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River Terrace Resort & Convention Center

3.5 star property

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Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Reception
Signature Room, 2 Queen Beds, River View
Signature Room, 2 Queen Beds, River View
Exterior

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Pool
  • Pet-friendly
  • Air conditioning

Explore the area

Map
240 River Road, Gatlinburg, TN, 37738
  • SkyPark
    ‪4 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Anakeesta
    ‪6 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(12 reviews)
  • 18 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(18 reviews)
  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | Balcony

Signature Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(33 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(37 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds

7.4 out of 10
Good
(12 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, River View

Signature Room, 2 Queen Beds, River View | Balcony view

Signature Room, 2 Queen Beds, River View

8.0 out of 10
Very good
(7 reviews)
  • 27 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.0 out of 10
Good
(4 reviews)
  • 56 sq m
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

River Terrace Resort & Convention Center

Resort with free breakfast, a short walk to Ripley's Aquarium of the Smokies
This smoke-free resort features an outdoor pool, a conference center, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at River Terrace Resort & Convention Center. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a business center, meeting rooms, and a conference center
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Ripley's Aquarium of the Smokies and 15 minutes by foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Free breakfast is available daily. An outdoor pool, a vending machine, and gift shops/newsstands are also featured at River Terrace Resort & Convention Center. Self parking is free.

This Gatlinburg resort is smoke free.

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 1002 reviews
Rating 8 - Good. 268 out of 1002 reviews
Rating 6 - Okay. 158 out of 1002 reviews
Rating 4 - Poor. 103 out of 1002 reviews
Rating 2 - Terrible. 64 out of 1002 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Out dated .. no hot water ,I rented three rooms for the weekend and you would think one would have hot water . Property needs updating it’s part of Westgate who owns time share properties across the United States you would think it would be better accommodations. The location is excellent so that’s why I’m giving 2 stars
Stayed 2 nights in May 2025

10/10 Excellent

Cindy, Gulfport

Stayed 3 nights in Jan 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Donald, Myrtle Beach

Needs updated. Drains in bathrooms don't drain very well standing in water while showering.
Stayed 3 nights in Apr 2025

10/10 Excellent

Halie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay and walking distance to everything gatlinburg offers
Stayed 3 nights in Apr 2025

4/10 Poor

Jeff

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Denetta

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing...they allowed early check -in at no extra charge. Spacious rooms, very quiet, bed was comfortable. On Wednesday we decided to go ahead and leave due to more storms moving in, we were checking out Thursday anyway. They gave us a credit for the night even though it was late afternoon when we left. This wasn't our first time there and it won't be our last.
Stayed 3 nights in Apr 2025

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
The room was bigger than i expected. Had a full kitchen which i didnt expect. Private balcony with nice view. Within walking distance to everything. Dislikes were no shower curtain, hair dryer was broken and in pieces, breakfast was just muffins and yogurt and the pool was pretty chilly considering it was suppose to be heated. Mandy (staff member) was awesome. Very helpful. Id rate her 5 stars.
Stayed 2 nights in Apr 2025

4/10 Poor

Isael

Disliked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2025

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located in the middle of the town.
Stayed 1 night in Apr 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time staying here
Stayed 4 nights in Apr 2025

4/10 Poor

Laura

Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value great location

Nice central location, close walk to shops and attractions. Great value for the price.
Stayed 4 nights in Apr 2025

8/10 Good

Chanelle

Travelled with partner
Liked: Staff & service, amenities
We have stayed several times at the River Terrace. The staff is always friendly and welcoming. Our room this trip could have definitely been cleaned more thoroughly. And the bathtub definitely needs replaced as it was very dated, which made it look very unclean. Outside of our room was very sticky too. Our view from the room was wonderful though and I always love the balconies. I love the walkability to everything in downtown Gatlinburg.
Stayed 5 nights in Mar 2025

10/10 Excellent

Valdon

Liked: Cleanliness, property conditions & facilities, room comfort
We stay here every trip to the mountains. The staff is very friendly and very convenient to downtown. Very pleased!!
Stayed 1 night in Apr 2025

8/10 Good

deboarh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

8/10 Good

jonathan

Stayed 2 nights in Dec 2024

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great customer service and prime location

It was in a great location. We couldn’t have asked for better customer service than we were provided. We will definitely stay there again!
Stayed 3 nights in Apr 2025

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fix the hot water please

Always a great stay. We had 6 in my party for ny 50th birthday. We were in 6361 and for some reason about every 30 seconds the shower would scald your skin off!! Location is perfect!!
Stayed 4 nights in Apr 2025

8/10 Good

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to everything. Bathroom had alot of soap residue on it. Older hotel but still okay for the price.
Stayed 3 nights in Apr 2025

10/10 Excellent

sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything and it was a beautiful hotel.
Stayed 2 nights in Apr 2025

4/10 Poor

Calena

Travelled with family
Liked: Staff & service
The property is located near the strip which was nice. Things that need improvement, the hair dryer did not work. The shower did not drain so you are standing in your bath water which is gross.
Stayed 1 night in Apr 2025