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Palazzo Cicala

4.0 star property

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Photo gallery for Palazzo Cicala

Interior entrance
Double Room
Minibar, desk, laptop workspace, free cots/infant beds
Exterior detail
Quadruple Room

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Housekeeping

Explore the area

View in a map
Piazza delle Scuole Pie, 10, Genoa, GE, 16123
  • Place, Palazzo Ducale
    ‪3 min walk‬
  • Place, Old Port
    ‪3 min walk‬
  • Place, Aquarium of Genoa
    ‪5 min walk‬
  • Airport, Genoa (GOA-Cristoforo Colombo)
    ‪13 min drive‬

Room options

View all photos for Double Room

Minibar, desk, laptop workspace, free cots/infant beds

Double Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

Minibar, desk, laptop workspace, free cots/infant beds

Triple Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 27 sq m
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Palazzo Cicala

Along with tour/ticket assistance, this smoke-free affittacamere has a porter/bellhop and a front-desk safe. WiFi in public areas is free. Other amenities include multilingual staff assistance.
Palazzo Cicala offers 10 accommodations with minibars and complimentary bottled water. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Palazzo Cicala, you're just a quick walk from Old Port. Features include free WiFi in public areas.
  • Free WiFi
  • Services include tour or ticket assistance, a porter, and luggage storage
  • Steps from Cattedrale di San Lorenzo and Palazzo Ducale
Palazzo Cicala offers its guests multilingual staff, tour/ticket assistance, and a front-desk safe. WiFi and wired Internet are free in public spaces.

This 4-star Genoa affittacamere is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • Built in 1600
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Ceiling fan
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 3:00 PM - 9:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per stay.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 3:00 PM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT010025BACG8KWZ2Q
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Locanda di Palazzo Cicala
Locanda di Palazzo Cicala Genoa
Locanda di Palazzo Cicala House
Locanda di Palazzo Cicala House Genoa
Locanda Palazzo Cicala
Locanda Di Palazzo Cicala Hotel Genoa
Palazzo Cicala Hotel Genoa
Palazzo Cicala Hotel
Palazzo Cicala Genoa
Palazzo Cicala
Palazzo Cicala Genoa
Palazzo Cicala Affittacamere
Palazzo Cicala Affittacamere Genoa

Palazzo Cicala Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 40 out of 166 reviews
Rating 8 - Good. 59 out of 166 reviews
Rating 6 - Okay. 32 out of 166 reviews
Rating 4 - Poor. 21 out of 166 reviews
Rating 2 - Terrible. 14 out of 166 reviews

8.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not at all as advertised. It shows up as a 4 star hotel. Instead imagine an old short-term rental studio with a confusing check-in and zero assistance. No front desk, no person to help. We got in and there were 4 packets with 4 different room keys sitting on a desk. Which room was ours? No clue. There were no names on the packets. I tried calling the number listed multiple times but no answer. So we picked a random room. Our family who arrived several hours before us had the same experience. Did we get rooms we paid for? Who knows. The room is really old. Door to the hallway doesn't close all the way with a single questionable lock. Doors to the windows and bathroom also don't close all the way. Only shampoo in the shower (no soap), two single towels. The daytime high was only 70 but without AC the room was really warm and too warm for us to sleep well. Had I booked a short-term rental half the price I would have been OK with all of this. But I booked what I thought was a 4 start hotel. Really disappointed and wishing I had spent half the amount I paid.
Stayed 1 night in May 2024

2/10 Terrible

Amol

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

Barbara, Barnesville

Travelled with family
Liked: Cleanliness, staff & service
Location could not be beat and it's so cool to stay in an old castle! Everything was comfortable. The perfect place for our 24 hours in Genoa!
Stayed 1 night in Jun 2023

10/10 Excellent

RHIANNON

Liked: Cleanliness, staff & service, property conditions & facilities
A very special place, in an amazing location for a reasonable price.
Stayed 1 night in Jun 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms as lovely, big and clean. Location is excellent.
Stayed 3 nights in Aug 2022

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really interesting property.

Really interesting place. Very large room tall ceilings with a fan. My room had two beds but I was a single booking. The place is hard to find not a hotel more like airbnb rental. Lady incharge of check-in knew zero English but the process was simple enough as was check out. Very good value for money but I was in early summer season.
Stayed 1 night in May 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visiting historic centre of Genoa

4 day visit to Genoa and surrounding area. The Palazzo Cicala is situated a 5 minute walk from San Giorgio metro. Access to apartment complex by door code at street entrance. I stayed two nights in basic apartment € 75 and two nights in superior apartment € 111. Both rooms spacious, small fridge, coffee machine. Room windows face out onto small square. Beds comfortable. I thought it was reasonable value for money given the excellent location.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

This hotel is a joke.

There was nobody there when we arrived. They had not sent us the key less entry code and I had to call back to the USA for it. The rooms had missing lights/non working lights. The bathrooms were a joke and dirty. There was no staff to talk too and I was over charged for an extra room that I never booked for.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

El Traveler, Washington DC

Liked: Cleanliness, staff & service
Disliked: Room comfort

Self-Serve room rental business

This is not a hotel as advertised. Not cheap Self service 2star room rental maximum. You are on your own. The maids tried very hard to answer our questions and were very friendly. Clean room but flawed design. Bathroom was not a private space but had transparent, useless glass doors!
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Beautiful rooms in ancient building. Right in front of the San Lorenzo cathedral. Great for walking in Genoa. Friendly and helpful staff spoke English.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool hide away in the heart of the old city

Charming and by American standards a little odd. Loved the room and the location right In the heart of the old city. The manager was very nice and helpful. Pointed us to great restaurant nearby. Genoa is quite a cool place wish we could stay longer.

