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Family Country Hotel & Convention Center

3.0 star property

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Photo gallery for Family Country Hotel & Convention Center

Outdoor pool
Reception hall
Deluxe Room
Exterior
Breakfast, lunch and dinner served

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Mateo Road, Lagao, General Santos, 9500
  • Place, KCC Mall of Gensan
    ‪8 min walk‬
  • Place, St. Paul Novitiate Park
    ‪8 min walk‬
  • Place, Robinsons Place Gensan
    ‪13 min walk‬
  • Airport, General Santos (GES)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room

Superior Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a nightstand, a mirror, and a door.

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 3
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Family Country Hotel & Convention Center

An outdoor pool, a restaurant, and a conference center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, a children's pool, and concierge services are onsite.
Family Country Hotel & Convention Center offers 83 air-conditioned accommodations with complimentary toiletries. Televisions come with cable channels. Bathrooms include showers with hydromassage showerheads, bidets, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site.
With your stay at Family Country Hotel & Convention Center, you're connected to the convention center and just a quick walk from KCC Mall of Gensan. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Within a 10-minute walk of KCC Mall of Gensan and St. Paul Novitiate Park
Family Country Hotel & Convention Center offers its guests an outdoor pool and a children's pool. There's a restaurant on site. A business center and 10 meeting rooms are available.

Public spaces have free WiFi. The business-friendly Family Country Hotel & Convention Center also features tour/ticket assistance, a garden, and concierge services. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 3-star General Santos hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.
Cafe Leticia - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: PHP 180 per person
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Cafe Leticia

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately PHP 180 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.

Property is also known as

Family Country Hotel General Santos City
Family Country Hotel
Family Country General Santos City
Family Country Hotel Convention Centre
Family Country Hotel General Santos
Family Country General Santos
Family Country Hotel Convention Center
Family & Convention Center
Family Country Hotel & Convention Center Hotel
Family Country Hotel & Convention Center General Santos
Family Country Hotel & Convention Center Hotel General Santos

Family Country Hotel & Convention Center Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 52 reviews
Rating 8 - Good. 14 out of 52 reviews
Rating 6 - Okay. 10 out of 52 reviews
Rating 4 - Poor. 7 out of 52 reviews
Rating 2 - Terrible. 6 out of 52 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
We had a great time in this place. The bed is comfortable, the linens are ok and the rest rooms are clean. The staff are courteous. We were satisfied with our stay. We will recommend this place to our friends. Thank you for making our stay memorable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hotel in makati
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were kind, friendly and professional.
Stayed 7 nights in Jan 2024
Verified

2/10 Terrible

Ching

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool not working
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk and restaurant staff were amazing. It is really nice to go to breakfast in the morning and be greeted with such a welcomeness. The property is duper quiet and safe, the pool is really big and clean, and you can walk to the mall. I truly enjoyed staying here and will make this property my choice when returning to Gensan.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
The staffs are service oriented. They’re all good. The restroom is clean and the beds are comfortable. The tv was not working but we had our own gadgets to watch what we wanted.The outdoor is nice! The sink was not working well but the staffs address it immediately. We’re satisfied with our stay. The price is reasonable and affordable. Thank you Everyone for making our stay enjoyable. God bless
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant closed in this moment. The level of hotel is for just 2-3 days
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Joann, the woman at the front desk, was outstanding. She was very professional and made the check-in super quick and easy. Everyone at the hotel was extremely friendly. The security guards, housekeeping, and the restaurant employees provided for a great experience. The hotel is within walking distance to the mall with many places to eat and shop. The room was really clean and comfortable.
Stayed 1 night in Dec 2023
Verified

4/10 Poor

erwin

Disliked: Cleanliness, property conditions & facilities
on arrival it seemd that they lost our booking!! it took 20 minutes to place us. the room was dirty!
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

Violeta

Disliked: Staff & service
Property refused to refund what I paid for. My family went and found out that theres no electricity. Why posting room available and the service is not available to offer? Why refusing to refund ? Im very disappointed!
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Stella Maris

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a dumpster
Stayed 5 nights in Sep 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

