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Westgate Smoky Mountain Resort & Water Park

4.0 star property

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Photo gallery for Westgate Smoky Mountain Resort & Water Park

2 outdoor pools
Reception
Exterior
Balcony
Villa, 3 Bedrooms | Private kitchen

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Spa

Explore the area

Map
Gatlinburg, TN
  • Wild Bear Falls Indoor Water Park
    ‪2 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Anakeesta
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪78 min drive‬

Room options

View all photos for Deluxe Villa, 1 Bedroom (2 Full beds)

Paper towels

Deluxe Villa, 1 Bedroom (2 Full beds)

9.4 out of 10
Exceptional
(24 reviews)
  • 78 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom

Flat-screen TV

Villa, 1 Bedroom

9.2 out of 10
Wonderful
(34 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Resort Select)

Desk, laptop workspace, iron/ironing board, free WiFi

Room (Resort Select)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio (Villa)

Paper towels

Studio (Villa)

9.4 out of 10
Exceptional
(50 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Villa, 1 Bedroom (King)

Flat-screen TV

Deluxe Villa, 1 Bedroom (King)

8.6 out of 10
Excellent
(28 reviews)
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV

Villa, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 114 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Double Sofa Beds

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About this property

Westgate Smoky Mountain Resort & Water Park

Hotel with 3 restaurants, steps from Wild Bear Falls Indoor Water Park
This smoke-free hotel features 3 restaurants, 2 outdoor pools, and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Westgate Smoky Mountain Resort & Water Park offers 250 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages and Swedish massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Westgate Smoky Mountain Resort & Water Park. During your stay, you're just a quick walk from Wild Bear Falls Indoor Water Park. Free WiFi in public areas, 2 outdoor pools, and 3 restaurants are available.
  • Free WiFi
  • Enjoy a bite to eat at one of the 3 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the 2 hot tubs
  • Indulge with Swedish massages at the spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym, mini golf, and a playground
  • Steps from Wild Bear Falls Indoor Water Park and a 5-minute drive from Ripley's Aquarium of the Smokies
  • Dogs welcome for a fee (restrictions apply)
Westgate Smoky Mountain Resort & Water Park offers its guests 2 outdoor swimming pools, 2 hot tubs, and a health club. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

You'll find a business center on site. Barbecue grills, gift shops/newsstands, and tour/ticket assistance are also featured at Westgate Smoky Mountain Resort & Water Park.

This 4-star Gatlinburg hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 8:00 AM to 11:00 AM and on weekends from 9:00 AM to 11:00 AM.
Westgate Smoky Mountain Resort & Water Park has 3 restaurants serving lunch and dinner.
Roaring Fork Snack Bar - This café serves light fare only. A children's menu is available. Open daily.
Mountain Top Pool Bar - This bar serves light fare only. Open select days.
The Market Place - Onsite delicatessen. Open daily.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 9:00 AM to 11:00 AM on weekends; USD 10 to 50 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Mountain Top Pool Bar
  • Roaring Fork Snack Bar
  • Southern Comfort
  • The Market Place

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.81 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room safe
  • Phone calls
  • Pool access
  • Self parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: water park

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
Westgate Smoky Resort
Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Resort
Westgate Resort Tennessee
Westgate Tennessee
Gatlinburg Westgate
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Resort Water Park
Westgate Smoky Mountain Resort & Water Park Gatlinburg

Westgate Smoky Mountain Resort & Water Park Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 625 out of 1091 reviews
Rating 8 - Good. 194 out of 1091 reviews
Rating 6 - Okay. 130 out of 1091 reviews
Rating 4 - Poor. 72 out of 1091 reviews
Rating 2 - Terrible. 70 out of 1091 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Julia

Stayed 2 nights in Mar 2025

10/10 Excellent

Eduardo, Wimauma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful everyone was so welcoming and helpful the facility was well maintained. Will definitely be returning.
Stayed 3 nights in Mar 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the resort. The room was spacious and was perfect for the family. Our only issue was the people above us sounded like elephants and made very loud noises waking us up very early. The property was clean and everyone was very friendly. They have a shuttle which is fantastic and very convenient. My boys really enjoyed the mini golf and pool amenities.
Stayed 6 nights in Mar 2025

