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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Lobby
Front of property
Lobby
Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪4 min walk‬
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(91 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(46 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(41 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and a seasonal outdoor pool
Along with coffee/tea in a common area, this hotel has a seasonal outdoor pool and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a vending machine are onsite. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The free breakfast at SureStay Plus Hotel by Best Western Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Great Smoky Mountains National Park. Free WiFi in public areas, free self parking, and a business center are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business center, an elevator, and a vending machine
  • Guests really like the accommodations for the cleanliness and spaciousness
  • Within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark
WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 542 out of 1044 reviews
Rating 8 - Good. 260 out of 1044 reviews
Rating 6 - Okay. 125 out of 1044 reviews
Rating 4 - Poor. 52 out of 1044 reviews
Rating 2 - Terrible. 65 out of 1044 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Hollie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to downtown, the room was fairly clean and the beds were comfortable. We would definitely stay here again if we made the trip back to Gatlinburg.
Stayed 1 night in Sep 2025

6/10 Okay

Heather

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

No frills but clean!

This is absolutely a bare minimum hotel. It was cleaner then most in the Gatlinburg area which was nice. The room was huge! The hot breakfast was awesome. The pool was closed for the season and no hot tub. It was close to the entrance of the Smokey’s so it was about a 10 minute walk to the middle of the strip. Good place to stay if your not wanting to spend much time sitting in a hotel room.
Stayed 3 nights in Sep 2025

10/10 Excellent

Eusebio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 1 night in Sep 2025

8/10 Good

Nidia

Travelled with family and small children
Liked: Cleanliness, staff & service
Seeing Bears
Stayed 2 nights in Sep 2025

8/10 Good

Candace

Liked: Cleanliness, staff & service, amenities
Very nice area. Porch overlooking brook was nice to relax. It was close to park entrance and town was in walking distance. It could use a little face lift on the outside.
Stayed 2 nights in Sep 2025

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

6/10 Okay

Martin

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was quite comfortable. Room was clean. Close to the national park.
Stayed 1 night in Sep 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here several times a year. The suites are HUGE. 1 block off the main drag so you don’t get the cruiser noise. 4 min walk to The Peddler Steakhouse. 45 second drive to the entrance of the SMNP. On Ski Rd.
Stayed 2 nights in Sep 2025

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities

Dirty.

I normally do not leave reviews but thought I should on this one just to warn others about the cleanliness of this place. It was awful. When we walked in the room it had an overwhelming horrible smell as if trying to cover up the filthiness. The carpets were wet and so dirty that we had to wear our shoes to walk around because if we didn't the bottom of our feet became so dirty that we had to get in the shower and wash them. I picked this place because it had good reviews on cleanliness so I don't know if the people were paid to say that because it definitely was so opposite. The only positive thing I could say about the room was the mattress was actually comfortable. Needless to say we would never stay at this hotel again.
Stayed 1 night in Aug 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here several times a year and are never disappointed
Stayed 1 night in Sep 2025

10/10 Excellent

Micky

Stayed 1 night in Sep 2025

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice location to stay very spacious room

Positives - room was very spacious! Beds and pillows very comfortable. Lots of tv station. Balcony over looking creek was amazing. Area felt safe. Walking distance to the strip. Breakfast was great ! Very good and filling. Hotel main areas were very clean. Checkout was quick and easy. Free on site parking Negatives - balcony had lots of spider webs making it harder to enjoy. Curtain did not want to shut fully to make room completely dark- balcony light would not turn off at night. Bathroom/shower corners could have been cleaner . Dirt discoloration in corners of shower - shower drain looked dirty around it . The shampoo and conditioner in room were very very small. Barely enough for one lady and one kid to shower - I'd recommend bringing shampoo . The number that texts saying If you need anything -- does not text back- messaged twice did not get a response. Staff was average not very attentive . Bed spreads had a could light brown stains (it is difficult to get stains out of white sometimes) All in all-- was a good stay. I would stay again. Walking up to the strip was very enjoyable. We did get to see a bear which was exciting . Perfect for a family . Nice quiet location. Felt very safe. Scenery is amazing ! Very peaceful !!
Stayed 1 night in Sep 2025

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Staff are great, bed super comfortable and the balcony was perfect for coffee and night time drinks by the river. Will stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Angela

Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice spacious room! Loved the balcony overlooking the river.
Stayed 1 night in Sep 2025

10/10 Excellent

Hannah

Stayed 2 nights in Sep 2025

10/10 Excellent

teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Nicholas

Disliked: Cleanliness
Stayed 5 nights in Sep 2025

10/10 Excellent

Crystal

Liked: Amenities
Beautiful views and very clean
Stayed 2 nights in Sep 2025

10/10 Excellent

Amilkar

Stayed 1 night in Sep 2025