10/10 Excellent

THOMAS, Wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to Stay

Wonderful Hotel in perfect location near city center, but still in a calm area. It is more kind of a Bed and Breakfast than a Hotel. I can recommend renting a suite. Very spacious and amazing view. But unfortunately it has a very small shower, compared to the big and nice bathroom. Overall a great pleace to stay. Wifi is fast and works well.

6/10 Okay

aletta, Johannesburg

Liked: Cleanliness, property conditions & facilities, room comfort
When we booked in there were no English speaking staff available Parking is not available near the hotel, so luggage have to be carted long areas to the offsite apartments The area around the hotel is dodgy with a lot of loiterers around

10/10 Excellent

Kathy from USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful historic room hotel in the town square!

A bit hard to find but definitely worth the search. Be prepared to park in a lot and carry your luggage several blocks. Awesome experience staying in such a quaint atmosphere.

8/10 Good

constanza , lisbon, portugal

Liked: Cleanliness, staff & service, room comfort

Amazing palace, modern decor

It is an amazing ancient palace that was all renovated with a very modern and minimalist style. I loved the decor and how they renewed it. Looks coming out from a magazine! It has, however, narrow elevators and accesses to rooms, toilet flushes are extremely noisy and you can't sleep in the morning as you hear everyone else flushing, and the location, although it is very central, can only be reached walking (need to park a couple of streets away) and at night it is quite daunting to get there, through narrow and dark streets full of homeless and weird people.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Characterful hotel in terrific location

Beautiful old building with a contemporary twist. Friendly staff.

8/10 Good

Jay, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small hotel in great Genoa location

Hotel can be a little hard to find, but just go to Piazza de San Lorenzo, stand in front of the Cathedral and look just to your right across plaza and you will see sign at ground level over in the corner. Ring buzzer next to sign. Very old building in good shape, you have to take elevator to the next floor up to get to reception. 1st floor in Europe, what we would call 2nd floor in USA. Rooms are huge, some baths are small, some large, 14' ceilings and breakfast overlooking plaza and cathedral. Great neighborhood to explore Genoa from, close to everything but rail stations. And taxis are not allowed up Via de San Lorenzo, so you have to walk a short way up or down to get to plaza, but I did see some taxis come in, so just ask. Staff is very friendly and helpful and spoke English.

4/10 Poor

TravelMom, Toronto, Ontario

Disliked: Staff & service, property conditions & facilities, room comfort

Only book if looks are more important than comfort

Arrived at hotel by car only to find the hotel is not accessible by car (and that gps does not work well in the area). Had to trudge suitcases across two piazzas to find the location. It is in an old historic building which is nice, and if that is your main criteria for a hotel then it is a "maybe". It seems like it is run by people who have never run a hotel before. The shower in our room was not finished construction, the bath towels were tea towels, there was no shampoo/toiletries, and the staff were not knowledgeable about either Genova or the area around it. The breakfast was marginal and they ran out of bread and had to send the lady who was serving breakfast out to get more bread, leaving other guests arriving for breakfast totally confused about what was going on for breakfast.

8/10 Good

Olga, Riga

Liked: Cleanliness, property conditions & facilities, room comfort

Totally fine if nothing else is available

Stayed a night at this hotel in November. The double room we booked in the main building was just as pictured, clean and spacious. The staff was nice and willing to help. There were no towels at first, but they were quickly found when we asked. Also as soon as we checked in, the heating was turned on. Breakfast was alright, although make sure you come early as the chance is there may be no room for everyone. The main drawback was the tiny shower cabin where the only shower head is fixed to the ceiling and therefore water inevitably pours on your head even if you don't want it...

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Hotel staff was diligent and corteous, however maintenance was not good. Chair cover with dirt spot, the watercloset cover has its hinges broked and fall all the time, however we receive it with the cover in its place, and when you attemp to open it.... Voila there is the surprise. Same thing happen with the sanitary paper roll holder, it was hanging from a side of the towell hanger. Price was according with what is it, but this kind of stupid details not being cared degraded the Staff efforts.

6/10 Okay

Mark, New York, NY

Liked: Cleanliness, staff & service, room comfort

Cool spacious funky apartment-hotel

Was fun to open the door to my room in this old palazzo, and see the huge ceilings and large double windows which opened onto a courtyard. The wifi in my room wasn't working, so that was a disappointment, and breakfast wasn't included either, unfortunately. The large room was divided up a bit to make room for a bathroom and shower, and it was plenty big enough for me, who was traveling alone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we booked an apartment - great service when we arrived in the middle of the day, but they were a bit overwhelmed during busy check in time later. The hotel neighborhood and most of the apartments are in a great location/neighborhood. However, they do have some apartments (ours included) that was a 5min walk away through a slightly seedier part of town. But it was a great apartment in a historic building next to a museum, so can't complain! Had breakfast - good enough without being overly exorbitant.

6/10 Okay

Tricia, Cotswolds Oxfordshire

Liked: Cleanliness, staff & service

Convenient when settled in your room!

Find the huge iron door in San Lorenzo Piazza then the hotel name plaque and bell push. Ask for help if non enter the lobby leave your luggage and walk up the marble stairs. Receptionists are helpful and will assist with the lift of required. Centrally situated with comfortable rooms. A simple breakfast and no signal for Tv or computer. If that is ok you may enjoy it.