use some work but did what it was suppose to.
Stayed 1 night in Apr 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities
Accomodating
Stayed 2 nights in Apr 2025

10/10 Excellent

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean rooms
Stayed 2 nights in Mar 2025

8/10 Good

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view! We saw a bear right in the property!
Stayed 2 nights in Apr 2025

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel and convenient location.
Stayed 1 night in Mar 2025