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Chulia Heritage Hotel

3.0 star property

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Photo gallery for Chulia Heritage Hotel

Interior
Exterior
Bicycling
Reception
Standard Triple Room

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
380, Chulia Street, Georgetown, George Town, Penang, 10200
  • Pinang Peranakan Mansion
    ‪11 min walk‬
  • KOMTAR
    ‪12 min walk‬
  • Swettenham Pier Cruise Terminal
    ‪18 min walk‬
  • Penang (PEN-Penang Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room, 2 Queen Beds, Shared Bathroom

Family Room, 2 Queen Beds, Shared Bathroom

Family Room, 2 Queen Beds, Shared Bathroom

  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Double Room, Shared Bathroom

Basic Double Room, Shared Bathroom

Basic Double Room, Shared Bathroom

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Triple Room, Shared Bathroom

In-room safe, iron/ironing board, free WiFi, bed sheets

Basic Triple Room, Shared Bathroom

  • 14 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Petite Room with Queen Bed

Petite Room with Queen Bed

Petite Room with Queen Bed

  • 11 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Chulia Heritage Hotel

Hotel with free parking, near KOMTAR
Along with tour/ticket assistance, this smoke-free hotel has a garden and a front-desk safe. Free WiFi in public areas and free self parking are also provided.
Chulia Heritage Hotel offers 45 air-conditioned accommodations with safes and slippers. LCD televisions come with premium satellite channels.

Bathrooms include showers and hair dryers. This George Town hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Chulia Heritage Hotel, you're just a quick walk from Georgetown UNESCO Historic Site. Enjoy features like free WiFi in public areas and free self parking.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, an elevator, and a terrace
  • Onsite recreation includes bike rentals
  • 12 minutes by foot from KOMTAR and a 3-minute drive from Gurney Drive
Chulia Heritage Hotel offers its guests a terrace, tour/ticket assistance, and a garden. Public spaces have free WiFi. Chulia Heritage Hotel also features a front-desk safe and an elevator. Limited free parking is available on a first-come, first-served basis.

This 3-star George Town hotel is smoke free.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Things to do

  • Bicycle rentals

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100 per accommodation, per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Chulia
Chulia Heritage
Chulia Heritage Hotel
Chulia Heritage Hotel Penang
Chulia Heritage Penang
Chulia Hotel
Hotel Chulia Heritage
Chulia Heritage Hotel Penang/George Town
Chulia Heritage Hotel George Town
Chulia Heritage George Town
Chulia Heritage Hotel Hotel
Chulia Heritage Hotel George Town
Chulia Heritage Hotel Hotel George Town

Chulia Heritage Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 77 out of 411 reviews
Rating 8 - Good. 194 out of 411 reviews
Rating 6 - Okay. 95 out of 411 reviews
Rating 4 - Poor. 28 out of 411 reviews
Rating 2 - Terrible. 17 out of 411 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Ali

👍
Stayed 4 nights in Jun 2023

2/10 Terrible

Stephen P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WARNING Dishonest staff - do not stay here

Charged us for a deluxe room and gave us a room 2/3 the size no curtains, no room safe, noisy and not cleaned properly - still half full drink bottles from previous tenant. Several years ago it was well run, not any more. L
Stayed 1 night in Sep 2022

6/10 Okay

Nerissa

Liked: Staff & service

Basic hotel

Room is bright with high ceilings. Our room was on ground level almost next to reception area. We stayed one night only as our hotel closed due to the government lockdown. Bathroom shower was almost right over the toilet. The whole room was wet every time someone showered. Occasionally, we'd smell cigarette smoke possibly from someone smoking near the reception area. Bed sheets were well worn and doesn't seem clean. Saw a couple of long hairs. Ugh.
Stayed 1 night in Mar 2020

6/10 Okay

Gerald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & nice
Stayed 1 night in Jan 2020

8/10 Good

Sophiia

Travelled with family
Liked: Cleanliness, staff & service
Value for money
Stayed 2 nights in Jan 2020

6/10 Okay

Haniza Begum binti

Travelled with family
Stayed 2 nights in Dec 2019

8/10 Good

Yap

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Loga, KL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location
Stayed 3 nights in Aug 2019

6/10 Okay

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful staff, worst WiFi!

The WiFi was really, really terrible! That alone will prevent me from staying here again. Other than that, love the location and the staff were absolutely superb. A huge thank you to them all! Some gardeners were smoking while working, which is not allowed. Why can’t Malaysians follow simply rules? No hope for the country if this carries on.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the environment
Stayed 1 night in Aug 2019

4/10 Poor

CheeKeong

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room is not in a very good condition. I have booked 2 rooms. 1 room have problem to enter using the keycard. Then later it does not have any power. Need to change room then after change to another room, the room intermittent power "trip". Need to change room again. My room initial seems ok. Then out of sudden, there is water dripping from the toilet ceiling. Need to change room. No fridge and there is not enough space to have a mini table.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Poorly maintained.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No water, old linens and towels no toiletries
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Jul 2019

6/10 Okay

Chang, Kuala Lumpur

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The heritage building was in an excellent location - very hip and happening with lots of bars, quaint cafe's and eateries. The venue however was a little run down - not as well maintained as I hoped it would be. My bedroom with fresh linen had traces of hair - of different length on it. The bathroom was clean but the water heater wasn't working so well. As I was on the ground floor, I can hear people moving around above my room.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room upgrade, good experience!
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building with new painting and modern toilet. Used common toilet but no issues as they have a few for everybody. Slept well got tv and aircon. Downside, better bring your own drinking water and personal toiletries.
Stayed 1 night in May 2019

8/10 Good

Neil J

Liked: Staff & service, room comfort

For foodies

Great location. Good food nearby.
Stayed 1 night in Apr 2019

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a great location would use again.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean. Nearby to many attractions. Check-in was prompt and staff was very helpful and friendly.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Do not expect car parking even if you book, I advised I require car parking on arrival as I was driving 600KM from Thailand and this was essential to my stay. When I arrived one of the security/ car park attendants / maffia woman told very rudely the car park was full move my car now and I should of got there earlier and “the Malaysians” beat you to it and laughed. I said can I just stay 5 minutes and check in first and leave my bag in the room and she said no go and pay for parking elsewhere! I stay in up to 50 hotels a year and also own a hotel, this was one of the most disgusting receptions I have ever encountered at any hotel anywhere in the world and ended Ed up parking almost 2km away! Room was fine, terrible WiFi speeds however this is common in Malaysia. I stayed 2 times in 3 days as part of a business trip and left my car where I parked on the first night, when I returned 2 days later she laughed at me saying where is your car?
Stayed 1 night in Nov 2018