6/10 Okay

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
y overall stay was excellent, but the pricing was not a great value once all the additional fees were factored in. The $103 resort fee, along with the $35 per adult and $25 per child a day charge for the water park, was an unexpected expense. While I’m sure it was in the fine print, I assumed that since the hotel is advertised as a water park resort, access to the water park would be included in the stay. I generally felt safe during my visit, except for one interaction that left me uneasy. I was asked whether my husband was with me and if my friend’s husband was accompanying her. In hindsight, I realized I had shared personal information with a complete stranger—all in the name of a timeshare sales pitch. While I understand this is part of their sales strategy, I don’t think guests should be asked such personal questions, especially when they are already paying to stay. If I had come expecting a timeshare presentation in exchange for a free trip, that would be different. Otherwise, I could have stayed at a nearby hotel or cabin for a better price. That said, the staff I interacted with were excellent. My review is not a reflection of them, as they were simply doing what they were trained to do. However, for safety reasons, I believe the hotel should reconsider this approach.
Stayed 3 nights in Mar 2025

8/10 Good

Peyton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Erica

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The room was very large and worked for my family of 5 but we had issues. We asked for cribs and where given 2 playards full lf old baby snacks that we had to clean them. I asked to change because they put us on the 3rd floor with 1 year old twins. We were moved to a room that had so many bugs EVERYWHERE. I called to have us switched right back to the old room. I have never seen a hotel rool with roaches, lady bugs ect everywhere that room had not been ckeaned for months. The manager did move us back to our original room them gave us a credit but i couldnt sleep thinkinh bugs were on me. Another thing we spent 1100 on our reservation and the water park was not included. Just to sit and watch my daughter i had to pay 40. How do you pay over a 1000 and still have to pay for the water park which was why i originally booked. I didnt have a good experience and i was shocked considering this hotel is highly rated.
Stayed 4 nights in Mar 2025

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort

Gorgeous Mountain View

Beautiful room with a balcony. Gorgeous Mountain View. Will definitely stay here again.
Stayed 2 nights in Mar 2025

4/10 Poor

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

No smoking in rooms rule not enforced

We loved the place; it was perfect for a family trip. Unfortunately, there were guests staying in our building who were smoking (not cigarettes), and the smoke was seeping into our room. We reported the issue to the front desk, and they sent security, but they were unable to address the situation because, as they explained, they couldn’t see anyone smoking. If the resort promotes itself as a non-smoking establishment, they really need to enforce their rules. We had to stay in our room all night because the smell was unbearable. This took all our joy away.
Stayed 2 nights in Mar 2025

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort, great service, and great views
Stayed 3 nights in Mar 2025

10/10 Excellent

Savannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and welcoming. The rooms are clean, well laid out, and so much to do just around the resort grounds!
Stayed 3 nights in Mar 2025

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of the unit was great. Security and customer service superb. Enjoyed our stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Corey

Stayed 2 nights in Mar 2025

10/10 Excellent

Alexis

Liked: Property conditions & facilities
Great
Stayed 2 nights in Mar 2025

10/10 Excellent

Erica

Stayed 2 nights in Mar 2025

6/10 Okay

Jeff

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
My room had no ac on the first night, the second night there was a storm, and a ton of water came through the door seal. Enough water came in to soak through my son’s backpack and get all his clothes and Nintendo switch wet. The bathroom sink would fill to the top before I was done brushing my teeth then slowly drain out once water was turned off. The room and view were really nice, but it’s had poor upkeep. I was compensated my resort fee so far which I don’t feel is enough for the problems the room had. We will see what their corporate office says, I hope they make it right.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about the property and our stay my only minimal complaint would be that the elevator had a bad odor but it was not dirty so I don’t know what it was
Stayed 2 nights in Mar 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We ha d such a great time! The resort was beautiful and the views were breathtaking. Our family of four fit comfortably in our room. I love the washer/dryer add in the bathroom. That helped us out a lot. There were plenty of things to do on the resort but we didn’t have enough time. The only thing that I would have loved even more is just a schedule of when things open and close on the resort. Staff was friendly and considerate of our questions we had. We will be back!
Stayed 3 nights in Mar 2025

6/10 Okay

SHERI

Travelled with family
Liked: Property conditions & facilities, room comfort

Charge for water park

I chose to stay here because it stated it had a water park. Westgate Smokey Mountain Resort & Water Park charges $ 35 a person to go to the water park. I would have never stayed here if the water park wasn't included.
Stayed 3 nights in Mar 2025

10/10 Excellent

Amanda

Stayed 6 nights in Mar 2025

10/10 Excellent

Ashton

Travelled with partner
Great property and staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ninette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property for families. A lot of activities in and around the resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kristen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for a volleyball tournament and we were very happy with everything that was offered.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I brought my two small kids on vacation by myself and it was amazing. The property was beautiful and the rooms had anything you could need, but the staff was exceptional. Everyone was so friendly and helpful which made things much more peaceful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Everything we needed, including a waterpark and Starbucks 😉 Food was amazing!! I thought since it was a resort restaurant that the quality wouldn’t be that good however, I am happy to say I was completely wrong
Stayed 1 night in Jan 2025