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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Relax in this stylish room with a large bed, a smaller bed, a flat-screen TV, and a desk with a chair.
Experience the hotel's modern design with spacious balconies on each floor, offering outdoor space for guests.
Enjoy cooking in this well-equipped kitchen with a granite countertop and modern appliances.
Welcome to our reception area, featuring a modern reception desk with a glass partition and pendant lights above.
Relax in a stylish living room with a flat-screen TV, fireplace, and comfortable seating area.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Gatlinburg Space Needle
    ‪10 min walk‬
  • SkyPark
    ‪10 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪18 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Two large beds with dark headboards and white bedding, a small armchair and bench, and a large mirror.

Standard Room, 2 Queen Beds, Balcony, River View

8.4 out of 10
Very good
(77 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Relax in a spacious room with a large bed, sofa, and flat-screen TV.

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.8 out of 10
Good
(40 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Relax in a stylish room with a large bed, grey headboard, and comfortable armchair.

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Relax in a stylish room with a large bed, grey headboard, and comfortable armchair.

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Relax in a cozy space with a made bed, sofa, and desk, offering a view of the outdoors.

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Relax in a spacious room with a large bed, desk, and balcony view.

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(34 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and a seasonal outdoor pool
Along with coffee/tea in a common area, this hotel has a seasonal outdoor pool and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a vending machine are onsite. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The free breakfast at SureStay Plus Hotel by Best Western Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Great Smoky Mountains National Park. Free WiFi in public areas, free self parking, and a business center are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business center, an elevator, and a vending machine
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Within a 15-minute walk of Gatlinburg Space Needle and SkyPark
WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 536 out of 1009 reviews
Rating 8 - Good. 258 out of 1009 reviews
Rating 6 - Okay. 115 out of 1009 reviews
Rating 4 - Poor. 46 out of 1009 reviews
Rating 2 - Terrible. 54 out of 1009 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

prasanth

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved Gatlinburg

Great location and price
Stayed 3 nights in May 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Stayed 5 nights in Apr 2025

10/10 Excellent

Ebone

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great stay, clean and very decent and up to date for the price
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort

I’ve had better

The only big positive for this stay was the size of the room. It was huge and we had three kids with us. The pool was closed despite almost all the other hotels having theirs open. Breakfast was not the best and almost every bagel was hard as a rock. We had 5 people in a room so we had to keep asking for towels and we were lucky if they had some. The staff however tried their hardest to help out.
Stayed 3 nights in Apr 2025

10/10 Excellent

Brandt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rate! Great room! Great view! Location was great!
Stayed 2 nights in Apr 2025

10/10 Excellent

Willis

Stayed 1 night in Apr 2025

10/10 Excellent

Lyane

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious place, close to many activities
Stayed 4 nights in Apr 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved the balcony with the river running right below. So peaceful.
Stayed 1 night in Apr 2025

4/10 Poor

Shivaraj

Travelled with family
Disliked: Staff & service

Terrible check-in experience!

We had booked this hotel for 1 night stay. We reached the hotel around 9:30 PM and there was nobody at the front desk. We waited for almost 30 minutes and then front desk person showed up. He said that they have been overbooked and that there were no rooms. He asked us to wait another 30 minutes while he got a room ready. Finally, around 11 PM, we had a room. The check in experience was frustrating as we had 2 small kids with us, and they were super irritable as it was beyond their bedtime. We waited almost 1.5 hours to have a room. The room was okay. It had a balcony with river view. Breakfast was okay.
Stayed 1 night in Apr 2025

8/10 Good

Michael

Stayed 1 night in Apr 2025

10/10 Excellent

Katherine

Liked: Staff & service, property conditions & facilities, room comfort
Great location. Comfortable beds.
Stayed 1 night in Apr 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 2 nights in Apr 2025

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Michelle

Stayed 3 nights in Apr 2025

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Martha

Liked: Staff & service, room comfort
Liked breakfast even though same thing everyday and too much salt in the eggs Staff friendly Room had a wet dog or dirty carpet smell Bed comfortable
Stayed 3 nights in Apr 2025

8/10 Good

Noah

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great stay for the price

We’ve stayed at many different places in Gatlinburg over the years and this is right in the middle regarding quality/cleanliness/overall experience. It’s not the newest or the cleanest, but it’s a lot better than most hotels in this price range in Gatlinburg.
Stayed 1 night in Apr 2025

6/10 Okay

Cathy

Disliked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Robin

Stayed 3 nights in Dec 2024