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Westgate Smoky Mountain Resort & Water Park

4.0 star property

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Photo gallery for Westgate Smoky Mountain Resort & Water Park

2 outdoor pools
3 restaurants, lunch served
Water park
Reception
Water park

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Gatlinburg, TN
  • Place, Wild Bear Falls Indoor Water Park
    ‪2 min walk‬
  • Place, Herbert Holt Park
    ‪20 min walk‬
  • Place, Hillbilly Golf
    ‪2 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪65 min drive‬

Room options

View all photos for Villa, 1 Bedroom

Flat-screen TV

Villa, 1 Bedroom

9.2 out of 10
Wonderful
(34 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV

Villa, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 114 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Double Sofa Beds

View all photos for Deluxe Villa, 1 Bedroom (2 Full beds)

Paper towels

Deluxe Villa, 1 Bedroom (2 Full beds)

9.4 out of 10
Exceptional
(24 reviews)
  • 78 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room (Resort Select)

Desk, laptop workspace, iron/ironing board, free WiFi

Room (Resort Select)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio (Villa)

Paper towels

Studio (Villa)

9.2 out of 10
Wonderful
(51 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Villa, 1 Bedroom (King)

Flat-screen TV

Deluxe Villa, 1 Bedroom (King)

8.6 out of 10
Excellent
(28 reviews)
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Westgate Smoky Mountain Resort & Water Park

Hotel with 3 restaurants, steps from Wild Bear Falls Indoor Water Park
This smoke-free hotel features 3 restaurants, 2 outdoor pools, and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Westgate Smoky Mountain Resort & Water Park offers 250 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages and Swedish massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Westgate Smoky Mountain Resort & Water Park. During your stay, you're just a quick walk from Wild Bear Falls Indoor Water Park. Free WiFi in public areas, 2 outdoor pools, and 3 restaurants are available.
  • Free WiFi
  • Enjoy a bite to eat at one of the 3 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the 2 hot tubs
  • Indulge with Swedish massages at the spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym, mini golf, and a playground
  • Steps from Wild Bear Falls Indoor Water Park and a 5-minute drive from Ripley's Aquarium of the Smokies
  • Dogs welcome for a fee (restrictions apply)
Westgate Smoky Mountain Resort & Water Park offers its guests 2 outdoor swimming pools, 2 hot tubs, and a health club. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

You'll find a business center on site. Barbecue grills, gift shops/newsstands, and tour/ticket assistance are also featured at Westgate Smoky Mountain Resort & Water Park.

This 4-star Gatlinburg hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 8:00 AM to 11:00 AM and on weekends from 9:00 AM to 11:00 AM.
Westgate Smoky Mountain Resort & Water Park has 3 restaurants serving lunch and dinner.
Roaring Fork Snack Bar - This café serves light fare only. A children's menu is available. Open daily.
Mountain Top Pool Bar - This bar serves light fare only. Open select days.
The Market Place - Onsite delicatessen. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 9:00 AM to 11:00 AM on weekends; USD 10 to 50 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Mountain Top Pool Bar
  • Roaring Fork Snack Bar
  • Southern Comfort
  • The Market Place

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping on request
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.81 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room safe
  • Phone calls
  • Pool access
  • Self parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: water park

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
Westgate Smoky Resort
Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Resort
Westgate Resort Tennessee
Westgate Tennessee
Gatlinburg Westgate
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Resort Water Park
Westgate Smoky Mountain Resort & Water Park Gatlinburg

Westgate Smoky Mountain Resort & Water Park Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 667 out of 1150 reviews
Rating 8 - Good. 200 out of 1150 reviews
Rating 6 - Okay. 135 out of 1150 reviews
Rating 4 - Poor. 73 out of 1150 reviews
Rating 2 - Terrible. 75 out of 1150 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Shalin, Springfield

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Best Location, new units, Indoor water park
Stayed 3 nights in Nov 2025

8/10 Good

Prakash

Travelled with family
Liked: Amenities
Clean rooms, balcony
Stayed 4 nights in Oct 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Our room was awesome. Clean and quiet.
Stayed 4 nights in Oct 2025

10/10 Excellent

Dorothy

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Diane

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property and staff are lovely. My friend and I didn't realize that we would need a car or shuttle to get around the property as it is very large and set into steep hills. So not like a place where you can walk to one of the restaurants. The first night, we arrived after dark and were given instructions how to find our cabin, but had a very frustrating time navigating and wondering around in the dark and trying to find the specific building our rooms were in. It was quite frustrating. My suggestion is guests arriving at night should be offered a golf court escort to guide us up to where our rooms were. That would have made all the difference to us when we arrived very tired and couldn't find our way around.
Stayed 4 nights in Sep 2025