A very disappointing experience

This old hotel is in a very run down condition. Our shower, telephone and toilet did not operate at different times during our one night stay. Its age means it is high maintenance but staff are few. I have a feeling that Covid-19 was the nail in the coffin. We found a dead squashed cockroach in one of the blankets and the pond area, where you could chose a fish to be cooked in the restaurant was polluted and fishless. I feel sorry for the staff having to constantly field people's complaints. Unless the management get a grip and inject serious money into the establishment, I doubt whether this once fine hotel will still be open this time next year - very sad.
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, convenient location, very helpful with airport pick up and drop off, very clean, breakfast was great, and the price was just right. We enjoyed our stay and will visit again.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Allan Sandor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skønt Hotel.

Det var et godt ophold og alle var hjælpsomme og venlige på Hotellet. Det er et Hotel jeg godt vil anbefale og vil selv komme der igen.
Stayed 13 nights in Dec 2019
Verified

8/10 Good

omar

Liked: Staff & service
Disliked: Property conditions & facilities

Value for. Money.

The service of the staff is excellent. If you could just like renovate the place it will be very nice and more comfortable.
Stayed 2 nights in Oct 2019
Verified

4/10 Poor

Luis Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Huge opportunity of improvement

Hotel has fotos locación and swiiming pool. Room was old, no windows bathroom Made noice al night, and restaurant was EXASPERATINGLY SLOW. Lobby staff AND shuutle drivers we're really nice. I hope they can Fox their touristic lack of knoledge.
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Benthly

Liked: Staff & service

My views on the accommodation

Generally, I like the place. The accommodation was affordable, quiet with free wifi provided and walking distance from shopping centers (esp the mall). The staff were friendly and helpful. Just one slight shortfall; I was a bit scared of the mosquitoes in the room, a good number of them. I suggest schedule should be made for hotel staff to have the rooms sprayed with anti-mosquito chemicals once a week.However, in general, the place is decent and I would not hesitate to book this hotel the next time I come to Gensan.
Stayed 3 nights in Jun 2019
Verified

8/10 Good

Allan

Liked: Staff & service, room comfort
Budget wise, suitable for group or family.
Stayed 1 night in May 2019
Verified

8/10 Good

Ian paul

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

city hotel

its close to the malls.the water in the bathrooms needs fixing, it only drips out, do the cleaners ever check these things?
Stayed 1 night in Apr 2019
Verified

6/10 Okay

Verified traveller

Don’t expect too much , the place is just like a hotel out from the city. Aircon too noisy, you need earplugs. You get your money’s worth . I didn’t even bother to check what they have for breakfast . I have my breakfast out from the hotel and check out early. Over all the hotel is what you paid for. , don’t expect too much.
Stayed 1 night in Apr 2019
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort

Close to Malls

Staff friendly and helpful, massive pool, walking distance to Malls. Free airport transfers Freshly cooked breakfast Although the hotel does need renovation
Stayed 2 nights in Mar 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service

No No again

The air-condition is good but the room itself is dirty. There is a lot of dust esp the cabinets, not worth it for the price we made.
Stayed 2 nights in Feb 2019
Verified

6/10 Okay

Terry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Plus and big minuses..

The staff was great...the cafe food was good..the lobby is beautiful...now for the other parts, the room was very run down..bathroom is very poor condition....the toilet had no seat and there were worms in the toilet..you flush them and overnight they were back...also no hot water and no shaving mirror. I was there 2 nights and only got 1 towel..
Stayed 2 nights in Feb 2019
Verified

4/10 Poor

Nel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They offer shuttle service for free going back to the airport.
Stayed 2 nights in Feb 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
I can only say the staff was nice. The bed slides all over the floor, the pillows are not comfortable. It sounds like a construction site during the day so impossible to sleep and the internet was horrible and didn't work a lot of the time. Also the TV was very small and old and the breakfast is only free if you get a breakfast that is 150 pesos or less. You will pay the difference for anything else. Also was only one in restaurant for breakfast and it took them 30 minutes to make some eggs. I would never go back to this place.
Stayed 4 nights in Dec 2018