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Q Collection @ Macalister(formerly know as Apple Hotel Penang)

3.0 star property

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Photo gallery for Q Collection @ Macalister(formerly know as Apple Hotel Penang)

Executive Studio Suite
Exterior
Interior
Interior
Superior Double Room

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
76 Lorong Selamat, George Town, Pulau Pinang, 10400
  • Place, KOMTAR
    ‪7 min walk‬
  • Place, Georgetown UNESCO Historic Site
    ‪14 min walk‬
  • Place, Gurney Drive
    ‪17 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Queen Room

Iron/ironing board, free WiFi, wheelchair access

Deluxe Queen Room

  • Sleeps 2

View all photos for Superior Queen Room

Iron/ironing board, free WiFi, wheelchair access

Superior Queen Room

  • Sleeps 2

View all photos for Standard Double Room

Iron/ironing board, free WiFi, wheelchair access

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 22 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

  • 22 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Executive Studio Suite

Executive Studio Suite

Executive Studio Suite

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Iron/ironing board, free WiFi, wheelchair access

Executive Room

  • Sleeps 2

View all photos for Family Quadruple Room

Iron/ironing board, free WiFi, wheelchair access

Family Quadruple Room

  • Sleeps 4

View all photos for Superior Twin Room

Iron/ironing board, free WiFi, wheelchair access

Superior Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

Iron/ironing board, free WiFi, wheelchair access

Deluxe King Room

  • Sleeps 2

View all photos for Superior King Room

Iron/ironing board, free WiFi, wheelchair access

Superior King Room

  • Sleeps 2

View all photos for Deluxe Triple Room

Iron/ironing board, free WiFi, wheelchair access

Deluxe Triple Room

  • Sleeps 3

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About this property

Q Collection @ Macalister(formerly know as Apple Hotel Penang)

Hotel in George Town, near KOMTAR
Laundry facilities, a 24-hour front desk, and express check-out are available at this smoke-free hotel. WiFi in public areas is free. Housekeeping is available on request.
Q Collection @ Macalister(formerly know as Apple Hotel Penang) offers 34 air-conditioned accommodations with complimentary bottled water and slippers. 24-inch flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on request.

During your stay at Q Collection @ Macalister(formerly know as Apple Hotel Penang) , you're just a quick walk from New World Park. Free WiFi in public areas and laundry facilities are available.
  • Free WiFi (speed: 25+ Mbps)
  • Amenities include laundry facilities and an elevator
  • 10 minutes by foot from KOMTAR and a 2-minute drive from Gurney Drive
Q Collection @ Macalister(formerly know as Apple Hotel Penang) offers its guests laundry facilities, express check-out, and an elevator. Public spaces have free WiFi.

This 3-star George Town hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 17

Check-out

Check-out before 11:30 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Q Collection @ Macalister(formerly know as Apple Hotel Penang)

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Q Collection @ Macalister(formerly know as Apple Hotel Penang) Reviews

Reviews

6.8
Rating 10 - Excellent. 0 out of 6 reviews
Rating 8 - Good. 2 out of 6 reviews
Rating 6 - Okay. 4 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 0 out of 6 reviews

5.6/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Raul

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Fatimah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Generally ok, staff were hospitable and helpful. But, the manager Mrs Rinie was unfriendly as she was harassing my sister who stayed in another room about the extended hour that we requested and threatening her. Totally unacceptable hospitality to hold such a position! The 2 Deluxe Double rooms that I booked didn’t have any windows. The Aircon didn’t work so it was fixed in situ when I was in the room. I came in from a long haul flight thus was exhausted in having to wait for the technician to fix the AC. The AC worked after he cleaned it with a toothbrush as the hotel doesn’t have a vacuum cleaner! No kidding. Years of dust-bunnies fell onto the bed. I had to insist that the bedsheets & covers were replaced. I stayed over 10+ days, had to get use to the limited 1-toilet roll a day ration for ever room. Unbelievable! The hotel is centrally located, thus it has easy access to many places. It’s a shame that staff were not fully trained to clean bathrooms & toilets properly. The roller-blinds in the bathroom-shower was full of mold and was unhygienic. Why were these not put on the outer glass walls of the bathroom-shower?
Stayed 11 nights in Jul 2024

6/10 Okay

Benny

Good location, very basic room

Good location in Lorong Selamat. Very basic room. Room was dated and lack maintenance at some areas, but relatively clean and functional. For its price point, consider as okay and acceptable.
Stayed 3 nights in Jul 2024

8/10 Good

Francis

Travelled with group
Liked: Amenities
Staff was excellent and very helpful in helping our Internet problem in booking for grab transport.
Stayed 2 nights in Aug 2023

6/10 Okay

Brent, Singapore

Liked: Cleanliness
This a no-frills hotel located in a convenient part of George Town. Lots of restaurants and hawkers stands nearby. It is inconvenient climbing steep hotel entrance stairs with rolling suitcases. Was their an elevator with access to the bottom floor? I don't know, there wasn't any signage indicating this. They advertised airport pick-up. This service was not available to me due to Apple Hotel Penang being short staffed during Chinese New Year. Ensure your arrival does not coincide with Malaysian public holidays. Another surprise: Giving a 100 RMU cash deposit upon check in. I did not read this in the small print when booking. Be prepared for this. The room was clean & spacious. I appreciate the blackout curtains. Decent shower with adequate water pressure. Wi-Fi signal was strong. Despite being an old, outdated property in need of upgrades, it was great value for the dollar. This will appeal to budget conscious travellers like myself.
Stayed 1 night in Jan 2023

6/10 Okay

SHIMPEI

Stayed 3 nights in Jul 2024