See all properties

SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Front of property
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪4 min walk‬
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(93 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(47 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(43 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Indoor pool
Country Inn & Suites by Radisson, Gatlinburg, TN
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,102 reviews
The price is €48
includes taxes & fees
22 Feb - 23 Feb
Country Inn & Suites by Radisson, Gatlinburg, TN

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with a seasonal outdoor pool, near Gatlinburg Space Needle
Along with coffee/tea in a common area, this hotel has a seasonal outdoor pool and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a vending machine are onsite. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The free breakfast at SureStay Plus Hotel by Best Western Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Great Smoky Mountains National Park. Free WiFi in public areas, free self parking, and a business center are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business center, an elevator, and a vending machine
  • Guests really like the accommodations for the cleanliness and spaciousness
  • Within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark
WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 565 out of 1081 reviews
Rating 8 - Good. 269 out of 1081 reviews
Rating 6 - Okay. 129 out of 1081 reviews
Rating 4 - Poor. 51 out of 1081 reviews
Rating 2 - Terrible. 67 out of 1081 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Jeniffer

Travelled with family and small children
room had a pretty bad smelling like humidity
Stayed 2 nights in Nov 2025

4/10 Poor

Temis

Old building and poorly maintained.
Stayed 1 night in Nov 2025

6/10 Okay

dan

Stayed 4 nights in Oct 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities
The hotel staff was amazing, very helpful, nice, & made my stay here even more better.
Stayed 1 night in Oct 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities
The hotel staff was amazing, very helpful, nice, & made my stay here even better.
Stayed 2 nights in Oct 2025

6/10 Okay

Linda

Travelled with group
Liked: Cleanliness
The tv and remote was not working. The clerk couldn’t come and look because she had feet problems and couldn’t walk up the stairs because the elevator was out of order.
Stayed 2 nights in Nov 2025

10/10 Excellent

Deborah, Brunswick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only concern is that there were no coffee pots in the rooms and no available complimentary coffee or water in the lobby either. I know this might sound trivial but breakfast ends at 9 am or 9:30 week day and weekends so it would have been nice to have that available for us late risers! The staff was very friendly and accommodating. My frigerator stoped working and they replaced it within a couple hours. But I did loose 20.00 worth of vegetables, fruit and Yogurt I bought for my snacks for the week.
Stayed 4 nights in Oct 2025

10/10 Excellent

ankit

Stayed 2 nights in Nov 2025

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities
Excellent hotel, location is a short walk to shops but it’s at the quiet end of town. Room was large and clean and the breakfast was good All round a great hotel
Stayed 2 nights in Nov 2025

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Joel

Stayed 5 nights in Oct 2025

2/10 Terrible

Kelven

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was no one when I arrived, i had to wait 1 hour until the receptionist arrives because he was sleeping…
Stayed 1 night in Oct 2025

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice comfortable clean place right on the river. We will definitely be back.
Stayed 1 night in Oct 2025

8/10 Good

Ying C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

2/10 Terrible

Hadeel

Disliked: Cleanliness, staff & service, property conditions & facilities
I will not come back
Stayed 3 nights in Oct 2025

8/10 Good

Kimberly, Lebanon

Liked: Cleanliness, staff & service
Great location and stay for the price. Will choose again. (Sunday night rate)
Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 3 nights in Oct 2025

6/10 Okay

Hien

Travelled with partner
Disliked: Amenities, property conditions & facilities
The lobby needs to be fixed asap because there was mold all over the ceiling. Staff was brusque but efficient and knowledgeable. The room was barely cleaned so we ended up flagging another cleaner to clean it the next day. There was soap and hairs in the shower and on the mirror. There was mold on the ironing board, the bathroom door handle was not attached and my partner locked himself in the bathroom when it fell off. The door to the fridge cabinet was falling off and none of the drawers ever looked to be wiped down as there was a lot of dust there. The beds were metal and every time we climbed in, it sounded like thunder. You can hear the same sound as your neighbors climb into their beds too. We booked it because it was cheap and walkable to pretty much everywhere but we will most likely not stay there again. Room number 201.
Hairs, hairs everywhere
Was not clean
Cabinet door does not close
Handle was broken
Stayed 2 nights in Sep 2025

8/10 Good

Gary

Stayed 1 night in Oct 2025

6/10 Okay

Christoph

Liked: Staff & service
Disliked: Cleanliness
Toilet was clogged upon check in
Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 5 nights in Oct 2025

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was in a very good location, within walking distance of MANY attractions. This hotel seems to be an older property. Some updates may help. Also, having the ability to have coffee and tea 24/7, would be great.
Stayed 2 nights in Oct 2025

8/10 Good

Nora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was large with a nice large bathroom. Bed was comfortable. Our stay was great. I would have liked to have a coffee pot in the room during cooler months
Stayed 5 nights in Oct 2025

6/10 Okay

Olivia

Disliked: Cleanliness
Stayed 4 nights in Oct 2025

10/10 Excellent

Tana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here! This is my fourth stay over the past two years. I feel safe and the staff recognizes me now and are very kind. There are balconies off every room. The sound of the creek is wonderful. I’ll be staying again
Stayed 1 night in Oct 2025