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The Timber at Holly Branch

4.0 star property

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Photo gallery for The Timber at Holly Branch

Exterior
Restaurant
Restaurant
A log cabin-style bedroom with a large bed, a sofa, and a wooden table.
Restaurant

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
439 Winfield Heights Rd, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪6 min walk‬
  • Place, Great Smoky Mountains National Park
    ‪6 min walk‬
  • Place, Gatlinburg Convention Center
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Premium Single Room, 1 King Bed with Sofa bed, Non Smoking, Private Bathroom

Premium Single Room, 1 King Bed with Sofa bed, Non Smoking, Private Bathroom

Premium Single Room, 1 King Bed with Sofa bed, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(12 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Luxury Suite, 1 Bedroom, Non Smoking, Private Bathroom

A log cabin bedroom with a bed, a nightstand, a mirror, and a television.

Luxury Suite, 1 Bedroom, Non Smoking, Private Bathroom

9.4 out of 10
Exceptional
(15 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Luxury Suite, 2 Bedrooms, Non Smoking, Private Bathroom

Luxury Suite, 2 Bedrooms, Non Smoking, Private Bathroom

Luxury Suite, 2 Bedrooms, Non Smoking, Private Bathroom

9.2 out of 10
Wonderful
(10 reviews)
  • 57 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

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About this property

The Timber at Holly Branch

This smoke-free hotel features a coffee shop/cafe, concierge services, and express check-out. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace. Housekeeping is available on request.
The Timber at Holly Branch offers 14 accommodations with espresso makers and safes. These individually decorated and furnished accommodations include desks. Tempur-Pedic beds feature premium bedding. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. 55-inch LED televisions come with premium digital channels. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at The Timber at Holly Branch, you're just a quick walk from Great Smoky Mountains National Park. Enjoy features like free WiFi in public areas and free self parking, plus a coffee shop/cafe.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include a lobby fireplace, TV in a common area, and coworking space
  • Within a 15-minute walk of Great Smoky Mountains National Park and Gatlinburg Convention Center
There's a coffee shop/cafe on site. WiFi is free in public spaces. The Timber at Holly Branch also features concierge services, a fireplace in the lobby, and express check-out. Free self parking is available.

This 4-star Gatlinburg hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • A coffee shop/cafe

Things to do

  • Bicycle tours
  • Concerts/live shows
  • Stereo
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • Virtual front desk

Guest services

  • Concierge services
  • Housekeeping on request

Business services

  • Coworking space

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Front entrance ramp
  • Hand-held showerhead
  • Lever door handles
  • No lift (single-level property)
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 1 floor
  • Built in 2023
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Microwave
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 5 days before arrival with check-in instructions and smart lock details; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
This property enforces quiet hours from 10:00 PM to 7:00 AM
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during February and March:
  • Dining venue(s)

Access methods

Private entrance, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 24 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 5 days before arrival with check-in information and smart lock details. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. At the property, quiet hours are enforced between 10:00 PM and 7:00 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

The Timber at Holly Branch Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 187 out of 216 reviews
Rating 8 - Good. 22 out of 216 reviews
Rating 6 - Okay. 4 out of 216 reviews
Rating 4 - Poor. 2 out of 216 reviews
Rating 2 - Terrible. 1 out of 216 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Ryan

Stayed 1 night in Jan 2026

10/10 Excellent

javion

Liked: Cleanliness, amenities, property conditions & facilities
10/10 highly recommend
Stayed 3 nights in Jan 2026

10/10 Excellent

Bryant

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, clean rooms! Great staff!
Stayed 3 nights in Jan 2026

10/10 Excellent

Giselle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Such a lovely place, and close from the town. We walk to the town every day. The staff super friendly, and with great recommendations. The room super clean. I strongly recommend it.
Stayed 3 nights in Jan 2026

