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Frame Hotel

3.0 star property

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Photo gallery for Frame Hotel

In-room safe, desk, laptop workspace, iron/ironing board
Shower, free toiletries, hair dryer, slippers
Premier King
Breakfast area
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
2F, Lorong Selamat, George Town, Pulau Pinang, 10400
  • Place, KOMTAR
    ‪10 min walk‬
  • Place, Georgetown UNESCO Historic Site
    ‪14 min walk‬
  • Place, Gurney Drive
    ‪17 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe King Room

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Twin Room, City View

Deluxe Twin Room, City View

Deluxe Twin Room, City View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier King

In-room safe, desk, laptop workspace, iron/ironing board

Premier King

9.8 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room, City View

Deluxe Triple Room, City View

Deluxe Triple Room, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, City View

Family Suite, City View

Family Suite, City View

  • City view
  • 40 sq m
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Twin Room

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Family Suite

Premium Family Suite

Premium Family Suite

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Frame Hotel

This smoke-free hotel features a restaurant, dry cleaning, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and multilingual staff assistance are onsite.
Frame Hotel offers 49 air-conditioned accommodations with safes and complimentary bottled water. 40-inch LED televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This George Town hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Frame Hotel. During your stay, you're just a quick walk from New World Park. You'll find features like free WiFi in public areas, plus a restaurant and dry cleaning service.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 11 minutes by foot from KOMTAR and a 2-minute drive from Gurney Drive
There's a restaurant on site. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and laundry facilities are also featured at Frame Hotel.

This 3-star George Town hotel is smoke free.

Frame Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available

Food and drink

  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Frame Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Frame Hotel George Town

Frame Hotel Hotel

Frame Hotel George Town

Frame Hotel Hotel George Town

George Town Frame Hotel Hotel

Frame George Town

Frame

Hotel Frame Hotel George Town

Frame Hotel George Town

Frame George Town

Frame

Hotel Frame Hotel George Town

George Town Frame Hotel Hotel

Frame Hotel George Town

Frame George Town

Frame

Hotel Frame Hotel George Town

George Town Frame Hotel Hotel

Hotel Frame Hotel

Frame Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 97 out of 171 reviews
Rating 8 - Good. 61 out of 171 reviews
Rating 6 - Okay. 12 out of 171 reviews
Rating 4 - Poor. 0 out of 171 reviews
Rating 2 - Terrible. 1 out of 171 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Gek Choo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room, bed & pillows were comfortable. I liked having the safe and the mini refrigerator. Also liked having the kettle, tea and coffee. Housekeeping is excellent. Bathroom comes with travel toothbrushes and toothpaste, razor and shaving cream, shower cap, shampoo and body wash. Best thing about the hotel is the location. Steps away from restaurants! It’s a food paradise. Also lots of pharmacies nearby. My room was on the second floor and it did not have a good view. My sisters were on the 6th floor and they had a great view. So if you want a room with a better view, ask for a room on a higher floor. There is no laundry service available at the hotel. They provide a reverse osmosis drinking water dispenser at the lobby, which is very appreciated. Front desk is helpful and friendly. My TV was not working and they came to replace it very quickly.
Stayed 4 nights in Feb 2026

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities
Clean modern room where everything worked well and the staff was very polite. Good value.
Stayed 3 nights in Feb 2026

2/10 Terrible

Muhammad

Disliked: Cleanliness, amenities, property conditions & facilities
Very bad management. And it was supposed to be free parking. It shows free self parking they charge extra.
Stayed 1 night in Jan 2026

10/10 Excellent

Vladimir

Stayed 1 night in Jan 2026

10/10 Excellent

Jian

Stayed 7 nights in Dec 2025

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Value for money. I travel a lot and so am very particular about cleanliness, good ambience and things working. The rooms were clean and smells new. bed sheets nice and clean, bath towels smell good, hot shower available and right temperature. Air con fresh, cool and no musky smell.
Stayed 3 nights in Dec 2025

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place and decent location and great to be away from the crowds it’s just a bit of a walk to get into the old town area which is where the best food and drink Places are. But it’s an easy enough walk and easy To get taxis. Staff are friendly and facilities Are all good, clean and convenient .
Stayed 3 nights in Nov 2025

8/10 Good

LIYI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can hear people walk outside the hallway and the noise from next room.
Stayed 2 nights in Sep 2025

8/10 Good

Chun-Ngan, Lasalle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and very reasonable. Very close to many sites and amenities.
Stayed 2 nights in Sep 2025

10/10 Excellent

SIEW MEI, PUNGGO CENTRALL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs are all well trained and friendly
Stayed 3 nights in Sep 2025

10/10 Excellent

Natalie

Stayed 2 nights in Jul 2025

8/10 Good

Kin Man

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room is clean and spacious. Building is new and close to restaurants and new world food court. New world food court most stall closed around 9pm and is mainly for daytime traffic. There are other restaurant in areas for late night dinning. Overall a good stay for this hotel.
Stayed 2 nights in Jul 2025

6/10 Okay

Kashtan

Liked: Cleanliness, staff & service, room comfort

A strictly okay stay

A very basic hotel with basic amenities, quite pricey compared to what it had to offer except for the location close to George Town. Livable for 2 nights, but should charge lower tbh.
Stayed 2 nights in May 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing to fault

Nice modern hotel. Spacious room. Everything worked as it should. Big comfy bed. Decent shower. Helpful staff and good daily housekeeping
Stayed 3 nights in Apr 2025

10/10 Excellent

Ming Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience and comfortable
Stayed 2 nights in Mar 2025

10/10 Excellent

ELIANA, PUNGGO CENTRALL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staffs are awesome and helpful , but for the room maid they are not so attentive should put in effort to improve their cleaning services
Stayed 4 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable room. Staff are professional and friendly. Close to a massive food court and supermarket, as well as a bunch of little shops and restaurants. Good hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Siew Gek, PUNGGO CENTRALL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frame Hotel awesome in checking in and out . Friendly and attentive staffs around the clock. Will stay with Frame hotel again if in Penang
Stayed 4 nights in Nov 2024

10/10 Excellent

Bun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like stay in Frame hotel.
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Booked family room that fits 5 people. 2 x queen beds and 1 x single bed. It’s good value for family and meet basic needs. Lots of eatery surrounding. But the room has ants and the air conditioning perhap is not very clean as i sneeze a lot in the room but not outside, so that’s the reason i give 3-4 star review. However the hotel does meet basic need for rest and recharge.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jenny, Rosemead

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Oct 2024

10/10 Excellent

Laysovanndollars

N/a
Stayed 3 nights in Oct 2024

10/10 Excellent

Jin Thiam

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Minutes' walk to Great World food court and eateries in Mcalister Rd and New Lane.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with group
Great location to restaurants
Stayed 2 nights in Oct 2024

10/10 Excellent

Kannawee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, conveniently located, and safe.
Stayed 1 night in Sep 2024