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Aparthotel

Citadines Connect Bertam Georgetown Penang

3.0 star property

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Photo gallery for Citadines Connect Bertam Georgetown Penang

A modern indoor swimming pool with a glass ceiling, tiled walls, and a view of the sky.
A modern hallway with wooden paneling, a marble-topped sink, and framed artwork on the walls.
A modern hotel lobby with a reception desk, seating area, and potted plants.
A modern bedroom with a large bed, a headboard with integrated lighting, a wall-mounted artwork, a separate bathroom with a marble sink, and a sliding door closet.
A modern lounge area with sofas, armchairs, and a bar area with a marble countertop and hanging glasses.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
428, Jalan Penang, George Town, Penang, 10000
  • Place, The Top at Komatar
    ‪2 min walk‬
  • Place, KOMTAR
    ‪2 min walk‬
  • Place, Georgetown UNESCO Historic Site
    ‪10 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬

Room options

View all photos for Studio Twin Skylight Windowless

A hotel room with two beds, a desk, a chair, a TV, and a large window.

Studio Twin Skylight Windowless

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Studio

A hotel room with a bed, a desk, a chair, a TV, and a large window with curtains.

Premier Studio

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Studio, 2 Single Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Premier Studio, 2 Single Beds

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Studio Suite

A modern hotel room with a large bed, a desk, a chair, and a television.

Premier Studio Suite

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Double Room

A modern hotel room with two beds, a desk, a sofa, and a large window with curtains.

Premier Double Room

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Twin Skylight Windowless

A hotel room with two beds, a desk, a chair, a TV, and a mirror.

Studio Twin Skylight Windowless

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Studio Premier Twin

In-room safe, desk, laptop workspace, soundproofing

Studio Premier Twin

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Studio Premier King

In-room safe, desk, laptop workspace, soundproofing

Studio Premier King

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Citadines Connect Bertam Georgetown Penang

An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a 24-hour front desk. Each apartment provides an electric kettle and free tea bags/instant coffee, plus free WiFi and a flat-screen TV with satellite channels. A hair dryer, a safe, and a shower are among the other amenities that guests will find.
Citadines Connect Bertam Georgetown Penang offers 70 air-conditioned accommodations with safes and slippers. 40-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bidets, and hair dryers.

This George Town aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Citadines Connect Bertam Georgetown Penang, you're just a quick walk from KOMTAR. Free WiFi in public areas, an outdoor pool, and a restaurant are available. Built in 2025, this comfortable aparthotel has 70 apartments on 2 floors. Each apartment offers free WiFi and a flat-screen TV.
  • Each apartment offers a flat-screen TV, an electric kettle, and free tea bags/instant coffee
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a multilingual staff, an elevator, and coffee/tea in a common area
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Steps from KOMTAR and a 2-minute drive from Gurney Drive
  • Cats and dogs welcome for a fee (restrictions apply)
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. Citadines Connect Bertam Georgetown Penang offers its guests an outdoor pool and a 24-hour fitness center. Citadines Connect Bertam Georgetown Penang also features multilingual staff, coffee/tea in a common area, and an elevator.

This 3-star George Town aparthotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.
Citadines Connect Bertam Georgetown Penang has a restaurant on site.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Electric kettle
  • Tea bags/instant coffee
  • Water dispenser

Dining

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: MYR 88 for adults and MYR 38 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bidet
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Outdoor areas

  • Outdoor entertainment area

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 10 kg per pet
  • Fee: MYR 1,000 per pet per night

Suitability/Accessibility

  • Hardwood flooring in room
  • Lift (91 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff
  • Safe

Location highlights

  • In a business district
  • In the city centre
  • Near a metro station

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Shopping centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 2 buildings
  • 2 floors
  • 70 units
  • Bicycle rentals
  • Built in 2025
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Some LED lighting used
  • Soundproofing
  • Water dispenser usage encouraged
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MYR 1000 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MYR 88 for adults and MYR 38 for children
  • Pet fee: MYR 1000 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Citadines Connect Bertam Georgetown Penang Aparthotel
Citadines Connect Bertam Georgetown Penang George Town

Citadines Connect Bertam Georgetown Penang Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 9 out of 11 reviews
Rating 8 - Good. 1 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 1 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

9.6/10

Cleanliness

9.4/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Eric

Liked: Cleanliness, amenities, communication
Clean room, great location
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

ELLIOT

Liked: Cleanliness, communication
Room was excellent - clean and cosy. Overall service very friendly and the location is brilliant.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, check-in, communication, listing accuracy
The staff were really friendly and helpful, we arrived super early and the hotel front desk lady let us into our room around 12:00 - usually it's 3:00 before you can check in. Room was very big for a family of 4 and area is right in the centre of George town.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ti-Ming

Liked: Cleanliness, amenities, communication
Room is very clean, and thank the staff for their
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Shawaal

Liked: Cleanliness, amenities, communication
Luxurious room and furnishings. Lovely amenities.
Stayed 4 nights in Dec 2025
Verified review

4/10 Poor

Chee Hong

Liked: Cleanliness, communication
Disliked: Check-in, listing accuracy
First time I got into a hotel without parking, don't even fill up your water and location so inconvenient. Next to a local karaoke and the sound proof is so bad I can hear every single vocal. Good is staff is exceptionally patience to assist and breakfast has healthy options.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Betsy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Enjoyed the clean, brand new property during our visit to Penang. It was a last minute change because of the location and it turned out we made the right choice. Everything was perfect from checking in to checking out. Service was excellent, every staff greeted us with smiles and was helpful. Loved the coffee in the lobby and the scent of the shampoo and body wash (wished I can purchase a set home.) They even provided us umbrellas on the rainy days. Definitely would recommend this property to family and friends.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Kristina

Liked: Cleanliness, amenities, communication
Fantastiska frukostar, vänlig och hjälpsam personal. Ett av de bästa hotellen jag bott på. Poolen är liten men man är ju oftast inte i George Town för att vara på hotellet.
Stayed 10 nights in Jan 2026
Verified review

8/10 Good

H

Liked: Cleanliness, check-in
Stayed 2 nights in Jan 2026