4/10 Poor

Steven

Travelled with family
Liked: Cleanliness
Disliked: Amenities
While the property itself was nice, i would caution others from staying here as all the amenities (ie waterpark, activities) cost add'l money. Very poor communication (took 2 tries to get them to send towels) yet they are constantly sending texts wanting excellent feedback. The property itself does not have a good infrastructure (2 pools to accommodate all guests) and it's on a hill so you either drive, walk up or down or wait for their buses. Sadly there are much better cheaper options available.
Stayed 7 nights in Sep 2025

6/10 Okay

Heather

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is great. Staff is super friendly and helpful. Only had a couple small issues, but we will definitely be staying here anytime we come back in the future.
Stayed 3 nights in Sep 2025

10/10 Excellent

Rachael

Liked: Cleanliness, room comfort
This was an overnight while traveling. It is beautiful!
Stayed 1 night in Sep 2025

10/10 Excellent

Robin, dexter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very quiet relaxing
Stayed 7 nights in Sep 2025

2/10 Terrible

Silas

Travelled with family
Disliked: Cleanliness, room comfort

Very Disappointing

I won’t be back to Westgate. Our room was decent, nice bathroom space, stove didn’t work, no balcony on our Villa. Apparently we needed to get the Deluxe Villa to have a balcony. The worst part of the room was the lack of natural light. We had one small window… in the whole “villa”. Lots of amenities on site, most of them you have to pay extra for, not a huge deal. The part that was really off putting was this timeshare scheme they have going. We were invited at check in to attend a presentation with lunch to give our opinions about the facilities, and afterward they would give us a visa prepaid card, that would last 90 minutes, “but usually they finish before that”. What actually happened was a one on one car salesman type person who showed us a villa, and tried to convince us to buy a timeshare with them for 2 hours and 45 minutes. I told them I wasn’t buying anything at the beginning, and about 5 more times throughout the whole process. After I said no he would say that’s fine and let’s just wait for my boss to come over and I can review his performance, they never asked me for my opinion, just kept trying to lower the offer each time a “boss” came over. Just an epic waste of time on my vacation. The rest of the trip was great though, just anytime I was away from Westgate.
Stayed 6 nights in Aug 2025

10/10 Excellent

Aseel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was the best stay ever near the Smoky Mountains. The experience was definitely enjoyable, and I would highly recommend it!
Stayed 3 nights in Aug 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, room comfort
It was a beautiful resort and very friendly staff. I was a bit disappointed when I found out the water park wasn’t included with our stay which I find a bit odd. I also didn’t appreciate that they try to push you to join their timeshare when we were there to relax and explore the area.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rajkumar, fairlawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property well maintained.
Stayed 5 nights in Aug 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Prabina

Liked: Property conditions & facilities
View from my room was amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Deborah

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was great. I have no complaints about that. I had a wonderful experience and stay. I just wanted to put a beware that this property is a timeshare and they will try to get you and waste your time.
Stayed 3 nights in Aug 2025

8/10 Good

THOMAS

Liked: Cleanliness, property conditions & facilities
the smoke alarm went off 5 am in the morning maintenance did not get there till about 9 am
Stayed 7 nights in Aug 2025

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stunning views of the Smokies!!! Very clean property. Staff extremely friendly snd helpful. Love, the fact that you can text and ask questions (waterpark hours, and prices) and get an immediate response. And also request housekeeping services. Room was spacious and equipped for everything we needed for a weeks stay. Would highly recommend this property.
Stayed 7 nights in Aug 2025

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, room comfort

Waterpark is extra!

Room was nice but would have liked if the waterpark and breakfast were included
Stayed 1 night in Aug 2025

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2025

2/10 Terrible

erica

Disliked: Cleanliness, amenities, property conditions & facilities
I thought the inside pool was included in the room cost. The water park was an additional charge for a smallpool whiched happened to be dirty/filthy. The communication about hiden fees wasnt expected. Short staff and very pushy sells/ staff. Not very friendly in the checkin/out area. Loud and noisy environment constantly sound like someone was trying to break into the room due to have to have the ac so slow to keep the room cool in additionto the fan . The transportationaround the area seemed to be a cool idea until one guy tried to run us over and was clearly speedingpast us even though there was a sign that said watch for kids and people. The food is okay the ribs are way to over seasoned with bbq. Dont waste your money here. Wish i could get my money back and get anotherhotel room somewhereelsewhere
Stayed 1 night in Jul 2025

8/10 Good

Denis

The property was great. It felt like a decently modern cabin in the woods. The people working there are absolutely amazing. Super friendly and curteous. The location is quite easy to find, it is quite steep up the hill. Every hotel we stay I try to give a review based on 3 things. 1. Hospitality, 2. Premise and experience 3. Above and betodn beyond I would give it all a 5 star except the going above and and beyond. There was about 2 occasions where I needed little bit of help and both were failed. I needed to borrow a computer mouse for an hour, I had to check in
Stayed 3 nights in Jul 2025

10/10 Excellent

Abbie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amenities were a plus!
Stayed 1 night in Apr 2025

10/10 Excellent

alex

Stayed 3 nights in Jul 2025