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River Terrace Resort & Convention Center

3.5 star property

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Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Signature Room, 2 Queen Beds, River View
Reception
Outdoor pool
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
240 River Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪4 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Place, Anakeesta
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(44 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(43 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.0 out of 10
Good
(4 reviews)
  • River view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

8.8 out of 10
Excellent
(15 reviews)
  • River view
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | Balcony

Signature Room, 1 King Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds, River View

Signature Room, 2 Queen Beds, River View | Balcony view

Signature Room, 2 Queen Beds, River View

8.0 out of 10
Very good
(7 reviews)
  • River view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(20 reviews)
  • River view
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

River Terrace Resort & Convention Center

Resort with free parking, 4-minute walk to Ripley's Aquarium of the Smokies
This smoke-free resort features an outdoor pool, a conference center, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads, and hair dryers. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at River Terrace Resort & Convention Center. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a business center, meeting rooms, and a conference center
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Ripley's Aquarium of the Smokies and 15 minutes by foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Free breakfast is available daily. An outdoor pool, a vending machine, and gift shops/newsstands are also featured at River Terrace Resort & Convention Center. Self parking is free.

This Gatlinburg resort is smoke free.

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 407 out of 1002 reviews
Rating 8 - Good. 246 out of 1002 reviews
Rating 6 - Okay. 155 out of 1002 reviews
Rating 4 - Poor. 112 out of 1002 reviews
Rating 2 - Terrible. 82 out of 1002 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Julie

I tried several times by calling the resort but I I had no luck. I called EXPEDIA and got a car lmy reservation and I was unable to get connected cancellkh
Stayed 4 nights in Oct 2025

10/10 Excellent

Crystal Dee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was great staff were amazing
Stayed 7 nights in Oct 2025

8/10 Good

Gary

Travelled with family
Liked: Cleanliness
Clean room
Stayed 3 nights in Oct 2025

4/10 Poor

Bonnie

Travelled with family
Liked: Staff & service
Disliked: Amenities
Arrived early at 12:30pm. Check in isnt until 4pm which i realized, we just wanted to be able to park and go explore, which the hotel did accomadate. The front desk person Donna, was very friendly and told us she would let us know when our room was ready via a phone call. Awesome. 230pm came around and we went back to seee if we could possibly check in yet. Was told the room was cleaned but needed inspected which could take 30 mins to 2 hrs. Ok we will wait. Sat in the lounge. Walked around some more. Come back at 330. Room still not inspected however guest who payed less for their rooms were able to check in. Finally at 410pm, donna was leaving and aknowleged us still sitting in the lounge and asked your room isnt ready yet? To which i replied no, she went back for the keys and let us in. First walking into our room, we noticed a dead stink bug that stayed stuck to the ceiling from check in to check out. The hot and cold faucet in the shower are backwards, we were not notified of this. The toilet flushed so poorly you had to hold the flusher down. The tub dripped all night after use. The beds were comfortable and the location was great. Breakfast was a joke. All in all, mostly bc of the check in process i will not stay in this hotel again. Go to rivers egde right beside it. They have a full breakfast
Stayed 4 nights in Oct 2025

2/10 Terrible

Brian

Disliked: Cleanliness, amenities
The room looked very dirty, the bathroom mainly. We had to ask for toilet paper, because there was only the roll on when we got there.
Stayed 3 nights in Oct 2025

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Microwave and mini fridge were dated. Staff was very friendly during checkin and during time there. There was no propane for their cam
Stayed 3 nights in Oct 2025

4/10 Poor

Xiuli

Liked: Staff & service
Disliked: Amenities
The room we stayed is outdated, shower water is not hot, sink did not drain well. The room has poor sound insulation; I can hear my next room guest play TV at 1am.
Stayed 2 nights in Oct 2025

8/10 Good

Richard

Stayed 3 nights in Oct 2025

8/10 Good

Kenneth

Stayed 1 night in Oct 2025

10/10 Excellent

Chanda

Stayed 5 nights in Oct 2025

2/10 Terrible

Damarys

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hotel is dated really , they really need to remodel this hotel. The bath top was really dirty, the sink table was broken. It's supposed to offer a grab and Go breakfast but they don't offer breakfast, they only give you coffee, cupcake. They don't offer offer room service . The only nice thing about this hotel is the location.
Stayed 4 nights in Oct 2025

2/10 Terrible

Amy Jo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Beds not clean. Sink wasn’t clean. Location is great but the stay was not comfortable due to dirty room.
Stayed 2 nights in Oct 2025

2/10 Terrible

Tim

Disliked: Cleanliness
Stayed 2 nights in Oct 2025

4/10 Poor

Aimee

Travelled with family
We had no hot water for showers
Stayed 3 nights in Oct 2025

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room I chose online was NOT the one I got. I was sufficient for my needs but not what I booked. Not worth the nightly rate I was charged.
Stayed 4 nights in Oct 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
Very nice! We loved our room, the view and the staff! Excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room It was big Had a nice sized mini fridge, a kitchen sink and a jacuzzi/spa tub with shower Also had two stools and a table
Stayed 2 nights in Oct 2025

4/10 Poor

Gary

Stayed 3 nights in Oct 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

2/10 Terrible

Debra

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse stay ever and we have been coming once or twice a year for the past six years. The room was filthy not just dirty FILITHY!!!! Customer service was TERRIBLE!!!!!!! We will never stay here again!!!!
Stayed 4 nights in Oct 2025

8/10 Good

Randall

Travelled with family
Our stay didn’t disappoint everything we expected.
Stayed 2 nights in Oct 2025

6/10 Okay

Khoa

Travelled with family
Disliked: Property conditions & facilities
Convenient, close to Aquarium
Stayed 3 nights in Oct 2025

8/10 Good

Debra

Stayed 3 nights in Oct 2025

8/10 Good

Jeffery

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2025

6/10 Okay

Jordan, Clarksville

Travelled with family
Liked: Cleanliness, staff & service
They need to update the rooms and provide breakfast at the hotel not just a grab and go. We had a rocky start but the staff was amazing at handling the chaos.
Stayed 2 nights in Oct 2025