10/10 Excellent

Teddy

Stayed 4 nights in Dec 2025

10/10 Excellent

Derrick

Stayed 3 nights in Jan 2026

10/10 Excellent

Lacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very friendly, the room was immaculate, the amenities were great!
Stayed 2 nights in Jan 2026

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome. The lady working there was beyond polite and helpful. The city had some construction going on but did not negatively impact our visit at all. They kept us up to date on everything and it’s fully out of their control if it had. We did leave early Incase the winter storm got worse but over all 100% happy with the visit and how easy the walk to everything was. It was nice to just park and forget the car everything was within a 10 minute walk. And the outside fire pits were a nice touch. Won’t regret your visit here.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing experience at this hotel and will definitely be back. The room was gorgeous, cozy, and surprisingly spacious, with excellent temperature control that made cold nights incredibly comfortable. It was wonderfully quiet, and the espresso machine in the room was a standout touch. Check-in was completely no-fuss and seamless. Breakfast included fresh baked goods, which felt thoughtful and indulgent. The hotel sits on a hilltop by a creek with beautiful views of the Smoky Mountains—peaceful and scenic. The common area features a gas fireplace that’s perfect for relaxing and feels very adult-oriented, though it may not be the safest setup for young kids. Overall, a fantastic stay that balanced comfort, style, and tranquility perfectly.
Stayed 4 nights in Jan 2026

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved it! Great atmosphere, the fire pits are beautiful. Very clean and nice. Everyone we met there was always very nice and it was in walking distance to the strip so no complaints for us. We will definitely stay there again.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities
We had the most amazing stay here for the weekend! Kesha was the sweetest during our time there. She made the most exceptional drinks I’ve ever had! The room we stayed in was so nice! It was a little slice of heaven tucked away in the smokies. We will definitely be planning another trip back soon!
Stayed 2 nights in Jan 2026

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My husband and I had a beautiful weekend! The room was very clean and comfortable. Check-in and out was keyless and self entry! Will definitely be back.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room is spotless and beautiful. We will definitely stay here again!
Stayed 1 night in Jan 2026

8/10 Good

David

Liked: Cleanliness
Disliked: Staff & service
Add 2 hours more to check out The check in is too late and the check out is too early
Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2026

10/10 Excellent

Derrick

Stayed 1 night in Dec 2025

10/10 Excellent

Adam

Stayed 2 nights in Oct 2025

10/10 Excellent

Zev

Stayed 1 night in Dec 2025

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only downside is trolley doesnt come near this hotel. From what i heard out side a fellow customer with the staff was very good. If you hate the front desk at hotels this is a great option.
Stayed 2 nights in Dec 2025

8/10 Good

Tonya

Stayed 1 night in Dec 2025

8/10 Good

HALLAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice, very spacious and clean. It was hard to find the hotel, but a lady helped us 😊. The only downside was the breakfast I asked for French toast and it was something that they just threw in the microwave. If I knew I would choose another place for breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

Kristen, Clarksville

Stayed 3 nights in Dec 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! I highly recommend checking this local gem out. Within walking distance to downtown but just far enough away to have the quiet. Beautiful rooms, comfy beds, great continental breakfast. We will be staying again. Perfect for couples or small families.
Stayed 5 nights in Dec 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Adorable place to stay. Hosptiality was outstanding! Loved the room, location and the restaurant/bar. Will definitely stay there again.
Stayed 3 nights in Dec 2025

8/10 Good

Julianne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our stay at The Timber at Holly Brand was overall wonderful! The outdoor spaces, living areas, and bedroom were all well-maintained and inviting. The complimentary breakfast was a highlight, offering a great selection and served by friendly staff. The reason for my four-star rating is due to two issues: the bathrooms were not as clean as expected compared to the rest of the property, and the mini-split units (AC/heat) in the bedroom displayed an error code during the night, accompanied by a bright flashing LED light. Additionally, the mini-split system was somewhat confusing to operate, even with the provided instructions. We would 100% stay here again!
Stayed 1 night in Dec 2025