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Quality Inn & Suites

2.5 star property

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Photo gallery for Quality Inn & Suites

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)
Lobby
Exterior
Exterior
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

Map
401 Hemlock Street, Gatlinburg, TN, 37738
  • Ripley's Aquarium of the Smokies
    ‪11 min walk‬
  • Anakeesta
    ‪11 min walk‬
  • Gatlinburg Convention Center
    ‪20 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪80 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (No Pets)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking (No Pets)

8.6 out of 10
Excellent
(34 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace (Pet Friendly)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (Pet Friendly)

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

7.0 out of 10
Good
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn & Suites

Hotel with free breakfast, a quick walk to Hillbilly Golf
Along with a 24-hour business center, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
Quality Inn & Suites offers 86 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us they enjoy the free breakfast at Quality Inn & Suites. During your stay, you're just a quick walk from Hillbilly Golf. Features include free WiFi in public areas and free self parking, plus a 24-hour business center.
  • Free continental breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a 24-hour business center, a meeting room, and a computer
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 4-minute walk from Hillbilly Golf and 7 minutes by foot from Ripley's Davy Crockett Mini Golf
  • Pets welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn & Suites. Self parking is free.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served free continental breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Built in 1985
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
  • Maximum 2 (weight limit: 31 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Gatlinburg Red Roof Inn
Red Roof Inn Gatlinburg
Red Roof Inn Hotel Gatlinburg
Red Roof Inn & Suites Gatlinburg - Aquarium Hotel Gatlinburg
Red Roof Inn And Suites Gatlinburg - Aquarium
Quality Inn Gatlinburg
Quality Gatlinburg
Quality Inn & Suites Hotel
Quality Inn & Suites Gatlinburg
Quality Inn & Suites Hotel Gatlinburg

Quality Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 334 out of 1000 reviews
Rating 8 - Good. 290 out of 1000 reviews
Rating 6 - Okay. 180 out of 1000 reviews
Rating 4 - Poor. 108 out of 1000 reviews
Rating 2 - Terrible. 88 out of 1000 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Rey

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Haley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Area was good, but the big downside was how dirty the rooms were. cobwebs in almost every corner, stained sheets, dead bugs in sink, bath, ground, and corners. toilet barely flushed, stains and chips on walls. Just overall, very clear that they haven’t deep cleaned. price was only $77 a night, would NOT pay more during peak times for this room tho.
Stayed 3 nights in Mar 2025

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer sevice, old guy at front desk was extremely rude to me during check-in
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service

Its ok

It’s an older hotel but it’s still okay. What can you really expect for $120 a night. There was a little black mold in the bathroom and some of the outlets didn’t work.
Stayed 1 night in Mar 2025

8/10 Good

John

Stayed 1 night in Mar 2025

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, room comfort

Decent Stay for Weekend Trip To The Smokies

Gentleman at the front desk was very welcoming and gave us a spill about watching out for bears. The property itself was relatively nice. It’s definitely on the older side a could use some updating, and rooms were clean for the most part (except for dust on the bathroom vent).
Stayed 2 nights in Mar 2025

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traveling with a dog

This place is a hidden gem. Yes, it is older but clean and comfortable. Very accomodating for my dog and reasonable pet fees. I was able to quickly get to the main road quickly and walk her at 5 am.
Stayed 1 night in Mar 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the fireplace and balcony. Great for the price
Stayed 1 night in Mar 2025

2/10 Terrible

Jack

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was very dirty. Our room had not been cleaned prior to us arriving and they would not clean it because and I quote there might be bears out
Stayed 2 nights in Mar 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best sleep at a great location!!

I wish I would have taken a picture of our room when I entered. It was so clean and spacious! I will admit I was a bit apprehensive after reading some reviews. Our room was so comfortable. We had a room with a fireplace and a balcony. The beds were some of the most comfortable I’ve ever had for an overnight stay. The pillows and sheets felt high quality. The temperate was well regulated. The bathroom was small but did what it needed to do for the 4 of us. We actually had housekeeping bring us fresh towels every day!! The breakfast was a fairly standard free hotel breakfast. My kids loved making the sausage egg biscuit. The property is within walking distance of downtown and right near a trolly pick up. With the heavy traffic it’s nice to leave the car behind.
Stayed 4 nights in Feb 2025

8/10 Good

Lisa

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded but convenient
Stayed 2 nights in Mar 2025

8/10 Good

Heidi J

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It wasn't the worst stay. Room was huge! Definitely dated. Spilled something on the bed and instead of changing it, they just made the bed. Fireplace didn't work. Told them about it and they said they would look into it after our stay. Double charged my debit card. They said it was a security thing with the bank, but then a $1.00 charge showed up too. First business day after our trip and we're still waiting on it to go back.
Stayed 2 nights in Feb 2025

4/10 Poor

Dylan

Stayed 1 night in Feb 2025

8/10 Good

Denise, Hixson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, enjoyed the fireplace and jetted tub. Location made it easy to ride the free shuttle and avoid downtown parking. The only downside was a lumpy bed.
Stayed 2 nights in Feb 2025

2/10 Terrible

roman

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Byron

Stayed 1 night in Dec 2024

8/10 Good

STEVE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very spacious and the fireplace was a good to sit beside considering it rained the whole time
Stayed 1 night in Feb 2025

8/10 Good

lisa, Wilsonville

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue we had was there wasn’t a full buffet breakfast Tuesday-Thursday and it wasn’t mentioned before hand.
Stayed 3 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced. Some deferred maintenance. Clean, spacious room. Beautiful setting. I'd eagerly return hoping that deferred maintenance is attended to, although it's nothing serious - mostly cosmetic.
Stayed 2 nights in Feb 2025

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king suite with fireplace and jacuzzi is a great room for the price
Stayed 2 nights in Feb 2025

8/10 Good

Amber

Travelled with family
Stayed 2 nights in Jan 2025

6/10 Okay

Herbert

Travelled with family
Liked: Cleanliness

Fair , good for the price

Stayed 2 nights in Jan 2025

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the king suite was very comfy and clean
Stayed 3 nights in Jan 2025

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except my fireplace didn’t work. Nobody fixed it before I left.
Stayed 1 night in Jan 2025

2/10 Terrible

Oscar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025